In-Demand Administration | data entry | receptionists Jobs

Medical Records Access Officer
Epworth —Richmond VIC
- Full-time
- Microsoft Outlook
- Customer service
- Microsoft Office
- Relocation assistance
Quick Apply
Medical Receptionist
Albury Wodonga Aboriginal Health Service —Wodonga VIC
- $27 - $28 an hour
- Part-time
- Customer service
- Administrative experience
- Computer skills
- Employee assistance program
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Medical Receptionist
Wyperfeld Medical Clinic —Taylors Lakes VIC
- $28 - $36 an hour
- Medical office experience
- Senior Secondary Certificate of Education
- Clinic
Quick Apply
Administrator and Receptionist (Law firm)
Aran Legal Pty Ltd —Parramatta NSW
- From $650 a week
- Full-time
- CRM software
- Microsoft Office
- Administrative experience
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Administration Assistant | Mental Health, Drug & Alcohol Services
Barwon Health —Geelong VIC
- Part-time
- Customer service
- Administrative experience
- Organisational skills
- Employee assistance program
3d
Medical Imaging Administration Officer
Macquarie University Hospital —Macquarie University NSW
- From $68,168 a year
- Full-time
- Customer service
- Administrative experience
- University
- On-the-job training
Practice Receptionist - North Gosford
PRP Diagnostic Imaging —Gosford NSW
- Full-time
- Customer service
- Microsoft Office
- Gym membership
3d
Medical Receptionist
Icon Group —Brisbane QLD
- Full-time
- Microsoft Word
- Microsoft Excel
- Medical terminology
Experienced Medical Receptionist - BULIMBA
Oxford Street Medical Centre Bulimba —Bulimba QLD
- $25 - $40 an hour
- Part-time
- Administrative experience
- Data entry
- Front desk
Quick Apply
Receptionist / Graphic Designer (Start Immediate)
Skytech Digital —Canterbury NSW
- $25.00 - $25.01 an hour
- 8 hour shift
- Administrative experience
- Organisational skills
- Front desk
Quick Apply
Sales Administrator / Receptionist
CEA —Darra QLD
- Full-time
- Organisational skills
- Computer skills
- Communication skills
- Employee assistance program
- Employee discount
3d
Practice Receptionist - Blacktown
PRP Diagnostic Imaging —Blacktown NSW
- Full-time
- Customer service
- Microsoft Office
- Gym membership
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Junior Medical Receptionist - BULIMBA
Oxford Street Medical Centre Bulimba —Bulimba QLD
- $25 - $40 an hour
- Monday to Friday
- Spanish
- Administrative experience
- Data entry
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Senior Medical Receptionist | Psychology Practice
MindFlare PTY LTD —Glenmore Park NSW
- $60,000 - $75,000 a year
- Full-time
- Management
- Customer service
- Administrative experience
Quick Apply
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Ward Clerk
Wyvern Private Hospital —Terrey Hills NSW
- Management
- Customer service
- Microsoft Office
Senior Receptionist - Toowong
Qscan Group —Brisbane QLD
- Full-time
- Customer service
- Administrative experience
- Clinic
- Parental leave
- Employee assistance program
9d
Receptionist/Administration
Alfred Health —Australia
- 8 hour shift
- Hospital experience
- Health insurance
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Spa Coordinator CASUAL
KETURAH —Australia
- Microsoft Word
- Microsoft Excel

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Medical Records Access Officer

Epworth -
Richmond VIC

Quick Apply

Job Details

Full-time

Benefits

Relocation assistance

Qualifications

Microsoft Outlook
Customer service
Microsoft Office
Administrative experience
Organisational skills
Working with Children Check
Medical terminology
Communication skills
Time management

Full Job Description

Company Description

Epworth HealthCare is Victoria’s largest not-for-profit private health care group, renowned for excellence in diagnosis, treatment, care and rehabilitation. Epworth is an innovator in Australia’s health system, embracing the latest in evidence-based medicine to pioneer treatments and services for our patients.

Our values and purpose define Epworth's approach and delivery. We pride ourselves on communicating and delivering them in a real and meaningful way. Every Patient Matters.

Job Description

The Health Information Services (HIS) department is seeking a highly motivated and excellent communicator to join our Medical Record Access Team on a permanent full-time basis, working our operational business hours from 8:00am to 4:06pm, Monday through to Friday, located at our Richmond campus.

Please note, you will be required to work onsite in this position, there is no capability to support working from home in this role.

As a Medical Record Access Officer, you will be the first point of contact for anyone wishing to seek access to Epworth HealthCare patient medical records, responding to telephone calls and emails received on a daily basis from various stakeholders including patients, family members, law firms, police, courts, insurers, WorkCover and other third parties. You will provide information to individuals regarding the process involved for seeking access and the fees, and assist them with any questions they have.

