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Senior Receptionist - Toowong

Qscan Group -
Brisbane QLD

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Job Details

Full-time
12 days ago

Benefits

Parental leave
Employee assistance program
Employee discount

Qualifications

Customer service
Administrative experience
Front desk
Leadership
Medical receptionist

Full Job Description

Brisbane
Full Time

5/6/2026

Join an organisation that grows our own - we invest in our people!
Enjoy a variety of employee benefits - staff discounts & competitive salary.
Permanent Full-Time Position.

Join Our Team and Make a Difference in Patient Care

Are you passionate about helping others and seeking a workplace that truly values its employees? At Qscan Group, we prioritise the growth and development of our greatest asset, our people. Join a dedicated team of professionals committed to providing high-quality, compassionate patient care using state-of-the-art equipment.

About the Opportunity

We are seeking an experienced Senior Medical Receptionist to join our Toowong clinic Leadership Team on a full-time, permanent basis.

This is a senior-level position suited to a confident and capable medical receptionist who brings strong operational knowledge, leadership experience, and a genuine passion for supporting both patients and team members. You will play a key role in the day-to-day running of the clinic while supporting the Practice Manager and contributing to the development of our clerical team.

In this role, you will:

Act as the first point of contact for patients, managing face-to-face and telephone registrations, bookings, triage, and general enquiries
Process payments, issue receipts, and manage billing and invoicing activities with accuracy and professionalism
Use our booking systems efficiently to ensure smooth clinic operations
Support administrative functions including outbound calls, data entry, and reporting
Provide leadership support to the Practice Manager, assisting with workflow coordination and team guidance
Act as a senior resource for the clerical team, supporting onboarding, training, and day-to-day development
Lead by example, promoting high standards of customer service, professionalism, and patient care

About You:

Along with a genuine passion for delivering outstanding customer service, you will bring:

Demonstrated experience in a medical reception or healthcare administration role.
Experience with radiology environment (highly regarded)
Previous leadership or senior reception experience (highly regarded)
Strong interpersonal skills and confidence supporting and guiding team members
The ability to prioritise competing demands while maintaining a calm, professional approach
High attention to detail and confidence working across multiple systems and databases
Flexibility with working hours
A commitment to patient-centred care and collaborative teamwork

This role requires someone who can step confidently into a senior position and contribute immediately through their experience, maturity, and leadership capability.

What We Offer:

A positive and supportive team culture with opportunities for personal and professional development
Competitive remuneration plus employee discounts
Flexible work arrangements to support work–life balance
Access to our Employee Assistance Program
Additional benefits including Fitness Passport, paid parental leave, and annual flu vaccinations

If this opportunity excites you and you’re ready to take the next step in your medical administration career within a senior role, we encourage you to apply.
Please note only applicants progressing beyond the initial application stage will be contacted. We sincerely thank all candidates for their interest.

Apply Now

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Senior Receptionist - Toowong

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