In-Demand Concierge Jobs in Parramatta, Nsw

Call Centre - Customer Support
Australian Unity —Parramatta NSW
- Full-time
- Salesforce
- Communication skills
- Time management
- Parental leave
- Employee discount
11d
Concierge Sales Consultant
Guardian Childcare & Education —Sydney NSW
- Full-time
- Hybrid work
Quick Apply
11h
Overnight Guest Services Officer - Front Office
Park Hyatt Sydney —Sydney NSW
- Full-time
- Management
- Microsoft Office
- Computer skills
- Parental leave
- Employee assistance program
11h
Funeral Service Delivery Specialist
Bare Funeral Group Pty Ltd —Sydney NSW
- Full-time
- Hybrid work
- AI
- Communication skills
Quick Apply
13h
Executive Lounge Manager (Club Millésime)
AccorHotel —Sydney NSW
- Weekend availability
- Hospitality
- Guest services
- Leadership
- Parental leave
- Employee assistance program
Quick Apply
9h
Executive Lounge Manager (Club Millésime)
ACCOR —Sydney NSW
- Weekend availability
- Hospitality
- Guest services
- Leadership
- Parental leave
- Employee assistance program
6h

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Hotel All-Rounder - Mercure Sydney Macquarie Park
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Complete a wide variety of hotel tasks, which will ensure that every day is different from selling the hotel’s facilities to making coffees and snacks from the…
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2d
Front Office All-Rounder - Novotel Sydney City Centre
NOVOTEL —Sydney NSW
Perform duties of Night Audit, room controllers and porterage service. Assisting our guests with our self-check in kiosks.
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concierge jobs near parramatta, nsw

Call Centre - Customer Support

Australian Unity -
Parramatta NSW

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Job Details

Full-time
11 days ago

Benefits

Parental leave
Employee discount
Insurance services

Qualifications

Salesforce
Communication skills
Time management

Full Job Description

At Australian Unity, we’re reimagining how health and care are delivered in our local communities. By working together differently, we help customers live healthier, more independent, and fulfilling lives, while staying connected to supportive communities.

As a Health Concierge – Customer Support, you’ll be the first point of contact for our customers, providing empathetic, accurate and timely support across their aged care journey. You’ll manage a high volume of inbound enquiries, resolve issues efficiently, and build strong relationships that support positive customer outcomes.

This is a full-time, Parramatta NSW based role, offering hybrid flexibility (3 days in office, 2 from home) after successful completion of a 6-month probation period.

Key Accountabilities

Handle high-volume inbound calls from customers, families and care workers
Resolve enquiries across services, scheduling, billing and care support by providing clear and accurate information
Deliver First Call Resolution (FCR) wherever possible
Accurately document interactions using systems such as Genesys and Procura
Follow business rules for warm transfers, escalation pathways and accurate task/note creation
Collaborate with internal teams to ensure timely customer resolution
Manage complex queries with empathy and professionalism

What You’ll Bring

Recent experience (within the last 12 months) in a high-volume contact centre
Proven ability to manage complex customer enquiries end-to-end
Strong communication, active listening and rapport-building skills
Experience working in structured, process-driven environments
Confident using CRM/call centre systems (e.g. Genesys, Salesforce, Lumary - desirable)
High attention to detail and strong time management skills
Experience in health, aged care or community services desirable but not essential

Why work for Australian Unity?

Additional Leave benefits including Community, Wellbeing & Deep Listening Leave
Flexible Work Options –hybrid role combining 3 Branch days & WFH after successful completion of your 6 month probation period
Career development with full access to LinkedIn Learning & internal opportunities
Staff discounts across our insurance products as well as our travel and retail partners
Fitness Passport – discounted access to 1,500+ gyms & facilities
Novated Car Leasing options through our partners Maxxia or Flair Cars
14 weeks paid Parental Leave

Email applications will not be considered.

Australian Unity is an Equal Opportunity employer, and we encourage applications from all members of the community, including people of Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people. To view our Reconciliation Action Plan, please click https://www.australianunity.com.au/about-us/reconciliation-action-plan

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concierge jobs in parramatta, nsw

Call Centre - Customer Support

Concierge Sales Consultant

Overnight Guest Services Officer - Front Office

Funeral Service Delivery Specialist

Executive Lounge Manager (Club Millésime)

Executive Lounge Manager (Club Millésime)

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