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Reception Centre Manager
Sixth Lafite PTY LTD —Byron Bay NSW
- $80,000 a year
- Weekend availability
- Management
- Customer service
- Administrative experience
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Reception Centre Manager

Sixth Lafite PTY LTD
Byron Bay NSW

Quick Apply

Job Details

Full-time
$80,000 a year

Qualifications

Management
Food management
Customer service
Food Safety Supervisors Certificate
Shift management
Administrative experience
Front desk
Bartending
Leadership

Full Job Description

About the Role

Roca Byron Bay is seeking an experienced and highly organised Reception Centre Manager (ANZSCO 141999 – Accommodation and Hospitality Managers nec) to oversee the daily operations of its reception and functions division. This role requires strong leadership, administrative, and customer service skills to ensure the smooth and professional operation of the centre.

The Reception Centre Manager will be responsible for supervising reception staff, managing front-desk operations, coordinating client services, and ensuring compliance with organisational policies and procedures. The role suits an individual who can multitask, work under pressure, and maintain high service standards in a busy environment.

Key Responsibilities

Plan, organise, and manage the day-to-day operations of the reception centre
Supervise, train, and coordinate reception and administrative staff
Ensure professional and efficient client service at all times
Develop and implement administrative systems, procedures, and service standards
Manage client enquiries, appointments, and service workflows
Monitor staff performance and provide coaching and feedback where required
Liaise with management to improve operational efficiency and service delivery
Maintain accurate records, reports, and documentation
Ensure compliance with workplace health and safety requirements
Oversee rostering, attendance, and workflow planning
Assist management with recruitment activities, including shortlisting and interviewing reception staff
Handle customer feedback, complaints, and service improvements professionally
Ensure the reception centre is maintained in a clean, organised, and welcoming condition

Qualifications and Requirements

At least 3 years of relevant work experience in reception, functions, or event management
Strong leadership and people-management skills
Excellent communication and customer service abilities
Ability to manage multiple tasks in a fast-paced environment
Strong organisational and problem-solving skills
Ability to work independently and as part of a team
Availability to work weekdays (and weekends if required)

Australian citizens and permanent residents are encouraged to apply.

Pay: $80,000.00 per year

Work Location: In person

Quick Apply

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