In-Demand senior technical analyst Jobs in melbourne, vic

IT Service Desk Team Lead
FYFE —Melbourne VIC
- Paid training
- Parental leave
2d
Endpoint Security Lead
Accenture —Melbourne VIC
- Full-time
- Management
- On-the-job training
- Parental leave
Talent with technology enriches humanity
Fabric Group Holdings —Melbourne VIC
- AI
PKI Senior Developer (Jellyfish)
Accenture —Melbourne VIC
- Full-time
- On-the-job training
- Parental leave
Identity Senior Developer (SailPoint IdentityIQ)
Accenture —Melbourne VIC
- Full-time
- APIs
- On-the-job training
- Parental leave
Senior/Staff Data Engineer
Gridsight —Collingwood VIC
- Full-time
- Azure
- AWS
- AI
Quick Apply
Senior Databricks Developer
AI Talent —Melbourne VIC
- $70,000 - $120,000 a year
- Full-time
- Hybrid work
- Azure
- SQL
- Communication skills
- Work from home
Quick Apply
PAM Senior Developer (Delinea)
Accenture —Melbourne VIC
- Full-time
- Management
- APIs
- On-the-job training
- Parental leave
Senior Java Developer
Virtusa Consulting & Services Pty Ltd —Melbourne VIC
- $100,000 - $140,000 a year
- AWS
- APIs
- In-person
Quick Apply
Senior Infrastructure & Cloud Engineer
Johns Lyng Group —Melbourne VIC
- Urgently hiring
- Azure
- Office
- SQL
7d
Senior CSOC Analyst (Japanese & English speaking)
Fastly —Melbourne VIC
- Every weekend
- Software troubleshooting
- English
Quick Apply
Senior AI Engineer
Karbon —Melbourne VIC
- Azure
- Doctoral degree
- Computer Science
- Annual leave
- Parental leave
Quick Apply
6d
Senior Manager - Salesforce Industry Solutions
NCS Australia —Melbourne VIC
- Full-time
- Hybrid work
- Sales
- Salesforce
- Parental leave
Quick Apply
Contract - Senior Consultant - Business Analyst (AI & Data)
Datacom —Melbourne VIC
- Contract
- Hybrid work
- Azure
- Master's degree
- AWS
Quick Apply
Senior Engineer - Software
Origin Energy —Melbourne VIC
- Contract
- Azure
- Master's degree
- SQL
20h
Senior Data Engineer – Data & AI Practice
Versent —Melbourne VIC
- Full-time
- SQL
- In-person
- AI
14d
Senior Data Scientist
Bapcor —Mount Waverley VIC
- Full-time
- Bachelor's degree
- Recruiting
- AI
- Parental leave
Quick Apply
Senior Salesforce Developer
Monks —Melbourne VIC
- Azure
- Computer Science
- Sales
Quick Apply
Senior Data Architect (AWS) | AI & Data
Deloitte —Melbourne VIC
- Salesforce
- SQL
- AWS
- Parental leave
5d
Specialist Manager - Dayforce
Deloitte —Melbourne VIC
- Management
- Communication skills
- Time management
- Parental leave

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IT Service Desk Team Lead

FYFE -
Melbourne VIC

Apply Now

Job Details

2 days ago

Benefits

Employee rewards program
Paid training
Complimentary flu shots
Parental leave
Employee assistance program

Qualifications

ITIL Foundation
ITIL Certification
Technical support

Full Job Description

Fyfe is an Australian professional project services firm delivering value through integrated engineering, environment, planning and survey. We employ the best people to deliver high value projects that build our client prosperity in the defence, energy, resources, property and infrastructure sectors.

The Opportunity

Fyfe is entering a significant growth phase, and as part of this expansion we are growing our IT Service Desk team to better support our people across the organisation.

We are seeking a hands-on IT Service Desk Team Leader to join our Melbourne office. In this role, you will be responsible for providing support and ensuring consistent service delivery, improving team performance visibility, and driving the ongoing uplift of capability, quality, and customer experience within the service desk.

Responsibilities

Act as the escalation point for complex, high-priority, or unresolved incidents and service requests from the service desk team
Resolve or coordinate resolution of technical issues that sit beyond analyst capability
Maintain strong working and support knowledge of the IT environment, tools, and services to provide effective guidance and decision-making support
Monitor and manage the service desk queue in real time, ensuring fair workload distribution and timely response to tickets
Triage incoming requests, ensuring accurate categorisation, prioritisation, and SLA assignment
Review and quality-check ticket resolutions to ensure accuracy, completeness, and implement appropriate documentation and time management standards
Provide ongoing coaching, mentoring, and technical guidance to analysts to support capability development and continuous improvement
Produce and present performance insights and reporting to stakeholders, using data to drive service improvements

Requirements

3–5+ years' experience in IT service desk or technical support roles, including at least 1 year in a senior or team lead capacity
ITIL Foundation certification (or equivalent) highly regarded
Tertiary qualification in IT or equivalent practical experience
Strong technical knowledge across end-user computing environments including Windows, Microsoft 365, Active Directory, and networking fundamentals
Experience using, configuring and optmising ITSM platforms (Zoho preferred), including queue management and reporting
Ability to produce clear, data-driven reports and communicate insights to stakeholders
Strong coaching and interpersonal skills with the ability to influence peers without formal authority
Excellent problem-solving skills with the ability to manage competing priorities in a fast-paced environment

Why Join Fyfe

Career growth & development: paid training, study support, mentoring, and professional memberships
Culture & connection: team events, celebrations, and recognition programs
Health & wellbeing: wellbeing allowance, Bupa discounts, EAP support, flu shots, and skin checks
Flexible leave & life balance: purchase extra leave and generous parental leave
Employee referral rewards up to $5,000

How to Apply

If you're ready to take the next step in your career and make a meaningful impact in the energy sector, click Apply to submit your application.

Please note, agency applications will not be accepted. Only shortlisted candidates will be contacted.

Application deadline 22nd June 2026

Apply Now

Refine Your Search

senior technical analyst jobs in melbourne, vic

IT Service Desk Team Lead

Endpoint Security Lead

Talent with technology enriches humanity

PKI Senior Developer (Jellyfish)

Identity Senior Developer (SailPoint IdentityIQ)

Senior/Staff Data Engineer

Senior Databricks Developer

PAM Senior Developer (Delinea)

Senior Java Developer

Senior Infrastructure & Cloud Engineer

Senior CSOC Analyst (Japanese & English speaking)

Senior AI Engineer

Senior Manager - Salesforce Industry Solutions

Contract - Senior Consultant - Business Analyst (AI & Data)

Senior Engineer - Software

Senior Data Engineer – Data & AI Practice

Senior Data Scientist

Senior Salesforce Developer

Senior Data Architect (AWS) | AI & Data

Specialist Manager - Dayforce

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