In-Demand Solution architect Jobs in Fyshwick, Act

Junior Genesys Cloud CX Architect
Unisys —Canberra ACT
- Full-time
- Management
- Customer service
- Communication skills
1h
Bid Planning & Scheduling Manager
Showtime Consulting —Canberra ACT
- Contract
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1d
Program Manager, Defence, Worldwide Public Sector
Amazon Web Services Australia Pty Ltd —Canberra ACT
- Full-time
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- AWS
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Graduate Facade Engineer
Taylor Thomson Whitting —Canberra ACT
- Full-time
- Paid training
- Parental leave
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EOI - Multiple Roles
NTT —Canberra ACT
- Urgently hiring
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1d
Solutions Architect
Viasat, Inc. —Canberra ACT
- Full-time
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- Engineering
3d
Data Solution Architect - Databricks
Showtime Consulting —Canberra ACT
- Azure
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Snr PMO Leader - National Security and Defence, Worldwide Public Sector
Amazon Web Services Australia Pty Ltd —Canberra ACT
- Full-time
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Senior Solutions Engineer (APAC)
Qdrant —Canberra ACT
- Full-time
- Remote
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2d
Director, Platforms, Virtualisation and Infrastructure | Full-time Permanent
Digital Canberra —Canberra ACT
- $149,172 - $167,151 a year
- Full-time
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1d
Network Engagement Delivery Lead
Accenture —Canberra ACT
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8d
Manager, Sales Development
Snowflake —Barton ACT
- Full-time
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Account Director - Sales
Macquarie Technology Group —Canberra ACT
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Delivery Consultant: Full Stack Engineer, AWS Professional Services
Amazon Web Services Australia Pty Ltd —Canberra ACT
- Full-time
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SD-WAN / SASE Architect & Consultant
Accenture —Canberra ACT
- Full-time
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Senior Solution Architect - Nutanix
Datacom —Canberra ACT
- Full-time
- Hybrid work
- Management
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- IT
- Parental leave
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Senior Cyber Security GRC Specialist
SkyDB —Canberra ACT
- $95,000 - $175,000 a year
- Contract
- Analysis skills
- Presentation skills
- In-person
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12d
SAP Technical Consultant - SAP Data Extraction (Procurement)
Accenture —Canberra ACT
- Full-time
- ERP systems
- Analysis skills
- No degree
- On-the-job training
- Parental leave
10d
Senior ServiceNow Consultant/Architect
Kinetic IT —Canberra ACT
- Full-time
- Parental leave
- Employee assistance program
7d
Senior Client Manager - Business Applications
NTT DATA —Canberra ACT
- Full-time
- CRM software
- Sales
- Salesforce

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Junior Genesys Cloud CX Architect

Unisys -
Canberra ACT

Apply Now

Job Details

Full-time
1 hour ago

Qualifications

Management
Incident management
Customer service
Communication skills

Full Job Description

What success looks like in this role:

We're looking for a Junior Genesys Cloud CX Architect to support mission-critical contact centre services, providing Level 1 and 2 support across Genesys Cloud CX, telephony, call routing, IVRs, user administration, and platform enhancements. Working alongside senior engineers, you'll resolve incidents, support upgrades and changes, maintain service performance, and contribute to the ongoing improvement of critical customer environments

Providing Level 1 and 2 support for Genesys Cloud CX users and services.
Troubleshooting issues across agents, queues, call routing, telephony, user access, and reporting.
Monitoring incidents, alerts, and service requests to ensure timely resolution.
Managing user administration, licensing, permissions, and contact centre configuration.
Supporting platform upgrades, enhancements, testing, and software deployments.
Assisting with IVR and Architect flow maintenance under senior guidance.
Contributing to incident investigations, root cause analysis, and service improvements.
Maintaining technical documentation, procedures, and knowledge articles.
Collaborating with internal teams, stakeholders, vendors, and support partners.
Participating in on-call and after-hours support when required.

You will be successful in this role if you have:

Basic knowledge of Genesys Cloud CX or contact centre technologies.
Understanding of contact centre operations and customer service environments.
Familiarity with telephony, call routing, and queue management concepts.
Experience with incident and service request management.
Strong troubleshooting and problem-solving skills.
Ability to follow documented procedures and technical guidance.
Strong communication and stakeholder engagement skills.
A genuine desire to learn cloud, telephony, and contact centre technologies.

If you're looking to take the next step in your technology career and grow your expertise in Genesys Cloud and contact centre solutions, we'd love to hear from you.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.

If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [email protected] . US job seekers can find more information about Unisys’ EEO commitment here .

Apply Now

Refine Your Search

solution architect jobs in fyshwick, act

Junior Genesys Cloud CX Architect

Bid Planning & Scheduling Manager

Program Manager, Defence, Worldwide Public Sector

Graduate Facade Engineer

EOI - Multiple Roles

Solutions Architect

Data Solution Architect - Databricks

Snr PMO Leader - National Security and Defence, Worldwide Public Sector

Senior Solutions Engineer (APAC)

Director, Platforms, Virtualisation and Infrastructure | Full-time Permanent

Network Engagement Delivery Lead

Manager, Sales Development

Account Director - Sales

Delivery Consultant: Full Stack Engineer, AWS Professional Services

SD-WAN / SASE Architect & Consultant

Senior Solution Architect - Nutanix

Senior Cyber Security GRC Specialist

SAP Technical Consultant - SAP Data Extraction (Procurement)

Senior ServiceNow Consultant/Architect

Senior Client Manager - Business Applications

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