In-Demand Systems / process analyst Jobs in Brisbane, Qld

Desktop Support Analyst (6-Month Fixed-Term Contract)
HUB24 —Brisbane QLD
- Full-time
- Hybrid work
- Management
- Analysis skills
- No degree
- Parental leave
IT Business Partner - Finance
Mercy Community Service —Nudgee QLD
- Up to $18,550 a year
- ERP systems
- Finance
- No degree
3d
Test Lead
Auto & General Holdings —Toowong QLD
- Management
- No degree
- Software development
- Work from home
- Parental leave
Quick Apply
Acurity Test and Business Analysts
IQ Group —Brisbane QLD
- Contract
- Hybrid work
- Administrative experience
- Communication skills
Security Analyst - Weekend Shift (Data Analyst)
Arkose Labs —Brisbane QLD
- Weekend availability
- Remote
- Scripting
- Leadership
- Communication skills
- Employee assistance program
Quick Apply
Digital Learning Analyst
Arup —Brisbane QLD
- Presentation skills
- Communication skills
- Profit sharing
- Parental leave
2d
ATS Service Desk Team Lead - APAC
Applied Medical —Geebung QLD
- Full-time
- Management
- Software troubleshooting
- Research
- Employee assistance program
Implementation Consultant - Enterprise
aXcelerate —Brisbane QLD
- Full-time
- Hybrid work
- Management
- Communication skills
- Employee assistance program
Quick Apply
Business Performance Analyst
UnitingCare —Brisbane QLD
- Full-time
- Microsoft Excel
- Analysis skills
- Budgeting
- Health insurance
- Parental leave
3d
SAP S/4HANA Senior Test Analyst
UST —Brisbane QLD
- Hybrid work
- Azure
- SQL
- Analysis skills
- Health insurance
Quick Apply
11d
Power Platforms Consultant
Seers digital —Brisbane QLD
- $140,000 - $165,000 a year
- Full-time
- Hybrid work
- Azure
- ERP systems
- SQL
Quick Apply
Executive Assistant, CEO & Leadership Team
Megaport —Brisbane QLD
- Full-time
- Hybrid work
- Organisational skills
- AI
- Communication skills
4d
Team Leader Trace Evidence
Queensland Government —Brisbane QLD
- Management
- Conflict management
- Leadership
Commercial Analyst, East
Freo Group Pty Ltd —Hendra QLD
- Full-time
- Microsoft Excel
- ERP systems
- Finance
- Work from home
- Employee discount
Quick Apply
13d
Senior Analyst (Energy/Techno-economics/Decarbonisation)
AECOM —Brisbane QLD
- Full-time
- Hybrid work
- Microsoft Excel
- Engineering
- Bachelor's degree
- Health insurance
- Parental leave
Oracle Enterprise Architect - Supply Chain & Manufacturing
Accenture —Brisbane QLD
- Full-time
- Engineering
- Analysis skills
- Bachelor's degree
- On-the-job training
Senior UX/UI Designer
Auto & General Holdings —Toowong QLD
- In-person
- AI
- Communication skills
- Parental leave
- Employee discount
Quick Apply
Product Owner - Enterprise Asset Management
Queensland Government —Brisbane QLD
- Temporary
5d
Casual Transcript Co-Ordinator
Epiq Systems, Inc. —Brisbane QLD
- Part-time
- Administrative experience
- Senior Secondary Certificate of Education
- No degree
Senior Commercial Analyst
Universal Store —Eagle Farm QLD
- Full-time
- Hybrid work
- Microsoft Excel
- ERP systems
- SQL
- Work from home
- Parental leave

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Desktop Support Analyst (6-Month Fixed-Term Contract)

HUB24 -
Brisbane QLD

Apply Now

Job Details

Full-time

Benefits

Parental leave

Qualifications

Asset management
IT governance
Management
IT service management
Technical support
Analysis skills
IT support
Problem management
Communication skills
Intune
Help desk
Identity & access management

Full Job Description

About HUB24

At HUB24, we’re rethinking the way wealth management works, combining platform, technology and data to create better outcomes for financial professionals and their clients.

Our purpose is simple: Empower better financial futures, together .

What sets us apart is how we work. We back bold thinking, move with pace, and turn ideas into action. You’ll have the opportunity to make a real impact across your team, the business, and for the clients we support every day.

HUB24 Limited is an ASX-listed company (ASX: HUB) and part of the ASX100. We have over 1,100 employees across Australia, with offices in Sydney, Melbourne, Brisbane, Perth and the Gold Coast.

Why you’ll enjoy working here

We create an environment where you can do your best work and see the impact of it.

