In-Demand Technical support Jobs in Moonee Ponds, Vic

Oracle Service Desk Officer
Victorian Government —Melbourne VIC
- $81,496 - $98,955 a year
- Full-time
- Management
- Customer service
- ERP systems
6h
ICT and SCADA Engineer
Hatch —Melbourne VIC
Quick Apply
End User Technical Support Consultant
Victorian Government —Melbourne VIC
- $100,894 - $114,476 a year
- Full-time
- No degree
6h
IT Service Desk Team Leader
MedHealth —Melbourne VIC
- Full-time
- Hybrid work
- Analysis skills
- Organisational skills
- Leadership
- Health insurance
- Parental leave
Quick Apply
9h

Discover related jobs

Based on your search for technical support jobs.

Bar and Wait Staff
PIZZA d'ASPORTO ESSENDON —Essendon VIC
Customer service: 2 years (Preferred). Job Types: Full-time, Part-time, Casual. Essendon VIC 3040: Reliably commute or planning to relocate before starting work…
$55,000 - $60,000 a year
Quick Apply
7h
Casual Sales Assistant Bourke St Reopening
Zara —Melbourne VIC
WHAT YOU’LL DO • Welcome and connect with customers, understanding what they need and offering support • Build your knowledge of product, new arrivals and…
12d

I want to receive the latest job alert for technical support in moonee ponds, vic

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

technical support jobs near moonee ponds, vic

Scada Engineer jobs in Melbourne VIC

Fast Food No Experience Costumer Service jobs in Caulfield Vic

Disability Support Worker, Visa Sponsorship jobs in Melbourne Vic

Entry Level Behaviour Support Practitioner jobs in Ellenbrook Wa

Service Desk Support jobs in St Leonards Nsw

Administration, Customer Support Officer, Council jobs in Frankston Vic

Service Desk Support jobs in West Leederville Wa

Scada Engineer jobs in Dog Swamp Wa

Scada Engineer jobs in Macquarie Park Nsw

Technical Support Specialist jobs in Sydney Nsw

Ndis Support Coordinator No Experience jobs in Melbourne Vic

R Care Ndis Support Worker jobs in Gorokan Nsw

Technical Support Specialist jobs in Brisbane Qld

Disability Support Work jobs in Melton Vic

Technical Support Specialist jobs in Chatswood Nsw

Technical Support Specialist jobs in Rowville Vic

Ndis Support Coordinator Work From Home jobs in Cairns Qld

Team jobs in Moonah Tas

Service Desk Team Leader jobs in Brisbane Qld

Work From Home Home Customer Service jobs in Sydney Nsw

Oracle Service Desk Officer

Victorian Government -
Melbourne VIC

Apply Now

Job Details

Full-time
$81,496 - $98,955 a year
6 hours ago

Qualifications

Jira
Management
Customer service
ERP systems
ITIL
Security
ServiceNow
Communication skills

Full Job Description

Overview

Work Type: Ongoing - Full-time

Salary: $81,496 - $98,955

Grade: VPS 3

Occupation: IT and telecommunications

Location: Melbourne - CBD and Inner Metro suburbs

Reference: 12304

About Us

The Department of Government Services (DGS) was established on 1 January 2023 to improve everyone’s experience of doing business and interacting with the Victorian government. We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses. We are doing this by connecting and digitising our systems and platforms across state and local government as well as streamlining our corporate and procurement services.

You can find out more about our Ministers, leadership and entities here: Department of Government Services.

About the Group

The Operations Group delivers frontline customer services to Victorians and the public service. It maintains the foundational digital infrastructure and platforms that support efficient, secure and reliable service delivery.

About the Role

The Oracle Service Desk Officer provides critical support for Oracle systems, focusing on user access management, ticket triaging, and helpdesk services. The role will maintain security integrity through precise lifecycle management in ServiceNow or Jira while supporting the Service Delivery Manager in optimizing system processes and documentation.

Key Accountabilities

Assess, prioritise and manage incoming Oracle system incidents and requests, resolving issues at first contact where possible.

Maintain accurate, timely and professional ticket updates and audit trails, ensuring stakeholders are kept informed.

Manage user onboarding/offboarding, role provisioning and password resets in line with security, access management and segregation-of-duties requirements.

Provide administrative and coordination support to the Service Delivery Manager, including tracking actions and coordinating system maintenance activities.

Identify documentation gaps and develop and review Knowledge Base Articles to improve self-service and Tier 1 support effectiveness.

About You

To be successful in this role, you will need to possess the following attributes:

Excellent written and verbal communication skills, with the ability to provide clear and professional information to stakeholders.

Strong logical reasoning skills with the ability to isolate, analyse and resolve issues effectively.

Demonstrated commitment to delivering high-quality, responsive customer service.

Experience using ServiceNow, Jira or similar platforms to manage incidents and service requests in line with ITIL standards.

Experience with Oracle ERP user access management, including roles, permissions and security profiles, and knowledge of finance systems and processes is highly desirable.

This role is Ongoing and is only open to applicants with relevant rights to work in Australia.

For more information, please see the .

How to apply

Apply before the advertised closing date 11:59pm on 9 September 2026. All applications should include:

a resume; and

a cover letter which addresses the key selection criteria (within three pages).

Other relevant information

To be eligible for appointment to this role, applicants will possess corresponding work rights for the advertised employment period. Appointment to an ongoing role is only available to an Australian/New Zealand citizen or an Australian Permanent Resident. Preferred applicants will be required to undertake pre-employment screening. DGS actively promotes diversity, inclusion and an equal opportunity workplace. We welcome applicants from all diverse backgrounds, including people with disabilities and Aboriginal and Torres Strait Islander peoples. All roles at DGS can be worked flexibly, however it may differ from role to role.

Applications close Wednesday 9 September 2026 at 11.59pm

Posted

26 August 2026

Apply Now

Refine Your Search

technical support jobs in moonee ponds, vic

Oracle Service Desk Officer

ICT and SCADA Engineer

End User Technical Support Consultant

IT Service Desk Team Leader

Discover related jobs

I want to receive the latest job alert for technical support in moonee ponds, vic

Related Searches

Explore jobs in more locations

Overview

Job Seeker Tools

Employer Tools

Browse

Stay Connected