In-Demand It support technician Jobs in Kew, Vic

IT Service Desk Team Leader
MedHealth —Melbourne VIC
- Full-time
- Hybrid work
- Analysis skills
- Organisational skills
- Leadership
- Health insurance
- Parental leave
Quick Apply
12h
Oracle Service Desk Officer
Victorian Government —Melbourne VIC
- $81,496 - $98,955 a year
- Full-time
- Management
- Customer service
- ERP systems
9h
Senior Systems Administrator
Blue IoT —Mulgrave VIC
- Azure
- Microsoft Office
- Administrative experience
IT and online digital services support
EMC Technologies —Melbourne VIC
- Management
- Marketing
- EMR systems
Finance Business Applications Specialist - IT
For Purpose Aged Care —Cheltenham VIC
- Remote
- Microsoft Excel
- SQL
- Analysis skills
- Work from home
- Employee assistance program
2d
Classroom Teacher (ICT Specialist)
Victorian Government —Melbourne VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Typing
8d
Director, Service Delivery Support (ICT systems)
Department of Families, Fairness and Housing —Melbourne City Centre VIC
- Full-time
- Recruiting
7d
Food Tech Support
Victorian Government —Melbourne Northern Suburbs VIC
- Part-time
- Communication skills
6d
ICT and SCADA Engineer
Hatch —Melbourne VIC
Quick Apply
Help Desk and Training Team Lead
ITW —Dandenong VIC
- Full-time
- Construction experience
- Manufacturing
- Communication skills
13d
Senior Technical Customer Support Engineer - Australia
ClickHouse —Melbourne VIC
- On call
- Remote
- Azure
- AWS
- AI
- Health insurance
Operations Support - Learning & Technical
Nationwide Group —Noble Park VIC
2d
Installer Support, Technical Specialist
Tesla —Cremorne VIC
- Full-time
- CRM software
- Microsoft Office
- Communication skills
8d
Customer Service Desk Lead (Technical)
Semtech —Melbourne VIC
- Full-time
- CRM software
- Salesforce
- Engineering
Supervisor, Technical Customer Support, Residential Energy
Tesla —Cremorne VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
Principal Technical Account Manager (ISV), ANZ Enterprise Support
Amazon Web Services Australia Pty Ltd —Melbourne VIC
- Full-time
- Doctoral degree
- Computer Science
- Master's degree
13d
End User Technical Support Consultant
Victorian Government —Melbourne VIC
- $100,894 - $114,476 a year
- Full-time
- No degree
9h

Discover related jobs

Based on your search for it support technician jobs.

Gym Receptionist
PT2 Fitness Coaching and Nutrition —Camberwell VIC
Previous reception, hospitality, retail, or customer service experience is highly regarded (but not essential). Staff perks and fitness industry exposure.
$69,900.00 - $82,382.19 a year
Quick Apply
Retail Merchandiser - Camberwell - VIC
CROSSMARK Australia —Camberwell VIC
If you're a busy mum looking to pick up some part-time hours, but the thought of sitting behind a receptionist desk, plugging away at data entry, taking…
$34.34 an hour
Quick Apply

I want to receive the latest job alert for it support technician in kew, vic

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

it support technician jobs near kew, vic

Scada Engineer jobs in Melbourne VIC

Classroom Teacher jobs in Melbourne VIC

IT Support jobs in Melbourne VIC

Fast Food No Experience Costumer Service jobs in Caulfield Vic

Disability Support Worker, Visa Sponsorship jobs in Melbourne Vic

Entry Level Behaviour Support Practitioner jobs in Ellenbrook Wa

Service Desk Support jobs in St Leonards Nsw

Administration, Customer Support Officer, Council jobs in Frankston Vic

Service Desk Support jobs in West Leederville Wa

Automotive Service Advisor jobs in Melbourne Vic

Macpac Retail Team Member jobs in Launceston Tas

Service Desk Team Leader jobs in Clayton Vic

Service Desk Team Leader jobs in Perth Wa

Food Service Supervisor jobs in Mill Park Vic

Scada Engineer jobs in Dog Swamp Wa

Scada Engineer jobs in Macquarie Park Nsw

Night Support Work jobs in Western Sydney University, Campbelltown Campus Nsw

Highest Pay Disability Support Worker jobs in Sydney Nsw

Support Worker Assistance jobs in Casula Nsw

Community Support Worker jobs in Melbourne Vic

IT Service Desk Team Leader

MedHealth -
Melbourne VIC

Quick Apply

Job Details

Full-time
12 hours ago

Benefits

Health insurance
Parental leave
Employee assistance program
Employee discount
Salary packaging
Insurance services

Qualifications

Technical support
Analysis skills
IT support
Organisational skills
Leadership
Communication skills

Full Job Description

Company Description

MedHealth are a purpose-built collection of industry leading health, medical and employment brands. Our unique and diverse capabilities come together to get the best possible health and employment outcomes for you and the people you support. We support whole populations to better outcomes, yet never lose sight of the individual we are working with to build a better life through work and health.

