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Student Onboarding Administrator

Westminster School -
Marion SA

Apply Now

Job Details

Contract | Fixed term
2 days ago

Qualifications

CRM software
Microsoft Office
Data management
Customer relationship management
Working with Children Check
Communication skills

Full Job Description

POSITION DESCRIPTION

Westminster is an Early Learning to Year 12, coeducational day and boarding, Uniting Church school
with a proud history and an exciting future. We commit to helping all students and staff achieve more
than they thought possible through an adventurous education, which takes place anytime our students
are challenged in their learning and when staff explore new opportunities to improve their profession.
Since opening in 1961, Westminster’s vibrant sense of community has shaped our welcoming, down-to-
earth character, enriched by School values of being brave, humble, kind, authentic, resilient and curious.

Position Name Student Onboarding Assistant

Area of School Senior School

Employment Status
Fixed Term Contract – Semester 2, 2026

15 hours per week.

Employment Conditions
Level 5 - Westminster School Inc. Teaching Staff and School Assistants
Enterprise Agreement 2024

Key Relationships

The Student Onboarding Assistant reports to the Director of
Enrolments and works closely with the Enrolments Team, Prep and
Senior School offices, ITC, and Marketing and Communications. The
Student Onboarding Assistant is ultimately accountable to the
Principal, via the Director of Business Operations.

Position Objective:

The Student Onboarding Assistant is responsible for building strong, positive relationships with families

while managing the new family onboarding process. This role is pivotal in coordinating across Enrolments,

Prep and Senior School offices, ITC, and Marketing and Communications to ensure a seamless and

supportive experience for new and existing families. The Student Onboarding Assistant ensures accurate

and timely use of the School’s CRM and information systems to support clear communication, streamline

onboarding, and provide a customer-first approach to the Westminster community.

Key Responsibilities:

1. Family Engagement & Onboarding

Manage the experience for new families joining the school from enrolment until familiarisation

with the sub-school processes, continuously improving the experience for families.

Serve as the first point of contact for new families, providing personalised support and guidance.

Coordinate the new family onboarding process, ensuring a smooth transition into the School

community.

Develop strong relationships with new families, enhancing engagement and satisfaction.

Work collaboratively with Prep and Senior School offices to ensure continuity and consistency in

family communications.

2. CRM & Data Management

Access data from the School’s CRM, ensuring data accuracy, integrity and compliance with

privacy requirements.

3. Collaboration & Communication

Act as a central liaison between Enrolments, Prep and Senior School offices, ITC and Marketing

and Communications.

Ensure alignment of messaging and information across departments to provide families with

consistent experience.

4. General duties

Other duties commensurate with the position as required by the Director of Enrolments.

Key Selection Criteria: Qualifications, Skills and Experience:

Experience in customer relations, admissions, CRM management or a similar role.

Strong understanding of data management, including privacy and compliance requirements.

Demonstrated ability to manage multiple stakeholders and competing priorities.

Excellent communication and interpersonal skills, with a focus on relationship building.

High level of software experience and skills, including Microsoft Suite and database/CRM systems.

Experience in education or community-based organisations (desirable).

Key Selection Criteria: Personal Qualities:

Warm, approachable and service-oriented with a strong focus on community.

Highly organised with strong attention to detail and follow-through.

Adaptable and resilient in a dynamic, changing environment.

Collaborative team member with the ability to work effectively across diverse teams.

Demonstrated commitment to ongoing professional and personal development.

Safety and Wellbeing:

All staff must:

Take reasonable care of, and cooperate with actions taken to protect, the health and safety of both

themselves and others.

Report all accidents, incidents and hazards to their supervisor as soon as is practicable.

Read and adhere to all Westminster WHS policies.

Conditions of Employment:

All applicants must be eligible to work in Australia

All staff must satisfy child protection screening and adhere to Westminster’s Child Safety and Wellbeing

policy which includes holding a current Working With Children Clearance.

Created: June 2026

Apply Now

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