In-Demand Business traineeship Jobs in Brisbane, Qld

Trainee Service Support Coordinator
Equans —Capalaba QLD
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- On-the-job training
4d
Industry Liaison Officer - Deception Bay State High School
Queensland Government —Moreton Bay QLD
- Senior Secondary Certificate of Education
- Education
School Based Traineeship - Brisbane Region
City Venue Management Pty Ltd —Brisbane QLD
- Contract
- CPR Certification
- Management
- Senior Secondary Certificate of Education
- On-the-job training
Industry Partnership Officer
Queensland Government —Brisbane QLD
- Temporary
- Remote
- Management
- Customer service
- Microsoft Office
- Free parking
- Health insurance
4d
TAFE at School Officer (AO3)
Queensland Government —Brisbane QLD
- Temporary
- Senior Secondary Certificate of Education
- Education
- Presentation skills
3d
Team Member - Newmarket
Grill'd —Newmarket QLD
- Part-time
- No experience needed
- Employee discount
Quick Apply
Team Member - Indooroopilly
Grill'd —Indooroopilly QLD
- Part-time
- No experience needed
- Employee discount
Quick Apply
Club Services Manager- Wynnum
Regis Aged Care —Wynnum West QLD
- Overtime
- Bachelor's degree
- Organisational skills
- Communication skills
School Based Traineeship - Logan Region
City Venue Management Pty Ltd —Logan Central QLD
- Contract
- CPR Certification
- Management
- Senior Secondary Certificate of Education
- On-the-job training
Team Member - Wintergarden
Grill'd —Brisbane QLD
- Part-time
- No experience needed
- Employee discount
Quick Apply
Team Member - Chermside
Grill'd —Chermside QLD
- Part-time
- No experience needed
- Employee discount
Quick Apply
Team Member - Mt Ommaney
Grill'd —Mount Ommaney QLD
- Part-time
- No experience needed
- Employee discount
Quick Apply
Team Member - Rosalie
Grill'd —Paddington QLD
- Part-time
- No experience needed
- Employee discount
Quick Apply
Team Member - Bulimba
Grill'd —Bulimba QLD
- Part-time
- No experience needed
- Employee discount
Quick Apply
Team Member - Cannon Hill
Grill'd —Cannon Hill QLD
- Part-time
- No experience needed
- Employee discount
Quick Apply
Team Member - Everton Park
Grill'd —Everton Park QLD
- Part-time
- No experience needed
- Employee discount
Quick Apply
Team Member - Kenmore
Grill'd —Kenmore QLD
- Part-time
- No experience needed
- Employee discount
Quick Apply
Team Member - Southbank
Grill'd —South Brisbane QLD
- Part-time
- No experience needed
- Employee discount
Quick Apply
Industry Liaison Officer - Caboolture State High School
Queensland Government —Brisbane QLD
- Temporary
11d
Team Member - Toowong
Grill'd —Toowong QLD
- Part-time
- No experience needed
- Employee discount
Quick Apply

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Trainee Service Support Coordinator

Equans -
Capalaba QLD

Apply Now

Job Details

Full-time | Apprenticeship | Contract
4 days ago

Benefits

On-the-job training

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Microsoft Office
Administrative experience
Senior Secondary Certificate of Education
Education
Business Administration
Business

Full Job Description

Trainee Service Support Coordinator

Offer ID:

87988

Job:

Support Functions / Admin Support

Country:

Australia

Permanent full-time Trainee Service Support Coordinator QLD
Join our Queensland team and enjoy a lengthy career at Equans ANZ – A proud world leader in technical services

About Us

Equans Australia and New Zealand delivers integrated, multi-disciplinary technical solutions and facility management services with the aim to provide superior value to all stakeholders using a using an integrated facilities and project management approach. Find out more about Equans ANZ by visiting equans.com.au.

The primary purpose of this role is to provide full administrative support to the business’ day to day operations and to complete a traineeship in Certificate III in Business Administration. The role be primarily supporting the Fire & Mechanical Services business unit and will also provide secondary support to the Electrical and Communications Division.

