About Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™. Join Accenture to work at the heart of change. Visit us at www.accenture.com
Role Overview:
We are seeking expressions of interest from experienced professionals to join our team in a ServiceNow Developer, ITSM Consultant, or Architect role. In this position, you will play a key role in implementing, configuring, and maintaining the ServiceNow platform, driving business process automation, and delivering seamless IT services management solutions to improve efficiency across various business functions.
Key Responsibilities:
Participate in the full ServiceNow implementation lifecycle, including requirement gathering, solution design, configuration, testing, and deployment.
Design and configure ServiceNow modules such as ITSM (Incident, Problem, Change Management), ITOM, HRSD, and others based on business needs.
Develop integrations between ServiceNow and other enterprise systems using REST, SOAP, and other relevant technologies.
Implement workflows, business rules, and automation to streamline processes and improve user experience.
Work closely with IT teams, business stakeholders, and other ServiceNow professionals to align solutions with organizational goals.
Provide post-implementation support, troubleshooting, and maintenance of the ServiceNow platform.
Create and maintain comprehensive documentation for processes, configurations, and solutions. Ensure that best practices and ITIL frameworks are followed.
Assist with upgrades, patches, and new releases to ensure platform stability and enhancement of functionality.
Provide training and support to end users and junior team members as needed.
Required:
Proven experience in working with ServiceNow (Developer, Consultant, or Administrator roles).
Strong knowledge of ITSM processes such as Incident, Problem, Change, and Knowledge Management.
Familiarity with ServiceNow modules like HRSD, ITOM, Virtual Agent, Application Portfolio Management (APM), etc.
Expertise in ServiceNow scripting (e.g., Business Rules, Script Includes, UI Actions, etc.).
Experience in developing ServiceNow integrations using REST, SOAP, Web Services, and other integration techniques.
Solid understanding of ITIL best practices.
Experience in working with Agile methodologies.
Preferred:
ServiceNow certifications such as Certified System Administrator, Certified Implementation Specialist (ITSM, ITOM, HRSD, etc.).
Experience with ServiceNow Discovery, Performance Analytics, Orchestration, and Security Incident Response.
Strong problem-solving and troubleshooting skills.
Excellent communication and interpersonal skills.
IMPORTANT NOTE: AU Citizen only as Baseline Clearance will be required
Accenture Progressive Employee Benefits
To view our Progressive Employee Benefits covering Health, Wellbeing, Progressive Leave Options, Sustainability click on the link below.
Progressive Employee Benefits – Australia
Equal Employment Opportunity Statement for Australia and New Zealand:
At Accenture, our intention is to foster a culture and a workplace in which all of our people feel a sense of belonging and are respected and empowered to do their best work.
We encourage applications from all people with the relevant skillset, and we are committed to removing barriers to the recruitment process and employee lifecycle. All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation and we do not tolerate discrimination. If you require any accommodations or adjustments for interviews and/or at work, please reach out to [email protected] or contact us at +61 2 9005 5000 (Australia) or +64 44666056 (New Zealand).
Learn how Accenture protects your personal data and know your rights in relation to your personal data. Read more about our Privacy Statement.
.
