RETAIL MANAGER (HOSPITALITY)
Location: Mad Mex Pacific Fair, Broadbeach QLD 4218
Employment Type: Full-Time, Permanent
Hours: 38 hours per week
Salary: $80,000 - $90,000 per annum plus Superannuation
Mad Mex is Australia's leading Fresh Mexican Grill restaurant brand, operating restaurants nationally. As part of a growing multi-site franchise group operating seven Mad Mex restaurants across Queensland and Victoria, we are seeking an experienced and motivated Retail Manager to oversee the operations of our Pacific Fair restaurant on the Gold Coast.
Reporting directly to the Franchise Partner, this role is responsible for the overall management and performance of the restaurant, including financial performance, inventory control, customer service standards, staff management, compliance, and operational excellence.
This position is based at Pacific Fair Shopping Centre, Broadbeach, located within Queensland's designated regional migration area. Pacific Fair represents the group's seventh Mad Mex location and forms an important part of the organisation's continued growth strategy within Queensland.
Key Responsibilities
- Organise and control the day-to-day operations of the restaurant.
- Determine product mix, stock levels and service standards to meet customer demand and business objectives.
- Formulate and implement purchasing, inventory control and stock management procedures.
- Monitor inventory levels and coordinate ordering with approved suppliers.
- Develop and implement local marketing and promotional initiatives in line with company objectives.
- Promote and advertise the restaurant's products and services to maximise sales performance.
- Monitor restaurant sales, labour costs, food costs and overall profitability.
- Maintain accurate records of stock movements, financial transactions and operational performance.
- Prepare budgets, forecasts and management reports.
- Analyse business performance and implement strategies to improve operational efficiency and profitability.
- Recruit, train, supervise and develop team members and shift leaders.
- Manage employee performance and ensure appropriate staffing levels are maintained.
- Prepare and manage staff rosters in accordance with operational requirements and employment legislation.
- Ensure compliance with all food safety, workplace health and safety, and company operational standards.
- Investigate and resolve customer enquiries, complaints and service issues.
- Maintain a safe, clean and professional restaurant environment at all times.
- Ensure all company policies, procedures and compliance requirements are consistently followed.
Selection Criteria
To be considered for this position, applicants must possess:
- Diploma or higher qualification in Hospitality Management, Retail Management, Business Management or a related field.
- Minimum two years of management experience within a hospitality, retail, food service or quick-service restaurant environment.
- Demonstrated experience managing staff recruitment, training, performance and development.
- Experience managing inventory, purchasing, budgeting and financial reporting.
- Strong leadership, organisational and communication skills.
- Proven ability to work effectively in a fast-paced operational environment.
- Sound understanding of workplace health and safety and food safety requirements.
- Strong customer service and problem-solving capabilities.
- Full Australian work rights.
Benefits and Opportunities
- Permanent full-time employment.
- Competitive salary package of $80,000 - $90,000 plus Superannuation.
- Ongoing leadership and management development.
- Career progression opportunities within a growing multi-site franchise group.
- Opportunity to contribute to the continued growth and success of a well-established national restaurant brand.
How to Apply
Please submit your Resume and Cover Letter outlining your qualifications, management experience and suitability for the position.
Applications should be emailed to:
[email protected]
Due to ongoing workforce shortages and challenges in attracting experienced hospitality management professionals to the Gold Coast region, we are seeking applications from suitably qualified and experienced candidates committed to long-term employment and career development within our organisation.
Only shortlisted candidates will be contacted.
Mad Mex is an equal opportunity employer and values diversity in the workplace.
Pay: $85,000.00 – $105,000.00 per year
Benefits:
- Company car
- Free food
- Visa sponsorship
Work Location: In person
