In-Demand contact centre solutions architect contract Jobs in australia

Contact Centre Solutions Architect - Contract
NCS Australia —Sydney NSW
- Full-time
- Hybrid work
- Salesforce
- AWS
- AI
- Parental leave
Quick Apply
Solution Architect
NSW Health —Chatswood NSW
- From $147,653 a year
- Full-time
- SharePoint
- AI
- Annual leave
11d
Strategic Sourcing and Contract Management Specialist
Department of Education —Melbourne VIC
- $142,790 - $191,084 a year
- Full-time
- Agile
12d
Network Architect
Motorola Solutions —Sydney NSW
- Full-time
- Management
- Sales
- Engineering
Tenancy Delivery Manager
Vicinity Centres —New South Wales
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Parental leave
12d
Senior Network Engineer
NSW Education Standards Authority —Sydney NSW
- $129,464 - $142,665 a year
- Full-time
- Hybrid work
- Azure
- Senior Secondary Certificate of Education
- AWS
- Employee assistance program
1d
Senior Network Engineer
NSW Department of Communities and Justice —Sydney NSW
- $129,464 - $142,665 a year
- Temporary
- Hybrid work
- Azure
- Senior Secondary Certificate of Education
- AWS
- Employee assistance program
1d
Project Coordinator - Arundel, Gold Coast
Teamified —Arundel QLD
- $80,000 - $100,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Organisational skills
Quick Apply
Agile Delivery Business Analyst - Cyber Security
NTT —Sydney NSW
- Contract
- Hybrid work
- Agile
- Business
- Communication skills
Quick Apply
Senior Communications Engineer
St Vincent's Health Australia —Inner West NSW
- Full-time
- Hybrid work
1d
Principal Project Engineer
Glen Eira City Council —Caulfield VIC
- $109,000 - $123,000 a year
- Full-time
- Hybrid work
- Engineering
- Administrative experience
- Construction
- Paid training
- Gym membership

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Contact Centre Solutions Architect - Contract

NCS Australia -
Sydney NSW

Quick Apply

Job Details

Full-time

Benefits

Parental leave
Insurance services

Qualifications

Salesforce
AWS
AI
Communication skills

Full Job Description

Company Description

At NCS Australia, we believe in doing technology services better. Our commitment to quality, focus on people, and willingness to challenge traditional thinking set us apart. Our team brings this belief to life by partnering with our clients and communities to make tomorrow together.

We are committed to creating an environment that prioritises innovation, collaboration, and purposeful work. Our diverse team is empowered to make a meaningful impact with curiosity, creativity and resilience to shape better outcomes. Join us and accept the challenge of creating a better tomorrow.

Job Description

As a Contact Centre Solution Architect at NCS Australia, you will occupy a pivotal, client-facing position within our consulting and delivery teams. You are responsible for bridging the gap between complex business challenges and cutting-edge technology, serving as a trusted advisor to our enterprise and government clients. Your primary focus will be designing end-to-end customer experience (CX) transformations, leveraging modern cloud-based contact centre platforms (CCaaS), AI-driven automation, and seamless integration frameworks. You will lead the architectural vision from the initial discovery phase through to high-level design, ensuring that every solution is scalable, secure, and meticulously aligned with the client’s strategic objectives.

In this consulting-led environment, you will collaborate closely with sales and delivery teams to craft compelling proposals and technical roadmaps. You aren’t just building systems; you are redefining how brands interact with their customers. This involves navigating complex stakeholder landscapes, facilitating design thinking workshops, and providing technical leadership during the implementation phase. By staying ahead of industry trends—such as generative AI, omnichannel orchestration, and advanced analytics—you will ensure NCS remains at the forefront of the Australian CX market, delivering tangible value and operational excellence for our partners.

Qualifications

To excel in this role, you should bring a blend of technical depth and consulting flair. We are looking for:

Strategic Architect: Proven experience designing and deploying large-scale Contact Centre solutions, with deep expertise in leading platforms such as AWS Konnect, Microsoft D365, CX one, Live Person, Google CCAI
CX Visionary: A strong understanding of the broader CX ecosystem, including CRM integration (Salesforce, Microsoft Dynamics), Workforce Engagement Management (WEM), and IVR/Self-Service design.
AI & Automation Advocate: Practical knowledge of implementing Conversational AI (Google Dialogflow, Lex, or Nuance) and an understanding of how Generative AI is reshaping the agent and customer experience.
Consultative Mindset: Exceptional communication skills with the ability to translate technical concepts into business value for C-level stakeholders. You are comfortable leading workshops and defending architectural decisions.
Problem Solver: An analytical thinker who can navigate legacy infrastructure constraints while charting a clear path toward cloud-native modernization.
Collaborator: A team player who thrives in a matrixed environment, working alongside project managers, developers, and business analysts to ensure the architectural vision becomes a reality.

Additional Information

Why join us:

NCS Australia is where you can feel at home, nurturing your talents and skills as we make tomorrow together, one day at a time. Our benefits include paid parental leave, initiatives focused on your well-being and discounted health insurance. You will also enjoy discounts on various products and services and be regularly recognised and rewarded for high performance. We are committed to your career development through our Capability Fingerprint, industry and partner training programs, special interest groups, and an AI-driven learning platform. No matter where you are in your career, we offer meaningful work and opportunities for growth.

NCS Australia is an equal-opportunity employer, and we take pride in our commitment to valuing and supporting our people and the communities we serve.We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Veterans, Aboriginal and/or Torres Strait Islander community.

At NCS Australia, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply.

Agencies:

We’ve got this. We request that you do not contact NCS employees outside of the Talent Acquisition team. NCS exclusively accepts resumes from agencies on our preferred supplier panel through the NCS Agency Portal. Agencies that submit resumes must have a valid fee agreement and be assigned to the particular requisition by the Talent Acquisition team. Any resumes that are submitted outside of this process will become the sole property of NCS. If a candidate is hired outside of this process, no fee or payment will be given.

Work rights and background checks:

To be eligible for a position with us, applicants will need to have valid work rights for Australia and be willing to undergo a comprehensive background checking process, including probity and police checks

Quick Apply

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contact centre solutions architect contract jobs in australia

Contact Centre Solutions Architect - Contract

Solution Architect

Strategic Sourcing and Contract Management Specialist

Network Architect

Tenancy Delivery Manager

Senior Network Engineer

Senior Network Engineer

Project Coordinator - Arundel, Gold Coast

Agile Delivery Business Analyst - Cyber Security

Senior Communications Engineer

Principal Project Engineer

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