In-Demand Data engineering lead (ai, analytics & platform) Jobs in Parramatta, Nsw

Strategic Customer Success Manager
Dolby —Sydney NSW
- Management
- APIs
- AI
8d
Business Analyst (CRM)
hipages Group —Sydney NSW
- Hybrid work
- CRM software
- Salesforce
- SQL
Quick Apply
9d
Director of Product Design - Business Accounts
Airwallex —Sydney NSW
- Full-time
- Computer Science
- Salesforce
- Research
Global Planning Analyst
Sea To Summit Pty Ltd —Sydney NSW
- $100,000 - $112,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Data analysis skills
- SQL
- Employee discount
Quick Apply
3d
Account Executive
Siteimprove —Sydney NSW
- Full-time
- Hybrid work
- Sales
- Salesforce
- AI
Quick Apply
(Associate) Director, Account Management
Airwallex —Sydney NSW
- Full-time
- CRM software
- Sales
- Salesforce
Salesforce CRM Leader
Infosys Singapore & Australia —Sydney NSW
- Full-time
- Hybrid work
- CRM software
- Management
- Sales
Quick Apply
Intelligent Automation Architect
Datacom —Sydney NSW
- Full-time
- Hybrid work
- Management
- Scripting
- AI
Quick Apply
7d
New Business Manager
Intelligen Group —Sydney NSW
- $160,000 - $185,000 a year
- Full-time
- Hybrid work
- Business development
- AI
- Leadership
- Work from home
- Free food
Quick Apply
Migrations Solutions Architect, Sales
Snowflake —Sydney NSW
- Hybrid work
- Azure
- Computer Science
- Engineering
Principal Software Engineer
Commonwealth Bank —Sydney NSW
- Full-time
- Azure
- Systems design
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1d
Client Account Executive
Elite Technology —Sydney NSW
- Hybrid work
- CRM software
- Salesforce
- Bachelor's degree
- Health insurance
- Dental insurance
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Director, Lakebase Sales Specialists
Databricks —Sydney NSW
- Sales
- APIs
- AI
2h

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Strategic Customer Success Manager

Dolby -
Sydney NSW

Apply Now

Job Details

8 days ago

Qualifications

Management
APIs
Business planning
SaaS
AI
Analytics

Full Job Description

Job description

Company and benefits

Social Impact & Sustainability

Job ID

41516

About Us:
We’re a leading company in video streaming, dedicated to providing exceptional solutions to enhance audio, video, and real-time communication experiences, empowering our clients to engage their audiences in meaningful ways. From the leading industry player to innovative advertising solutions, our mission is to create immersive, video experiences that invite everyone to engage and interact. As we grow, we are seeking a Strategic Customer Success Manager to be the bridge between our technology and our customers, ensuring they maximize the value of our products.

Job Overview:

As a Strategic Customer Success Manager, you will play a critical role in building and nurturing strong, long-term relationships with our strategic customers. You are responsible for ensuring our video products drive measurable business outcomes and long-term growth for our customers.

In this role, you will lead the overarching account strategy, focusing on high-level partnership, retention, and expansion. You will work alongside a Technical Account Manager (TAM); while the TAM ensures the technical integrity and operational success of the platform, you will focus on the customer’s business objectives, ensuring our technology translates into their competitive advantage.

Key Responsibilities:

Customer Relationship Management: Build and maintain strong relationships with customers, understanding their business needs, goals, and requirements to proactively deliver value.
Success Planning: Develop and execute strategic "Success Plans" that align our video technology with the customer’s business KPIs (e.g., churn reduction, viewer engagement, ad revenue).
Executive Presence: Conduct high-level Quarterly Business Reviews (QBRs) focusing on data, ROI, and future roadmaps.
TAM Partnership & Orchestration: Act as the primary business counterpart to the Technical Account Manager (TAM). You will lead regular account health synchronizations to align the customer's business roadmap with the TAM’s technical stability plan, ensuring that technical milestones (like ad integrations or platform migrations) are directly contributing to the client’s overarching business KPIs.
Strategic Renewal Leadership: Lead the end-to-end renewal strategy by articulating the realized value and ROI delivered throughout the contract term.
Adoption & Enablement: Ensure the customer is utilizing the full breadth of the platform, not just the basic features.
Feedback Loop & Customer Advocacy: Serve as the voice of the customer. Synthesize customer business needs into actionable insights for the Product team to influence the long-term roadmap.
AI-Driven Insights: Leverage agentic AI tools to automate data collection and health-score monitoring, allowing you to focus on high-level strategic intervention and "Human-in-the-loop" decision-making.
AI Workflow Optimization: Partner with our Product/Ops teams to refine AI agents that handle repetitive manual tasks (like meeting summaries, usage reporting, and basic documentation), freeing up your time for deeper customer strategy.

Required Skills:

Consultative Approach: Ability to understand a customer’s business model (Media, Sports Broadcast, Enterprise) and map tech to revenue.
Customer Focus: Passionate about supporting customers and making them successful.
Relationship Management: Experience navigating complex organizations and managing stakeholders from Product Managers to Leadership Stakeholders.
Proactivity and Initiative: Self-motivated with a proactive approach to anticipating customer needs and identifying areas for improvement.
Video Industry Literacy: Understands the market of video (trends, monetization) without necessarily needing to debug a manifest file.
AI-Augmented Productivity: A mindset focused on using AI to enhance personal impact. You are comfortable leveraging AI tools to synthesize large datasets, draft initial executive summaries, and automate routine administrative workflows, allowing you to spend more time on high-level strategy.

Preferred Qualifications:

Data Storytelling: Skilled at using analytics to prove value.
AI Prompt Engineering & Logic: Ability to guide and "direct" AI agents to retrieve specific business insights from our customer data platforms
Experience with streaming technologies (e.g., HLS, DASH), video player configurations, and APIs.
Business of AdTech: Ability to speak with customers about ad-revenue KPIs, such as CPM optimization, fill rates, and ad-delivery success as part of a broader business success plan.
Previous experience in a SaaS, media, or video technology company.
Existing connections in the industry.

Apply Now

Refine Your Search

data engineering lead (ai, analytics & platform) jobs in parramatta, nsw

Strategic Customer Success Manager

Business Analyst (CRM)

Director of Product Design - Business Accounts

Global Planning Analyst

Account Executive

(Associate) Director, Account Management

Salesforce CRM Leader

Intelligent Automation Architect

New Business Manager

Migrations Solutions Architect, Sales

Principal Software Engineer

Client Account Executive

Director, Lakebase Sales Specialists

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