In-Demand Talent & development coordinator Jobs in Parramatta, Nsw

Intake Coordinator
Care Connect —Bella Vista NSW
- Full-time
- Customer service
- Microsoft Office
- Care plans
- Employee assistance program
18h
Finance Reporting Manager
DLL Group —Sydney NSW
- Full-time
- Microsoft Excel
- Analysis skills
- Wellness program
7d
Senior Project Engineer
Bayside City Council —Rockdale NSW
- $131,983.30 - $147,821.23 a year
- Full-time
- AutoCAD
- Management
- Administrative experience
- Parental leave
- Employee assistance program
23h
Site Pallet Coordinator
Metcash —Huntingwood NSW
- Full-time
- Microsoft Excel
- Management
- Microsoft Office
- Annual leave
- Parental leave
Frequent Flyer Points Advisors & Consultants
Firstclass.com.au —Sydney NSW
- Part-time
- Hybrid work
- Microsoft Excel
- Sales
- Customer service
- Opportunities for advancement
- Referral program
Assistant Project Officer (Course Coordination)
National Parks & Wildlife Service —Sydney Western Suburbs NSW
- Full-time
- Administrative experience
- Communication skills
- Annual leave
19h
Coordinator Asset Planning
Bayside City Council —Rockdale NSW
- $131,983.30 - $147,821.23 a year
- Full-time
- No degree
- Leadership
- Parental leave
- Employee assistance program
17h
Marketing coordinator
Light & Wonder —Silverwater NSW
- Full-time
- Sales
- Marketing
- Microsoft Office
- Parental leave
20h
Accommodation Coordinator - Foyer Central
Uniting NSW.ACT —Chippendale NSW
- Full-time
- Supervising experience
- Experience working with children
- Leadership
- Annual leave
18h
Broker Coordinator
iCare External —Sydney NSW
- Hybrid work
- Microsoft Powerpoint
- CRM software
- Microsoft Excel
- Employee assistance program
- Gym membership
1h
Broker Coordinator
icare —Sydney NSW
- Full-time
- Hybrid work
- Microsoft Powerpoint
- CRM software
- Microsoft Excel
- Employee assistance program
- Gym membership
1h
Cyber Defense Incident Responder
EY —Sydney NSW
- On call
- Azure
- Management
- Computer Science
- Parental leave
10h
Casual Coach - Mountain Biking (MTB)
Saint Ignatius' College Riverview —Lane Cove NSW
- CPR Certification
- First Aid Certification
- Leadership
Quick Apply
6h

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Intake Coordinator

Care Connect -
Bella Vista NSW

Apply Now

Job Details

Permanent | Full-time
18 hours ago

Benefits

Employee assistance program
Salary packaging
Insurance services

Qualifications

Customer service
Microsoft Office
Working with Children Check
Care plans
Communication skills
Time management

Full Job Description

Posted: 31/08/2026

Closing Date: 29/09/2026

Job Type: 1. Permanent - Full Time

Location: Bella Vista

Job Category: Care Operations

Job Description

We're seeking a customer-focused Intake Coordinator to join our Client Services team. This is an exciting opportunity for someone who enjoys helping people, building relationships and delivering exceptional service in a fast-paced environment.

As the first point of contact for clients, families, carers and referral partners, you'll play a vital role in connecting people with the information, services and support they need.

About the role

Reporting to the Manager, Intake & Referrals, you will be responsible for managing enquiries and referrals received via phone, email, web and referral portals. You will gather information, identify client needs, assess eligibility, coordinate referrals and schedule assessments, ensuring each person receives a positive and supportive experience from their very first interaction with Care Connect.

This role requires a warm, professional communicator who can build rapport quickly, manage multiple priorities and provide person-centred support to a diverse range of stakeholders.

Key responsibilities

Act as the first point of contact for clients, families, carers and referring agencies.
Respond to enquiries via phone, email, web and referral portals.
Gather client information and identify needs and preferences.
Conduct initial screening, eligibility checks and risk assessments.
Provide accurate information about Care Connect services and available options.
Coordinate internal and external referrals to ensure timely service access.
Schedule client assessments and Care Plan meetings.
Maintain accurate client records and database information.
Monitor waiting lists and support service delivery reporting.
Deliver against operational KPIs and service standards.
Build positive relationships with clients, stakeholders and referral partners.
Contribute to continuous improvement initiatives and quality outcomes.

Why join Care Connect?

Care Connect is one of Australia's leading not-for-profit home care specialists, supporting people to live happily at home for life. Since 1994, we've partnered with tens of thousands of Australians, delivering personalised supports that enable confidence, connection and purpose.

Our work is guided by our CARE values - Collaboration & Courage, Authenticity, Respect and Excellence - and a genuine commitment to putting clients first.

We offer:

A rewarding role where you can make a genuine difference in people's lives.
Flexible working arrangements within core business hours.
Competitive salary with NFP salary packaging benefits.
A supportive and collaborative team environment.
Ongoing professional development opportunities.
Employee Assistance Program.
Discounted health insurance and wellbeing benefits, including Fitness Passport.
The opportunity to build a meaningful career in the aged care and community services sector.

About you

You'll be a positive, resilient and customer-focused professional with excellent communication skills and a genuine passion for helping people. You thrive in a fast-paced environment, enjoy building relationships and can confidently manage competing priorities while delivering exceptional service.

Highly organised and solutions-focused, you're able to balance empathy with efficiency and are committed to achieving the best possible outcomes for clients.

To be successful, you will have:

Exceptional customer service and relationship-building skills.
Experience working in a high-volume phone-based customer service, intake, contact centre or service coordination environment.
Strong communication skills, both written and verbal.
Excellent organisational and time management skills.
The ability to manage competing priorities and meet deadlines.
Strong attention to detail and data accuracy.
Experience using Microsoft Office and client management systems.
The ability to communicate with warmth, empathy and professionalism.
Experience working with vulnerable clients or within aged care, health care, community services or human services will be highly regarded.

Qualifications

A qualification in Customer Service, Business Administration or a related field is desirable.
In the absence of formal qualifications, a minimum of 3 years' experience in a high-volume customer service or contact centre environment will be considered.

Employment requirements

Successful candidates will be required to provide:

Current Police Check
Working with Children Check
Evidence of the right to work in Australia

As part of our recruitment process, candidates will be required to complete psychometric assessments.

If you're passionate about helping people navigate aged care services and want to make a meaningful difference in your community, we'd love to hear from you.

Apply now and help us enable people to live happily at home for life.

To request a position description or a confidential discussion, please contact our Talent Acquisition team at [email protected].

We're reviewing applications on an ongoing basis and may appoint before the advert closes, so apply early to avoid missing out.

We understand the benefits that a diverse workforce brings to our diverse community of clients. Care Connect is an inclusive, Equal Opportunity employer. We encourage applications from all members of the community including First Nations peoples, people with culturally and linguistically diverse backgrounds, LGBTQIA+ people, mature-aged workers and people living with disability.

We will not consider unsolicited resumes from recruitment agencies - thank you.

Apply Now

Refine Your Search

talent & development coordinator jobs in parramatta, nsw

Intake Coordinator

Finance Reporting Manager

Senior Project Engineer

Site Pallet Coordinator

Frequent Flyer Points Advisors & Consultants

Assistant Project Officer (Course Coordination)

Coordinator Asset Planning

Marketing coordinator

Accommodation Coordinator - Foyer Central

Broker Coordinator

Broker Coordinator

Cyber Defense Incident Responder

Casual Coach - Mountain Biking (MTB)

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