Job Description

At MedHealth, technology plays a critical role in supporting our people and business operations. We're looking for an experienced and customer-focused Service Desk Team Lead to lead our IT Service Desk team and help deliver an exceptional support experience across the organisation.

You'll be responsible for leading a high-performing team, driving service excellence, coaching and developing staff, and ensuring our users receive timely, effective support. This is a fantastic opportunity for a hands-on leader who is passionate about technology, people leadership, and continuous improvement.

If you thrive in a fast-paced environment, enjoy solving complex challenges, and love helping teams reach their full potential, we'd love to hear from you.

What You'll Be Doing

Lead and oversee the daily operations of the IT Service Desk.
Drive exceptional customer service and ensure all calls, incidents, and requests are managed within agreed service levels.
Act as the escalation point for complex technical issues and high-priority incidents.
Coach, mentor, and develop Service Desk team members to maximise performance and career growth.
Deliver engaging training sessions and knowledge-sharing initiatives.
Manage team scheduling and rostering to ensure optimal coverage and service delivery.
Continuously review, improve, and document Service Desk processes and procedures.
Maintain and enhance the Knowledge Base to support efficient issue resolution.
Analyse service trends and identify opportunities to improve user satisfaction and operational performance.
Ensure accurate incident, troubleshooting, and support documentation within the ITSM platform.
Partner with internal technology teams to deliver effective solutions and outcomes.
Support technology projects and business improvement initiatives.
Lead by example with a hands-on approach to customer support when required.
Foster a positive, collaborative, and customer-centric team culture.

Qualifications

We're Looking For Someone Who Has:

Minimum 3 years' experience in a Service Desk, Technical Support, or IT Support environment.
At least 1 year of leadership or team mentoring experience, including managing escalations and high-priority incidents.
Strong experience supporting Microsoft 365 and modern workplace technologies.
Experience creating and maintaining technical documentation, knowledge articles, and process improvements.
Proven experience delivering training, coaching, and support to team members.
A passion for developing people and building high-performing teams.
Strong customer service mindset with a genuine desire to create outstanding user experiences.
Excellent problem-solving, troubleshooting, and conflict resolution skills.
Exceptional organisational skills with the ability to prioritise competing demands in a fast-paced environment.
Strong analytical skills with the ability to identify trends, insights, and improvement opportunities.
Experience working in dynamic, evolving, and high-growth environments.
Excellent written and verbal communication skills with the ability to engage stakeholders at all levels.
Understanding of service performance metrics, reporting, and SLA management.

Additional Information

So why be part of the MedHealth Group?

We offer hybrid working arrangements
Employee discounts for health insurance, gyms, pools and travel club
Novated leasing and salary sacrificing
Paid parental leave
Purchased Leave (up to 4 weeks)
Employee Assistance Program

Our teams are making a difference to the community that we serve - be it through volunteering, helping to raise funds or working with our network of health providers, we connect our community partners to the support they need.

** We will not be able to support international applicants for this role or accept agency applications.

You are welcome here.

Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.

You are welcome here.

Our fast-growing team of more than 4,000 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQIA+ community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.

Quick Apply

Refine Your Search

it support technician jobs in kew, vic

IT Service Desk Team Leader

Oracle Service Desk Officer

Senior Systems Administrator

IT and online digital services support

Finance Business Applications Specialist - IT

Classroom Teacher (ICT Specialist)

Director, Service Delivery Support (ICT systems)

Food Tech Support

ICT and SCADA Engineer

Help Desk and Training Team Lead

Senior Technical Customer Support Engineer - Australia

Operations Support - Learning & Technical

Installer Support, Technical Specialist

Customer Service Desk Lead (Technical)

Supervisor, Technical Customer Support, Residential Energy

Principal Technical Account Manager (ISV), ANZ Enterprise Support

End User Technical Support Consultant

Discover related jobs

I want to receive the latest job alert for it support technician in kew, vic

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected