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Medical Receptionist

Townsville Aboriginal & Islander Health Service -
Ingham QLD

Apply Now

Job Details

3 hours ago

Qualifications

Customer service
Communication skills

Full Job Description

Your Contribution

The Medical Receptionist is responsible for acting as the first point of contact for all patients/visitors presenting to TAIHS clinical services. The Medical Receptionist is required to greet patients/visitors on arrival, coordinate patient appointments, maintain patient admission records and perform other tasks relevant to ensuring the effective and efficient functioning of main reception. This role is critical in ensuring a high standard of customer service is provided to all patients and visitors to TAIHS clinics.

Duties & Responsibilities

Your key duties and responsibilities will include but are not limited to:

Undertake open and close procedures of the main reception area

Greet and welcome patients/visitors presenting to the clinic

Ensure a high standard of care and confidentiality is provided to patients, doctors, and workforce

Ensure the provision of excellent communication and customer service skills to patients and employees

Assist patients with enquires and appointments when they arrive at the clinic in person

Answer phones and incoming enquiries in a timely manner remaining confidential with information at all times

Book and confirm patient/transport appointments

Undertake general administrative duties to support the effective operations of the clinic

Ensure a friendly and courteous disposition with all communication

Ensure the accuracy of messages taken and appropriate announcement of callers to call recipients

Ensure competence in two-way radio operation

Ensure all client documentation is scanned accurately and in a timely manner

Ensure vehicle maintenance and servicing are maintained in consultation with Assets, Facilities and Infrastructure Lead

Ensure patient appointments including bookings, confirming, cancellation, rescheduling as required is actioned

Provide administrative support for Health Professionals, i.e., filing, scanning, and photocopying

To Apply:

Please read the current Position Description here.

You must submit the below documentation.

CV/Resume
One page cover letter detailing how you will achieve success in the position

Applications Close: 5pm – 30 June

Email: [email protected] for more information

Apply Now

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