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- Management
- Customer service
- Administrative experience
Quick Apply
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Senior Medical Receptionist | Psychology Practice

MindFlare PTY LTD
Glenmore Park NSW

Quick Apply

Job Details

Permanent | Full-time
$60,000 - $75,000 a year
9 days ago

Qualifications

Management
Customer service
Medical scheduling
Administrative experience
Front desk
Leadership
Communication skills
Medical receptionist

Full Job Description

Join the MindFlare Team!

Are you an experienced Medical Receptionist or Administrator who thrives in a fast-paced environment, loves connecting with people, and isn't afraid to pick up the phone and make things happen?

MindFlare is a growing, family-owned psychology practice supporting children, families, and individuals across our Glenmore Park and Oran Park clinics. We're looking for an energetic, organised, and confident Senior Medical Receptionist to become a key part of our team.

This is more than a reception role. You'll be the welcoming face and voice of MindFlare, helping create a positive experience for our clients while supporting the smooth day-to-day operation of our busy practice.

What You'll Be Doing

As our Senior Medical Receptionist, you'll be responsible for:

Reception & Client Support

Greeting clients and families with warmth and professionalism.
Managing incoming and outgoing phone calls.
Responding to emails and client enquiries.
Scheduling appointments and managing clinician diaries.
Following up tentative bookings and ensuring clients are supported through the booking process.
Maintaining accurate client records within our practice management system (Halaxy).
Assisting with invoicing and following up outstanding accounts when required.
Opening and closing the practice.
General administration, data entry, scanning, and document management.

Senior Reception Responsibilities

Coordinating assessment bookings and preparing client quotes.
Tracking assessment report due dates and ensuring deadlines are met.
Supporting the day-to-day organisation of both clinic locations.
Supporting and mentoring the Medical Receptionist.
Training and supporting new reception staff.
Working closely with the Executive Officer and Director on practice operations and projects.

What We're Looking For

Essential

✔ Previous Reception and/or Administration experience (applications without this experience will not be considered)

✔ Exceptional phone manner and confidence speaking with clients

✔ Strong organisational and time-management skills

✔ Ability to multitask and prioritise in a busy environment

✔ Professional communication and customer service skills

✔ High attention to detail

✔ Ability to work independently while also being a supportive team member

Highly Desirable

⭐ Previous Medical Reception experience

⭐ Knowledge of Medicare and/or NDIS funding

⭐ Experience using Halaxy or similar practice management software

⭐ Previous experience training, mentoring, or managing staff

⭐ Experience working within allied health, healthcare, or disability services

About You

You are:

Friendly, approachable, and genuinely enjoy helping people.
Confident and comfortable making phone calls and following up clients.
Proactive and able to take initiative.
Calm under pressure and able to juggle competing priorities.
A positive team player who enjoys contributing to a supportive workplace culture.

Why Join MindFlare?

At MindFlare, we're passionate about supporting our clients, our community, and each other. You'll join a welcoming and supportive team where your contribution genuinely matters and where no two days are the same.

Position Details

Location: Glenmore Park (some travel to our Oran Park office may be required)

Employment Type: Full-Time (38 hours per week) Monday – Friday, occasional Saturday may be required/offered with notice.

Salary: Competitive salary based on experience.

If you're an experienced administrator or medical receptionist looking for a role where you can make a real difference while being part of a positive and supportive team, we'd love to hear from you.

Apply now and become part of the MindFlare Team.

Pay: $60,000.00 – $75,000.00 per year

Experience:

Administration or Reception: 2 years (Required)
NDIS Administration: 1 year (Preferred)
Medicare Administration: 1 year (Preferred)
Mentoring Administration Staff: 1 year (Preferred)

Work Location: In person

Quick Apply

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