In-Demand Technical project & program managers Jobs in Canberra, Act

Strategic Customer Success Manager
Cloudera —Canberra ACT
- Full-time
- Remote
- Oracle
- Management
- English
- Annual leave
Work Health and Safety Advisor (Expected Vacancy), APS Level 6, Chief Operating Officer
Department of Industry, Science, Energy & Resources —Canberra ACT
- $102,072 - $111,701 a year
- Call employer
- Remote
- Microsoft Office
- Human resources
- Organisational skills
2d
Lead Application Developer
Fujitsu —Barton ACT
- Azure
- Management
- DevOps
Senior Operations Lead - NOC
NTT DATA —Canberra ACT
- Full-time
- Hybrid work
- No degree
- Parental leave
EOI - Commercial and Contracts Professionals
Amentum —Canberra ACT
- Full-time
- Employee discount
Senior Zoologist - Relocate to Perth
AECOM —Canberra ACT
- Full-time
- Hybrid work
6d
Customer Success Engineer, Australia
ExtraHop —Canberra ACT
- Hybrid work
- CRM software
- Microsoft Excel
- Azure
- Tuition reimbursement
- Annual leave
5d
Integration Engineer I IBM Middleware
Leidos —Canberra ACT
- Full-time
- DevOps
- Analysis skills
- AI
- Annual leave
GRC Analyst - 5 months
Leidos —Canberra ACT
- Full-time
- Leadership
- Annual leave
R16937 - Program & Product Management Services & Support - Apache
Amentum —Canberra ACT
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee stock purchase plan
- Dental insurance
QA Technical Support Team Lead (Mgr Project Management 3)
HII —Canberra ACT
- $136,045 - $200,000 a year
- Full-time
- Management
- Microsoft Office
- Master's degree
- Health insurance
- Dental insurance
Construction Manager
Veolia Environmental Services —Canberra ACT
- Hybrid work
- Construction experience
- In-person
- Communication skills
- Parental leave
- Employee assistance program
Cloud Operations Administrator
Leidos —Canberra ACT
- Full-time
- Azure
- DevOps
- AWS
- Annual leave
IT Security Manager
Downer Group —Canberra ACT
- Communication skills
Integration Engineer
Nova Group —Canberra ACT
- Full-time
- Engineering
- Bachelor's degree
- Health insurance
- Parental leave
SAP Referral/Expression of Interest
Accenture —Canberra ACT
- Full-time
- Communication skills
- On-the-job training
- Parental leave
Postdoctoral Fellow
Australian National University —Canberra ACT
- $91,546 - $114,906 a year
- Full-time
- Annual leave
- Parental leave
2d
SAP HCM European Payroll Support, Manager
Strada Global —Canberra ACT
- Computer Science
- English
- Bachelor's degree
- Health insurance
- Annual leave
SAP S/4HANA Finance Consultant / Lead Consultant / Manager
Accenture —Canberra ACT
- Full-time
- Finance
- AI
- Communication skills
- On-the-job training
- Parental leave
Software Engineer - 9 months
Leidos —Canberra ACT
- Full-time
- Analysis skills
- Software development
- Leadership
- Annual leave

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Strategic Customer Success Manager

Cloudera -
Canberra ACT

Apply Now

Job Details

Full-time

Benefits

Annual leave
Paid volunteer leave

Qualifications

Oracle
Management
English
Education
Data management
ITIL
Security
Teradata
Communication skills
MySQL

Full Job Description

Business Area:

Professional Services

Seniority Level:

Mid-Senior level

Job Description:

At Cloudera, we empower people to transform complex data into clear and actionable insights. With as much data under management as the hyperscalers, we're the preferred data partner for the top companies in almost every industry. Powered by the relentless innovation of the open source community, Cloudera advances digital transformation for the world’s largest enterprises.

Strategic Customer Success Manager’s (CSM’s) are charged with driving Success Plans through operating as a trusted advisor and customer advocate to drive successful outcomes for our highest profile customers.

You will act as a direct liaison between Cloudera and the customer on their Cloudera journey, ensuring that all facets of the customer product adoption journey take place, planning, preparing and driving the execution of the plan in accordance with the customer agreed timeline. You will pull the customer above the line to enable them to fulfill success initiatives within their business.

Acting as the customer’s trusted Cloudera advisor and advocate, CSMs manage a system of checks and balances between the company and the customer, understanding our customer’s needs, aligning the appropriate Cloudera resources (Engineering, Product Management, Support or Services). This will include assisting with critical escalation management to ensure their Cloudera interactions, business objectives and product adoption is a success.

You are comfortable working across business, technical, and senior management in a customer facing role, and you are confident and articulate in communication with stakeholders.

A key aspect to success in the role is persistence: forming a relationship of trust with the customer, anticipating issues, acting with agility and flexibility in the face of any situation that may arise.

As a Customer Success Manager, you will:

Exemplify strong customer facing skills and stakeholder management
Take ownership for the customer’s product adoption of Cloudera products and Success Plan
Manage and resolve issues that impact delivery of a project or escalate as appropriate
Have experience operating on-site with large enterprise customers
Liaise and facilitate with key internal and external stakeholders
Have clear and concise communication skills
Take an Ownership mentality over your customers and work
Be comfortable with program, project management
Anticipate and mitigate complex risks
Demonstrate best practices and ability in managing stakeholder escalations to mutually agreeable outcomes
Develop & leverage reports, dashboards, and data to summarise customer engagements and statuses, both to internal audiences as well as back to your customers.
Analyse customer activity and data across the Cloudera organisation, including from Sales, Support, Professional Services, & Training to identify trends, gaps, or issues from and communicating/actioning those to stakeholders (internal and external).

We’re excited about you if you have:

Due to the nature of our work with Australian Government agencies, candidates must be Australian citizens.
Must have a checkable background (typically 10 years of verifiable residency and employment history) to enable AGSVA vetting.
Demonstrated experience working across diverse Australian Government agencies
Fluent English, other languages a plus
Experience with large scale data platforms
Experience with software implementation and upgrade management
Strong technology and security background either in a technical or business capacity
Experience working with the Australian Government
Familiarity with project lifecycle management and the complexities around project delivery.
Understanding of data management concepts
Understanding of ITIL concepts
Experience with an RDBMS (Oracle, MySQL, Teradata, etc)
Understanding of networking concepts
8 or more years relevant experience.
Degree level of education with high attainment or equivalent experience in a related field.

What you can expect from us:

Generous PTO Policy
Support work life balance with Unplugged Days
Flexible WFH Policy
Mental & Physical Wellness programs
Phone and Internet Reimbursement program
Access to Continued Career Development
Comprehensive Benefits and Competitive Packages
Paid Volunteer Time
Employee Resource Groups

EEO/VEVRAA

#LI-ZY1

Apply Now

Refine Your Search

technical project & program managers jobs in canberra, act

Strategic Customer Success Manager

Work Health and Safety Advisor (Expected Vacancy), APS Level 6, Chief Operating Officer

Lead Application Developer

Senior Operations Lead - NOC

EOI - Commercial and Contracts Professionals

Senior Zoologist - Relocate to Perth

Customer Success Engineer, Australia

Integration Engineer I IBM Middleware

GRC Analyst - 5 months

R16937 - Program & Product Management Services & Support - Apache

QA Technical Support Team Lead (Mgr Project Management 3)

Construction Manager

Cloud Operations Administrator

IT Security Manager

Integration Engineer

SAP Referral/Expression of Interest

Postdoctoral Fellow

SAP HCM European Payroll Support, Manager

SAP S/4HANA Finance Consultant / Lead Consultant / Manager

Software Engineer - 9 months

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