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Senior Service Designer

Transport For NSW -
Milsons Point NSW

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Job Details

Permanent | Full-time
$137,551 - $154,055 a year
1 day ago

Qualifications

Analysis skills
Communication skills

Full Job Description

Organisation/Entity: Transport For NSW
Job category: Projects

Job location:
Milsons Point, NSW, AU, 2061

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Job reference number: 108962
Employment type: Permanent Full-Time
Salary range: $137551.0-$154055.0
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You see the big picture, you’ve always worked on a grand scale, and now you’re ready to re-focus on grand impact.

Here's your chance to design and deliver efficient, customer-focused services that also enhance accessibility, sustainability and overall quality of living for more people than you've imagined.

In this role, you'll:

Support the delivery of service design initiatives that contribute to customer focused, multi modal transport experiences.
Assist in end to end service design activities including research, ideation, prototyping, testing and implementation.
Collaborate within multidisciplinary teams to foster creativity, innovation and continuous improvement.
Engage with internal and external stakeholders to help build strong partnerships across business units, agencies, industry and community groups.
Apply evidence based design by supporting research, data analysis and the use of customer insights.
Support the development and application of frameworks, guidelines and tools for consistent and scalable service design.
Contribute to project coordination including tracking progress, monitoring risks, supporting resource allocation and preparing documentation.
Promote inclusive and equitable design principles to support the needs of diverse customer groups.

For more information on this position and business unit, view the role description and information pack

About you

Experienced in supporting or delivering service design initiatives in large or complex organisations.
Proficient in human centred design methods including journey mapping, research synthesis, ideation, prototyping and testing.
Strong analytical and problem solving skills with the ability to translate insights into clear design recommendations.
Effective communicator able to work confidently across multidisciplinary and cross agency teams.
Skilled in applying inclusive and accessible design principles in practical settings.
Organised, with the ability to manage multiple priorities while maintaining attention to detail.
Experienced in applying service design frameworks, tools and methodologies to deliver high quality outcomes.
Familiarity with transport, infrastructure or public sector environments is desirable.
Holds tertiary qualifications in design or equivalent professional experience.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

Flexible work options may be available. Learn more via Flexible work options and policy

Apply today

Applications close 11:59 PM Monday 29 June 2026

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.

Learn more about how to apply via Our recruitment process | Transport for NSW

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