In-Demand Support analyst Jobs in West Perth, Wa

Real Time Analyst
Commonwealth Bank —Perth WA
- Full-time
- Management
- Analysis skills
- AI
4h
Associate Director | Data, Analytics & AI
Deloitte —Perth WA
- SQL
- Analysis skills
- AI
- Parental leave
.NET Integration Developer
Link Group —Perth WA
- Hybrid work
- Azure
- Oracle
- Analysis skills
- Parental leave
- Employee assistance program
Program Financial Analyst
L3Harris Technologies —Fremantle WA
- Microsoft Excel
- ERP systems
- Microsoft Office
- Health insurance
Program Finance Analyst - Controls
L3Harris Technologies —Fremantle WA
- Microsoft Excel
- Microsoft Office
- Bachelor's degree
- Health insurance
Penetration Tester / Security Engineer
Red Piranha —Perth WA
- Management
- Customer service
- Administrative experience
GIS Analyst - Part Time Fixed Term
ATCO Gas Australia —Jandakot WA
- Contract
- AutoCAD
- CAD
- Administrative experience
OT Cybersecurity Analyst
Worley —Perth WA
- Contract
- Hybrid work
- AI
- Communication skills
8d
Senior Cybersecurity Incident Responder
Datacom —Perth WA
- Full-time
- Hybrid work
- Scripting
- Parental leave
- Employee discount
Quick Apply
Data Architecture Manager
Avanade —Perth WA
- Azure
- SQL
- AI
1d
GIS Analyst - Part Time Fixed Term
ATCO Gas —Jandakot WA
- Contract
- AutoCAD
- CAD
- Administrative experience
Quick Apply
Supervisor - Organics
Eurofins —Welshpool WA
- Full-time
- Education
- Communication skills
Quick Apply
Oil Condition Fluid Analyst
SGS —Perth Airport WA
- Full-time
- Engineering
- Maintenance
- Parental leave
Quick Apply
UKG - Specialist Lead
Deloitte —Perth WA
- AI
- Communication skills
- Time management
- Parental leave
GIS Analyst - 12 Month Fixed Term
ATCO Gas —Jandakot WA
- Contract
- AutoCAD
- CAD
- Administrative experience
Quick Apply
Finance Business Partner
Kinetic IT —Perth WA
- Full-time
- Analysis skills
- AI
- Employee assistance program
- Employee discount
Manager, Business Transformation
Sia —Perth WA
- Full-time
- Master's degree
- Analysis skills
- Bachelor's degree
Quick Apply
Senior Accountant or Manager | Join Leaders in Agribusiness Accounting!
Byfields —Perth WA
- Full-time
- Hybrid work
- Leadership
- Communication skills
- Free parking
- Relocation assistance
Quick Apply
Mechanical Fluid Analyst
WesTrac —Guildford WA
- Monday to Friday
- Management
- Customer service
- Laboratory experience
- Employee stock purchase plan
- Parental leave
6d
SOC Analyst
BeyondTrust —Perth WA
- On call
- Remote
- Management
- Master's degree
- Scripting
Quick Apply
7d

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Real Time Analyst

Commonwealth Bank -
Perth WA

Apply Now

Job Details

Full-time
4 hours ago

Qualifications

Management
Analysis skills
Forecasting
AI
Communication skills
Analytics

Full Job Description

12 month secondment for internal staff / 12 month contract for external candidates

At CommBank, we’re building a simpler, safer, and better bank for our customers. Behind every great customer experience is a team that’s empowered, supported, and set up to succeed — and that’s where Workforce Optimisation comes in.

We’re looking for a Real Time Analyst to support operational performance through real-time monitoring, intraday management, and data-driven decision making. This is a great opportunity for someone who enjoys working in a fast-paced environment, using insights to solve problems quickly, and helping teams deliver strong customer outcomes.

Do Work That Matters

As a Real Time Analyst, you’ll play a key role in ensuring operational teams are performing effectively throughout the day. You’ll monitor real-time performance, identify risks and opportunities, and work closely with stakeholders to support service levels, productivity, and customer experience.

You will:

Use workforce management tools and real-time performance systems to monitor business performance and service delivery outcomes
Monitor intraday performance across queues, channels, workloads, and service levels
Identify real-time risks to service levels, KPIs, productivity, and customer outcomes, escalating where required
Make intraday recommendations to optimise resources, including movement of capacity, schedule adjustments, offline activity management, and prioritisation of work
Track adherence, shrinkage, absenteeism, workload volumes, and operational impacts throughout the day
Analyse real-time and intraday data to identify trends, root causes, and improvement opportunities
Provide stakeholders with timely updates, insights, impact assessments, and recommendations
Support daily performance routines, including operational check-ins, huddles, and service level reviews
Partner with workforce planning, operations, and leadership teams to support strong customer and business outcomes
Maintain accurate records of intraday actions, decisions, risks, and performance impacts
Follow standard operating procedures and uphold risk, compliance, and operational standards

What You’ll Bring

Experience in real-time analysis, intraday management, workforce management, contact centre operations, or a similar operational environment
Strong understanding of service levels, adherence, shrinkage, occupancy, workload volumes, and operational performance metrics
Experience using workforce management, telephony, queue monitoring, rostering, or reporting tools
Strong analytical skills with the ability to interpret data quickly and make practical recommendations
Ability to work in a fast-paced environment and respond effectively to changing priorities
Strong problem-solving and critical thinking capability
Excellent stakeholder engagement and communication skills, including the ability to provide clear and timely updates
A proactive, detail-oriented mindset with a focus on continuous improvement and customer outcomes
Ability to identify risks, assess impacts, and escalate issues appropriately
Exposure to workforce analytics, dashboards, or reporting tools
Understanding of forecasting, scheduling, or capacity planning principles
Familiarity with AI or data tools to support decision-making and operational insights

Working at CommBank

We’re committed to building a diverse and inclusive workforce that reflects the communities we serve. We support flexible working and provide opportunities to grow your career, develop new skills, and make a meaningful impact.

At CommBank, you’ll be part of a team that values curiosity, collaboration, and customer obsession — all while helping shape the future of work.

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 04/09/2026

Apply Now

Refine Your Search

support analyst jobs in west perth, wa

Real Time Analyst

Associate Director | Data, Analytics & AI

.NET Integration Developer

Program Financial Analyst

Program Finance Analyst - Controls

Penetration Tester / Security Engineer

GIS Analyst - Part Time Fixed Term

OT Cybersecurity Analyst

Senior Cybersecurity Incident Responder

Data Architecture Manager

GIS Analyst - Part Time Fixed Term

Supervisor - Organics

Oil Condition Fluid Analyst

UKG - Specialist Lead

GIS Analyst - 12 Month Fixed Term

Finance Business Partner

Manager, Business Transformation

Senior Accountant or Manager | Join Leaders in Agribusiness Accounting!

Mechanical Fluid Analyst

SOC Analyst

I want to receive the latest job alert for support analyst in west perth, wa

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