Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Bizops Engineer
About the Team:
The Mastercard RiskPS BizOps team is looking for a Senior Site Reliability Engineer who can help solve problems, implement automation, and leverage best practices.
- Are you a problem solver who enjoys understanding how things work?
- Are you detail-oriented and comfortable with complex problem solving?
- Do you enjoy identifying the right actions needed to resolve issues?
- Do you have a low tolerance for manual work and look to automate wherever possible?
Business Operations is leading the Site Reliability Engineering (SRE) transformation at Mastercard through our tooling and by advocating for change and standards across development, quality, release, and product organizations. We are looking for team members with an appetite for change and a desire to push the boundaries of automation. Experience working across development, operations, and product teams to prioritize needs and build strong relationships is essential.
Our team's Mission:
The role of Business Operations is to act as the production readiness steward for the platform. This is achieved by partnering closely with developers to design, build, implement, and support technology services. A Business Operations engineer ensures that operational criteria such as system availability, capacity, performance, monitoring, self-healing, and deployment automation are embedded throughout the delivery process.
We drive this transformation through daily operations with a strong focus on triage and root cause analysis, while understanding the business impact of our products. The goal is to shift left—becoming more proactive earlier in the development process—and to effectively manage production and change activities to enhance customer experience and maximize application value.
BizOps teams also focus on risk management, ensuring compliance and risk mitigation across all environments. There is a strong emphasis on streamlining and standardizing support activities, as well as centralizing interactions with internal and external partners through effective communication.
Ultimately, BizOps aligns product and customer-focused priorities with operational needs, continuously reviewing performance and providing feedback to development teams to improve customer experience.
The Role:
- Engage in and improve the full lifecycle of services—from design and deployment to operation and refinement
- Analyze ITSM activities and provide feedback to development teams on operational gaps and resiliency concerns
- Support services before launch through system design consulting, capacity planning, and readiness reviews
- Maintain live services by monitoring availability, latency, and system health
- Scale systems through automation and improve reliability and delivery velocity
- Practice effective incident response and conduct blameless postmortems
- Take a holistic approach to problem-solving to optimize mean time to recovery
- Work with global teams across multiple regions and time zones
- Share knowledge and mentor junior team members
All about You
- Bachelor’s degree in computer science, IT, or a related field, or equivalent experience
- Experience in a financial environment will be preferred
- An excellent problem-solver who is analytical with great planning skills
- Able to organize, multitask, and prioritize effectively and navigate independently
- A great listener with good verbal and written communication skills
- Strong collaborator who excels in stakeholder management skills
- Proven experience with UNIX, scripting, Oracle, and SQL
- Ability to handle challenging situations and make decisions with urgency
- Experience with C, C++, Java, Python, Go, Perl, or Ruby preferred
- Experience with monitoring tools such as Splunk, Dynatrace, and BlazeMeter
- Passion for designing and troubleshooting large-scale distributed systems
coupled with an interest in automation skills
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