You will assess every request that is received by us, and diligently check that the appropriate authority has been provided before seeing each application through the different stages, including generating invoices, receipting payments, preparing letters, photocopying paper-based patient records, exporting digital records, collating, releasing and finalising each request. All requests must be managed in accordance with the Health Records Act 2001, and the Privacy Act 1988 and released within the legislated timeframes. During periods of low activity, you may be required to assist with other responsibilities including scanning of patient records, reception duties, or on ward rounds to collect patient records of discharged patients.

Responsibilities:

Handling of all telephone queries from staff, patients and family members, and any third-party organisations (including Workcover, TAC, Law firms, insurers, courts and other organisations) in relation to health information access.
Responding to all queries received via telephone and email in a professional and courteous manner, providing requestors with information regarding the process and fees.
Diligently assessing all requests received to ensure that appropriate authority is provided.
Undertaking all administrative tasks associated with Medical Record Access including registering requests, invoicing, payment processing, photocopying, exporting, collating and releasing information.
Thoroughly assessing requests and identifying and extracting information that is relevant to the request.
Accurate and timely entry of data and relevant record keeping of all received requests in accordance with policies and procedures.
Scanning of digital patient medical records and managing duplicate UR numbers.
Assisting with department Receptionist duties and on Ward Rounds to collect patient records when required.

Position Description Inherent Requirements

Qualifications

To be successful in this role, you will have:

Excellent customer service skills with a focus on meeting the needs of internal and external stakeholders.
Excellent time management and organisational skills in order to effectively coordinate the various processes and steps involved in the process
Excellent organisational skills with a proven ability to prioritise workload effectively and meet deadlines
Effective written and verbal communication skills with a professional telephone manner,
An ability to clearly and coherently convey relevant information to all stakeholders, both internal and external to Epworth
Intermediate working knowledge of the Microsoft Outlook Suite (primarily Microsoft Outlook, and Microsoft Office)
A solid work ethic, and an ability to work autonomously within a team in order to ensure all work is completed in a timely manner
Proven high attention to detail and diligence to ensure correct patient information is released at all times
Flexibility in a changing work environment with an openness to changing processes and procedures

Desirable:

Previous experience in a similar role (desirable) \
Previous experience with a Patient Administration System (iPM, WebPAS, TrakCare) and a Scanned Medical Record (BOSSnet or CPF)
Medical Terminology proficiency

Additional Information

At Epworth, it’s a community. It’s the sense of belonging and being part of an organisation that puts the patient in the centre of all that is done. In addition to this, you will have access to:

Epworth’s enhanced Not for Profit status (and not available in the public sector) provides the opportunity for employees to salary package up to $15,900 pre-tax annually, leading to greater take home pay
The largest educational scholarship program of its kind in Australia
Ability to purchase up to four additional weeks of leave
Reduced cost of health services for you and your family at Epworth
Relocation assistance is available for approved candidates

At Epworth, we care.

We care about our patients and we care about our people. We care about keeping everyone safe. We care about valuing and empowering our people, and growing careers. And we care about giving our people support and flexibility to thrive, and contribute to our communities.

Enquire / Apply

Sound interesting? To apply, click the I'm Interested button and attach your CV and cover letter.

For more information, refer to the attached position description or contact Epworth Talent on (03) 9426 0606.

As a child safe organisation, all successful applicants are required to satisfactorily clear a National Police Check (conducted by Epworth) and hold a valid employee Working with Children Check (provided by you).

At Epworth, we believe inclusion and diversity are essential to our culture and values. We focus on fairness and opportunity for all – across race, ability, ethnicity, gender, age, sexuality, cultures and beliefs – that reflect the communities we work in. At Epworth, we care.

It is a condition of employment with Epworth HealthCare, subject to reasonable exemptions, that you have had an annual Influenza vaccination, where this is required under Epworth policy.

As a child safe organisation, all successful applicants are required to satisfactorily clear a National Police Check (conducted by Epworth) and may be required to hold a valid employee Working with Children Check (provided by you).

Quick Apply

Refine Your Search

administration | data entry | receptionists jobs

Medical Records Access Officer

Medical Receptionist

Medical Receptionist

Administrator and Receptionist (Law firm)

Administration Assistant | Mental Health, Drug & Alcohol Services

Medical Imaging Administration Officer

Practice Receptionist - North Gosford

Medical Receptionist

Experienced Medical Receptionist - BULIMBA

Receptionist / Graphic Designer (Start Immediate)

Sales Administrator / Receptionist

Practice Receptionist - Blacktown

Junior Medical Receptionist - BULIMBA

Senior Medical Receptionist | Psychology Practice

Ward Clerk

Senior Receptionist - Toowong

Receptionist/Administration

Spa Coordinator CASUAL

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