In-Demand Administration no experience Jobs in Perth Wa

Customer Support Team Lead
RPMGlobal —Perth WA
- Full-time
- Remote
- Management
- Computer Science
- Software troubleshooting
Quick Apply
2d
Customer Support Team Lead
RPMGlobal Holdings Limited —Perth WA
- Full-time
- Remote
- Management
- Computer Science
- Software troubleshooting
2d
Research Officer
The Kids Research Institute Australia —Nedlands WA
- Full-time
- Research
- Administrative experience
- Working with children
- Health insurance
- Employee discount
4d
Fundraising Officer (Data & Insights)
EverAbility Group —Victoria Park WA
- $76,273 - $81,782 a year
- Full-time
- Research
- Microsoft Office
- Administrative experience
- Employee assistance program
Quick Apply
5d
Retail Planogram Merchandiser - Fremantle - WA
CROSSMARK Australia —Fremantle WA
- $32.79 an hour
- Urgently hiring
- Merchandising
- No experience needed
- Paid training
Quick Apply
1d
Retail Store Manager - Forrest Chase, WA
Sussan —Perth WA
- Weekend availability
- Management
- Recruiting
- Communication skills
6d
Parts and Service Administrator
Truck Centre WA —Spearwood WA
- Contract
- Administrative experience
- Communication skills
- Employee assistance program
Quick Apply
6d
Resourcing Partner
Rogers Resourcing —Wangara WA
- Weekend availability
- Microsoft Excel
- Microsoft Outlook
- Administrative experience
Quick Apply
Lvl 2 Systems Engineer
Troppus IT & Management —Kewdale WA
- Urgently hiring
- Management
- Organisational skills
- Communication skills
Rural Sales Executive
Howden Group Holdings —Perth WA
- Full-time
- Hybrid work
- Sales
- Communication skills
- Negotiation
FIFO Labourer/Sampler - Aboriginal or Torres Strait Islander candidates only
Eastern Guruma Pty Ltd —Perth WA
- $41.50 an hour
- 12 hour shift
- Organisational skills
- Cleaning
- Construction
Quick Apply
Contracts Manager - Renewables
Aggreko —Perth WA
- Full-time
- Hybrid work
- Business
- Negotiation
- Paid training
- Tuition reimbursement
Training Manager
Thiess —Perth WA
- Full-time
- Management
- Administrative experience
- Leadership
- Health insurance
- Opportunities for advancement
6d
Field Service Representative
Metrea Management LLC —Perth WA
- Contract
- Schematics
- Master's degree
- Education
Quick Apply
Mechanical Engineer - Water
Stantec —Perth WA
- Part-time
- Engineering
- Bachelor's degree
- Organisational skills
- Work from home
- Employee assistance program
Legal Practice Support Manager, Prosecutions and Trials L6
Office of Public Prosecutions the Director —Perth WA
- $120,457 - $132,753 a year
- Full-time
- Management
- Analysis skills
- Supervising experience
- Wellness program
- Parental leave
14d
Enterprise Governance and Partnerships - Levels 5-6 - Talent Register
Department of Education —East Perth WA
- Full-time
- Remote
- AI
- Parental leave
Service Manager WA
Liebherr-Australia Pty. Ltd. —Perth WA
- Full-time
- Leadership
- Communication skills
- Negotiation
- Health insurance
- Parental leave
13d
Retail Store Manager - Ocean Keys, WA
Suzanne Grae —Perth WA
- Weekend availability
- Management
- Recruiting
- Communication skills
Registered Nurse / Enrolled Nurse
Auspoint Skin Cancer & Health Clinic —Como WA
- $36 - $40 an hour
- Administrative experience
- Clinic
- First Aid Certification
- Employee discount
Quick Apply
8d

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Customer Support Team Lead

RPMGlobal -
Perth WA

Quick Apply

Job Details

Full-time
2 days ago

Qualifications

ITIL Certification
Management
Computer Science
Software troubleshooting
Sales
Administrative experience
Bachelor's degree
Business Administration
Application support
Leadership
Communication skills
Information Technology

Full Job Description

About the Role

We are seeking a dynamic and experienced Customer Support Team Leader to join our team. As the Customer Support Team Lead, you will be responsible for leading a team of Customer Support Consultants, ensuring they deliver outstanding service to our clients. You will play a critical role in maintaining high levels of customer satisfaction, resolving technical issues, and providing strategic support to our valued customers.

This is a permanent full-time position in either our Perth CBD office or Brisbane CBD headquarters. This position is in-office; however, it allows for ad hoc working from home.

The Customer Support Team Lead will have experience in application support in the mining industry and a proven history of driving a high performing, customer-centric team culture. To achieve excellent customer outcomes, the Team Lead will be required to work directly with end users of these products and with various teams across our global business.

Candidates with prior experience in RPM’s software or mining software applications will be highly regarded.

Key Responsibilities

Lead, mentor, and manage a team of Customer Support Consultants, fostering a positive and productive work environment.

Oversee daily operations of the Customer Support team, including ticket management, performance management, and quality assurance.

Provide technical assistance and support for software applications, resolving customer issues efficiently and effectively.

Ensure team adherence to customer support policies, procedures, and best practices to enhance service delivery.

Monitor and analyse support metrics to identify trends and areas for improvement.

Collaborate with other departments, including Product Development, Consulting and Sales, to ensure a seamless customer experience.

Conduct regular training sessions to keep the team updated on product knowledge and customer service skills.

Handle escalated customer inquiries and complaints, ensuring timely and satisfactory resolution.

Prepare and present reports on team performance and customer feedback to senior management.

About You

Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field preferred.

3 years experience in customer support, with at least 1 year in a leadership role.

Strong technical knowledge of software applications and troubleshooting.

Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.

Proven ability to lead and motivate a team in a fast-paced environment.

Strong problem-solving skills and a customer-centric approach.
Ability to proactively takes ownership of tasks and drive them to successful completion
Familiarity with ticket management software.

ITIL certification and experience preferable.

Exposure to the mining industry would be highly regarded.
Strong command of the English language in both verbal and written form
Must have the legal right to work in Australia

About RPM

RPMGlobal is the mining industry’s leading enterprise technology and training provider and has been at the forefront of change and innovation in the mining industry for over 50 years.

We advance the mining industry towards a safer, more efficient, and more sustainable future through the delivery of innovative software solutions and deep domain mining expertise. Guided by our underlying principles of mining expertise, innovation, and sustainability, we strive to create safer and more efficient operations for our mining customers.

Our focus on providing advanced mining enterprise technology and training across the mining lifecycle enables us to guide customers through the industry's current and emerging challenges worldwide. This includes helping them meet the shift in social norms and consumer and investor ESG-related expectations.

Please, no agencies or recruiters.

Quick Apply

Refine Your Search

administration no experience jobs in perth wa

Customer Support Team Lead

Customer Support Team Lead

Research Officer

Fundraising Officer (Data & Insights)

Retail Planogram Merchandiser - Fremantle - WA

Retail Store Manager - Forrest Chase, WA

Parts and Service Administrator

Resourcing Partner

Lvl 2 Systems Engineer

Rural Sales Executive

FIFO Labourer/Sampler - Aboriginal or Torres Strait Islander candidates only

Contracts Manager - Renewables

Training Manager

Field Service Representative

Mechanical Engineer - Water

Legal Practice Support Manager, Prosecutions and Trials L6

Enterprise Governance and Partnerships - Levels 5-6 - Talent Register

Service Manager WA

Retail Store Manager - Ocean Keys, WA

Registered Nurse / Enrolled Nurse

I want to receive the latest job alert for administration no experience in perth wa

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