Responsibilities

The Trainee Service Support Coordinator is expected to carry out the duties listed below under the supervision of a manager or suitably qualified person:

Customer Service

Professionally answer inbound phone calls and answer queries, take messages or direct calls as appropriate, with a high level of customer service to all internal and external customers.
Monitoring of the Service Inbox (first line of contact for all customer enquiries).

Scheduling and Technician Coordination

Scheduling Technician weekly Preventative Maintenance (PM’) runs.
Raising ‘Do and Charge Calls (D&C’) and scheduling Technicians for all D&C and Quoted Works (‘QU’) - Local and National customers (all repair works).
Updating the ‘On Call Roster’ weekly.
Processing and approving Technician timesheets and escalating to supervisors where required.
Monitoring Technician correct usage of Click FSE (service reports being uploaded to call, timesheets being completed on the call while on the site, etc.

Reporting/Management of Customer Portals/WIP Management

Uploading PM service reports, documentation and invoices to local customer portals/ issuing via email / per customer requirements.
Running decline reports, review and action any issues within the local branch and action call escalation screens.
Reviewing Open Call reports, sending open calls to Technicians to complete, clearing Aged WIP.
Running and distributing Aged WIP, Open Call and Backlog reports for all contracts and driving completion.
Updating customer portals – accepting repair work orders, updating/comments, uploading.

Invoicing

Act as the first point of contact for local contract invoice rejections and resolving issues to get invoices paid.
Invoice all completed PM, CO and QU jobs by end of month.
Handling all credit request queries and obtaining management approval to process and processing all approved local credits.

Subcontractor Management

Issuing monthly POs to subcontractors and scheduling subcontractor PM Calls along with D&C/QU works
Assist with subcontractor invoice processing – vetting, receipting & uploading of reports (issuing invoice to CAPPS on completion).

General
Approving asset captures in Click FSE and managing asset capture processes.

Procuring materials for all repair works (D&C and QU).
Managing all staff inductions and Technician licenses.
Assisting with fleet management.
Ordering and receipting stationary, PPE/Uniforms, logbooks, hire equipment - gas bottles, etc.
Managing inventory / warehouse stock process.
General office administration duties.

Traineeship Responsibilities

Complete all learning modules and assessments required in accordance with the traineeship contract and training plan.
Attend all training as required by the RTO (Registered Training Organisation).
Actively participate in on the job learning and formal training.

Qualifications, Skills & Experience

Level of Education

Year 12 Certificate (Desirable)
Completion of Certificate III in Business Administration or equivalent (Mandatory)

Knowledge, Skills and Experience

Basic Skills in Microsoft Office Suite (Outlook, Word, Excel – Intermediate Skills) (Mandatory)
Ability to understand and follow verbal and written instructions. (Mandatory)
Basic problem solving skills and the ability to take initiative when appropriate (Mandatory)
Ability to plan and prioritise tasks to meet deadlines. (Mandatory)
Customer service orientated.
12 months previous experience in administration (Desirable)

Next steps
If you are interested in this role, please apply with an up-to-date resume.
Please note that we can only accept applications from those with full, unrestricted working rights in Australia.
Equans is an EEO employer, where all applicants are treated with fairness and respect and have equal access to the opportunities available.

Place:

Workplace : Capalaba Australia

Apply Now

Refine Your Search

business traineeship jobs in brisbane, qld

Trainee Service Support Coordinator

Industry Liaison Officer - Deception Bay State High School

School Based Traineeship - Brisbane Region

Industry Partnership Officer

TAFE at School Officer (AO3)

Team Member - Newmarket

Team Member - Indooroopilly

Club Services Manager- Wynnum

School Based Traineeship - Logan Region

Team Member - Wintergarden

Team Member - Chermside

Team Member - Mt Ommaney

Team Member - Rosalie

Team Member - Bulimba

Team Member - Cannon Hill

Team Member - Everton Park

Team Member - Kenmore

Team Member - Southbank

Industry Liaison Officer - Caboolture State High School

Team Member - Toowong

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