Work with smart, collaborative people who get things done.
Your ideas won’t sit in a backlog, they’ll be heard, tested and actioned.

We also offer benefits to support you inside and outside of work:

Genuinely flexible and hybrid ways of working.
Employee Share Scheme.
Additional leave and wellbeing support.
Enhanced parental leave and support through different life stages.

Why this is an exciting opportunity

The IT Service Delivery team provides timely and expert technical services to support the products and services of the HUB24 Group and external clients. These include managed services and hosting, infrastructure support, application support, and end user support.
The primary objective of the Desktop Support Analyst is to deliver reliable, customer-focused workplace technology support for HUB24’s Queensland offices, ensuring incidents, service requests and end-user technology needs are resolved efficiently and in line with agreed service levels. The role acts as the local on-site technology contact for Queensland office locations, supporting desktop, device, access and collaboration services while partnering with centralised technology teams to maintain consistent, secure and compliant service delivery.

This role operates on a hybrid working arrangement, with four days per week on-site and one day working from home. The primary location is our Gold Coast office. As a key member of the support team, you will also be required to travel between our Queensland offices in Brisbane and the Gold Coast on a rotating basis to provide onsite support.

What you’ll be doing

Deliver high-quality end-to-end support for incidents, service requests and workplace technology issues across interstate offices, ensuring timely resolution, clear communication and adherence to service levels.
Act as the primary on-site technology contact, providing hands-on desktop support, troubleshooting hardware, software, workplace technology and access-related issues, and coordinating local technology needs.
Manage and resolve tickets through the ITSM platform, ensuring accurate categorisation, documentation, prioritisation and ownership through to resolution, with escalation to specialist teams as required.
Support onboarding, offboarding and access management activities, including device provisioning, system access and lifecycle management of workplace technology assets.
Collaborate with Service Desk, Desktop Support and Service Operations teams to deliver a consistent, high-quality user experience across all locations.
Create and maintain knowledge articles, documentation and operating procedures, while identifying opportunities to improve support processes, technology services and user experience.

What you bring

You don’t need to tick every box, but experience in the below will set you up for success.

Experience & Skills

Minimum 2 years' experience in an IT Support role within a medium to large enterprise environment, supporting end-user computing and workplace technologies.
Relevant tertiary qualification in Information Technology or a related discipline, or equivalent practical experience.
Strong understanding of IT Service Management (ITSM) principles, including incident, request, problem and change management, with experience using ITSM platforms.
Demonstrated experience providing remote and on-site technical support across hardware, software, operating systems, workplace technologies and access-related issues.
Knowledge of Microsoft 365, endpoint management (e.g. Intune), identity and access management, and modern collaboration platforms.
Experience supporting device provisioning, asset lifecycle management, onboarding, offboarding and user access management in a secure and compliant manner.
Strong analytical and problem-solving skills, with the ability to diagnose issues, assess impact and deliver effective resolutions.
Excellent communication and interpersonal skills, with the ability to build trusted relationships, establish credibility and engage effectively with end users, stakeholders and technical teams.
Ability to work independently in a geographically distributed environment, manage competing priorities and maintain high service standards.
Experience creating and maintaining documentation, knowledge articles and standard operating procedures.

Our process

We aim to keep the process simple and respectful of your time:

You’ll receive an acknowledgement after applying.
Our Talent team will review your application and keep you updated.
If shortlisted, we’ll connect to learn more about you.
Interviews may be virtual or in person.

If you need any adjustments, please let us know - we’re here to support you.

Our commitment

We’re committed to building an inclusive environment where everyone feels valued and supported to do their best work. We welcome applications from people of all backgrounds, identities and experiences.

Agencies, we work with a panel of preferred suppliers and are not accepting any unsolicited CVs.

Apply Now

Refine Your Search

systems / process analyst jobs in brisbane, qld

Desktop Support Analyst (6-Month Fixed-Term Contract)

IT Business Partner - Finance

Test Lead

Acurity Test and Business Analysts

Security Analyst - Weekend Shift (Data Analyst)

Digital Learning Analyst

ATS Service Desk Team Lead - APAC

Implementation Consultant - Enterprise

Business Performance Analyst

SAP S/4HANA Senior Test Analyst

Power Platforms Consultant

Executive Assistant, CEO & Leadership Team

Team Leader Trace Evidence

Commercial Analyst, East

Senior Analyst (Energy/Techno-economics/Decarbonisation)

Oracle Enterprise Architect - Supply Chain & Manufacturing

Senior UX/UI Designer

Product Owner - Enterprise Asset Management

Casual Transcript Co-Ordinator

Senior Commercial Analyst

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