Company Description
At NCS Australia, we believe in doing technology services better. Our commitment to quality, focus on people, and willingness to challenge traditional thinking set us apart. Our team brings this belief to life by partnering with our clients and communities to make tomorrow together.
We are committed to creating an environment that prioritises innovation, collaboration, and purposeful work. Our diverse team is empowered to make a meaningful impact with curiosity, creativity and resilience to shape better outcomes. Join us and accept the challenge of creating a better tomorrow.
Please note we would look at either a contract or permanent person for this position
Job Description
We are seeking a highly skilled Senior AI Engineer with Google Cloud Platform (GCP) experience to join a leading-edge Intelligent Contact team. This is a critical hire focused on advancing our AI development capabilities and building the next generation of intelligent, automated customer interactions.
In this role, you will move beyond basic, scripted automation to develop high-reasoning, context-aware agents that provide seamless service at an enterprise scale. You won't just be building chatbots; you will be architecting autonomous AI systems capable of understanding intent, managing complex dialogue states, and retrieving real-time information to solve customer problems proactively.
Key Responsibilities
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Autonomous Agent Architecture: Design, develop, and orchestrate high-reasoning, context-aware conversational agents utilizing Google Cloud’s advanced AI ecosystem (including Vertex AI and foundational Gemini models).
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Advanced RAG & Knowledge Retrieval: Blueprint and optimize production-ready Retrieval-Augmented Generation (RAG) architectures and integrate Knowledge Graphs to drive sophisticated, hallucination-free AI reasoning.
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Complex Dialogue Management: Engineering fluid dialogue state systems capable of handling non-linear, multi-turn user journeys without falling back on rigid, scripted decision trees.
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Real-Time Data Integration: Implement function calling and dynamic tool-use pipelines, enabling AI systems to interact securely with enterprise APIs and retrieve real-time data to solve customer inquiries proactively.
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Enterprise Scaling & MLOps: Productionize, monitor, and scale machine learning and LLM workflows within GCP Vertex AI, ensuring high availability, low latency, and robust guardrails.
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Technical Leadership: Guide critical architectural decisions, navigate complex enterprise integration challenges, and mentor junior or mid-level team members within the conversational AI space.
Qualifications
To be successful in this role, you will bring a deep technical background in machine learning and a passion for production-ready AI. We are looking for:
Cloud Expertise: Hands-on experience with Google Cloud Platform (GCP) is essential. You should be proficient in leveraging services such as GCP Vertex AI to build and scale models.
Proven AI Delivery: Demonstrable experience in building and successfully deploying Intelligent Agents in a commercial or enterprise environment.
Technical Depth: Deep expertise in RAG architectures and/or the implementation of Knowledge Graphs to drive sophisticated AI reasoning.
Senior Engineering Mindset: Ability to guide architectural decisions, solve complex integration challenges, and mentor within the AI space.
Additional Information
Why join us:
NCS Australia is where you can feel at home, nurturing your talents and skills as we make tomorrow together, one day at a time. Our benefits include paid parental leave, initiatives focused on your well-being and discounted health insurance. You will also enjoy discounts on various products and services and be regularly recognised and rewarded for high performance. We are committed to your career development through our Capability Fingerprint, industry and partner training programs, special interest groups, and an AI-driven learning platform. No matter where you are in your career, we offer meaningful work and opportunities for growth.
NCS Australia is an equal-opportunity employer, and we take pride in our commitment to valuing and supporting our people and the communities we serve.We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Veterans, Aboriginal and/or Torres Strait Islander community.
At NCS Australia, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply.
Agencies:
We’ve got this. We request that you do not contact NCS employees outside of the Talent Acquisition team. NCS exclusively accepts resumes from agencies on our preferred supplier panel through the NCS Agency Portal. Agencies that submit resumes must have a valid fee agreement and be assigned to the particular requisition by the Talent Acquisition team. Any resumes that are submitted outside of this process will become the sole property of NCS. If a candidate is hired outside of this process, no fee or payment will be given.
Work rights and background checks:
To be eligible for a position with us, applicants will need to have valid work rights for Australia and be willing to undergo a comprehensive background checking process, including probity and police checks
