In-Demand Engineering lead (ai, analytics & platform) Jobs in Parramatta, Nsw

Head of CCaaS Customer Success
Concentrix —Sydney NSW
- Full-time
- Salesforce
- AI
- Leadership
Senior Engineer - DevOps
NSW Health —Chatswood NSW
- $147,653 - $175,917 a year
- Full-time
- Hybrid work
- Scripting
- AI
- Negotiation
- Annual leave
1d
Advisory AI Data Specialist
Dell Technologies —Chatswood NSW
- Full-time
- Remote
- Computer Science
- Bachelor's degree
- AI
2d
Senior Software Engineer
Domain Group —Pyrmont NSW
- Contract
- DevOps
- AWS
- APIs
2d
Senior Engineer (Core Web)
Domain Group —Pyrmont NSW
- On call
- Vital signs
- AWS
- Agile
2d
Azure Cloud Architect Manager
Avanade —Sydney NSW
- Azure
- DevOps
- AI
2d
Head of Group Treasury Reporting Data & Platforms
Macquarie Group Limited —Sydney NSW
- Full-time
- Hybrid work
- AI
- Analytics
- Annual leave
- Work from home
3d
Principal Engineer - DevOps
NSW Health —St Leonards NSW
- $173,345 - $193,906 a year
- Full-time
- Hybrid work
- Azure
- DevOps
- AWS
- Annual leave
3d
Director, Lakebase Sales Specialists
Databricks —Sydney NSW
- Sales
- APIs
- AI
4d
Principal Software Engineer
Commonwealth Bank —Sydney NSW
- Full-time
- Azure
- Systems design
- AWS
5d
Fintech Sr. Consultant , Front and Middle office integration (Investment Book of Records), AVP
State Street —Sydney NSW
- Full-time
- Management
- Computer Science
- SQL
6d
Global Planning Analyst
Sea To Summit Pty Ltd —Sydney NSW
- $100,000 - $112,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Data analysis skills
- SQL
- Employee discount
Quick Apply
7d
Director, XL Support Systems
Anduril Industries —Sydney NSW
- Full-time
- Engineering
- Maintenance
- Bachelor's degree
Quick Apply
9d
Intelligent Automation Architect
Datacom —Sydney NSW
- Full-time
- Hybrid work
- Management
- Scripting
- AI
Quick Apply
11d
Senior Data Engineer - Hybrid
Humanforce —Sydney NSW
- Full-time
- Hybrid work
- SQL
- AWS
- AI
- Parental leave
- Employee assistance program
11d
Senior Data Engineer
Infosys —Sydney NSW
- $108,571 - $119,893 a year
- Microsoft Powerpoint
- Microsoft Word
- Computer science
- Health insurance
- Parental leave
12d
Head of Risk
NEXT Ventures —Sydney NSW
- Full-time
- Hybrid work
- Bachelor's degree
- AI
Quick Apply
Customer Success Manager - Sydney, Australia m/f/d
AB Tasty —Sydney NSW
- Full-time
- Hybrid work
- Management
Quick Apply
Senior Consultant
Infosys —Sydney NSW
- $108,571 - $119,893 a year
- Microsoft Powerpoint
- Microsoft Word
- Computer science
- Health insurance
- Parental leave
Senior Engineer (Core Web)
CoStar Group —Sydney NSW
- Full-time
- Vital signs
- AWS
- Agile

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engineering lead (ai, analytics & platform) jobs near parramatta, nsw

Head of CCaaS Customer Success

Concentrix -
Sydney NSW

Apply Now

Job Details

Full-time

Qualifications

Salesforce
AI
Leadership

Full Job Description

At Concentrix Catalyst, we’re looking for a strategic, commercially minded Head of CCaaS Customer Success to own the full customer value journey for our Contact Centre as a Service (CCaaS) platform, from first engagement through to long-term retention and expansion.

This is a senior leadership role at the intersection of technology, customer experience and commercial growth. You’ll lead across pre-sales, onboarding, adoption and renewal, ensuring our enterprise and mid-market customers don’t just implement our platform, they realise measurable, lasting value from it.

You’ll partner closely with Sales from the earliest stages, shaping outcome-led solutions and acting as a trusted advisor throughout the sales process. From there, you’ll define how we deliver customer success at scale, building the frameworks, team and discipline needed to drive adoption, value realisation and long-term growth.

In this role, you will:

Lead customer engagement end-to-end, from discovery and solution design through to adoption, retention and expansion
Own the CCaaS solution narrative across pre-sales cycles, including demos, RFPs and proof-of-concepts
Build compelling ROI and TCO cases that connect platform capability to real business outcomes
Establish structured success plans aligned to key metrics such as CSAT, AHT, utilisation and contact deflection
Develop scalable playbooks for onboarding, QBRs, adoption and risk management
Build and lead a high-performing team across Solutions Engineering, Customer Success and Onboarding
Partner with Sales and Managed Services to identify and drive expansion opportunities
Lead executive-level customer conversations, articulating value and securing long-term commitments

You’ll also act as the authority on how customers get the most from the platform, combining deep technical knowledge with real world contact centre experience. You’ll define optimisation frameworks, guide best-practice adoption and ensure customers are leveraging capabilities like omnichannel routing, AI-powered virtual agents, analytics and workforce optimisation to maximum effect.

At the same time, you’ll stay close to emerging trends, particularly in AI-driven customer experience, ensuring both your team and your customers are always one step ahead.

We’re looking for someone who brings:

8+ years’ experience in Customer Success, Account Management, or Professional Services
Proven leadership experience building and scaling high-performing teams
Deep expertise in CCaaS platforms and contact centre operations
Strong commercial acumen, with ownership of renewal and growth targets
Confidence engaging C-suite stakeholders and leading executive conversations
The ability to translate complex technical capabilities into clear business value
A collaborative, low-ego leadership style that builds trust across functions

Experience with AI-powered contact centre capabilities, workforce management, customer success platforms (such as Gainsight or Salesforce) and relevant compliance frameworks will be highly regarded.

This is an opportunity to define what great customer success looks like in a rapidly evolving CCaaS and AI landscape, and to build a function that directly drives customer outcomes, product innovation and commercial growth.

If you’re ready to lead from the front and shape the future of customer experience, we’d love to hear from you.

Apply Now

Refine Your Search

engineering lead (ai, analytics & platform) jobs in parramatta, nsw

Head of CCaaS Customer Success

Senior Engineer - DevOps

Advisory AI Data Specialist

Senior Software Engineer

Senior Engineer (Core Web)

Azure Cloud Architect Manager

Head of Group Treasury Reporting Data & Platforms

Principal Engineer - DevOps

Director, Lakebase Sales Specialists

Principal Software Engineer

Fintech Sr. Consultant , Front and Middle office integration (Investment Book of Records), AVP

Global Planning Analyst

Director, XL Support Systems

Intelligent Automation Architect

Senior Data Engineer - Hybrid

Senior Data Engineer

Head of Risk

Customer Success Manager - Sydney, Australia m/f/d

Senior Consultant

Senior Engineer (Core Web)

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At Concentrix Catalyst, we’re looking for a strategic, commercially minded Head of CCaaS Customer Success to own the full customer value journey for our Contact Centre as a Service (CCaaS) platform, from first engagement through to long-term retention and expansion.

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