In-Demand Complaint resolution Jobs in Parramatta, Nsw

Customer Advocacy Specialist
Virgin Australia —Sydney NSW
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Work from home
5d
CUSTOMER SERVICE ATTENDANT
Fortress Games —Sydney NSW
- Weekend availability
- Customer service
Customer Service Representative
Globus Medical —Sydney NSW
- Full-time
- Analysis skills
- Communication skills
Manager, EDR
AMP Limited —Sydney NSW
- Full-time
- Communication skills
1d
Technical and Customer Experience Specialist
Align Technology —Sydney NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Employee discount
Quick Apply
Director, Regional HR Lead - AU & Poland
Nearmap —Barangaroo NSW
- Full-time
- Hybrid work
- Microsoft Office
- Bachelor's degree
- Organisational skills
Quick Apply
Customer Care Consultant
Mitsubishi Heavy Industries Air-Conditioners Australia (MHIAA) —Regents Park NSW
- Full-time
- Customer service
- ERP systems
- Conflict management
- Employee assistance program
Psychologist Lead
Altius Group —Parramatta NSW
- Full-time
- Hybrid work
- Leadership
Quick Apply
Building Manager
Bright & Duggan Property Group —Sydney NSW
- Full-time
- Management
- Customer service
- Communication skills
Quick Apply
Ombudsman, Banking and Finance (Small Business & Transactions)
AFCA —Sydney NSW
- Full-time
- Hybrid work
- Private practice
- Analysis skills
- Communication skills
Quick Apply
Local Host
Veriu —Sydney NSW
- Part-time
- Customer service
- First Aid Certification
- Health insurance
- Employee assistance program
4d
Client Management Team Lead
StoneX Group —Sydney NSW
- Full-time
- Management
- Customer service
- Finance
Senior Agile Coach
AFCA —Sydney NSW
- Contract
- Hybrid work
- Agile
- Financial services
- Leadership
Quick Apply
Careline Dietitian
Danone —Chatswood NSW
- Part-time
- Hybrid work
- Organisational skills
- Communication skills
- Health insurance
- Parental leave
Food & Beverage Manager- Emirates Wolgan Valley, a Ritz-Carlton Lodge
Marriott International, Inc —Sydney NSW
- Full-time
- Culinary experience
- Senior Secondary Certificate of Education
- Education
Senior Product Manager - Complex Products
Commonwealth Bank —Sydney NSW
- Full-time
- Product management
- Agile
- Communication skills
10d
Service Designer, Scams
AFCA —Sydney NSW
- Contract
- Hybrid work
- Agile
- AI
- Communication skills
Quick Apply
1d
Spatial Data Analyst
Transport For NSW —Eveleigh NSW
- $121,175 - $135,716 a year
- Full-time
- Data analysis skills
- Analysis skills
- No degree
12d
Team Leader & Project Manager, Treasury Services
Link Group —Sydney NSW
- Microsoft Excel
- Management
- Analysis skills
Manager In Training - Nick Scali Marsden Park
Nick Scali —Marsden Park NSW
- Full-time
- Sales
- Merchandising
Quick Apply
10d

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Customer Advocacy Specialist

Virgin Australia -
Sydney NSW

Apply Now

Job Details

Permanent | Full-time
5 days ago

Benefits

Work from home
Insurance services

Qualifications

Organisational skills
Communication skills

Full Job Description

510035

Sydney, NSW, Australia
Brisbane, QLD, Australia
Melbourne, VIC, Australia

Full-Time (Permanent)

Closing on: Aug 30 2026

Brisbane based ideally – Sydney will be considered

We’re the airline that dares to be different. Bold, down-to-earth and built around giving our guests real choice. Safety is our backbone, service is our heartbeat, and our people are our superpower. We combine heart and smarts to deliver seamless, enjoyable experiences that put the fun back into flying and empower our guests with real choice.

What you will be doing:

We're now looking for a Customer Advocacy Specialist to join our highly respected team. If you thrive on solving complex problems, influencing positive outcomes and advocating for customers while balancing commercial and regulatory considerations, this is an opportunity to make a genuine impact.

Our Customer Advocacy team is responsible for resolving the airline's most complex, sensitive and high-profile customer matters. You'll become a trusted expert responsible for managing some of Virgin Australia's most challenging customer cases, working closely with senior leaders, operational teams and external stakeholders to resolve issues with empathy, professionalism and sound judgement.

Every case is different, requiring strong critical thinking, exceptional communication and the ability to balance customer advocacy with commercial, operational and regulatory obligations.

This will be important as the business readies itself for the introduction of the Aviation Industry Ombuds Scheme in 2026.

Reporting to the Head of Customer Advocacy, you'll also play an important role in identifying systemic issues and influencing improvements that enhance the customer experience. Other responsibilities include:

Manage Virgin Australia's most complex, high-risk and escalated customer complaints from end to end

Manage sensitive matters involving vulnerable customers, accessibility requirements and other complex customer circumstances, escalating legal, regulatory and reputational risks where appropriate.

Deliver fair, balanced and customer-focused resolutions while protecting the interests of the business

Liaise with internal stakeholders across Customer Experience, Airport Operations, Contact Centres, Commercial, Legal and Operational teams to gather information and resolve complex matters

Prepare high-quality written responses for customers, regulators and external dispute resolution bodies

Ensure complaints are managed in accordance with regulatory obligations, company policies and service standards

Support governance, reporting and continuous improvement initiatives across Customer Advocacy

You'll be great in this role if you have:

Experience managing complex customer complaints, escalations or dispute resolution cases in highly regulated environments

Outstanding investigation, problem-solving and decision-making skills

Exceptional written communication skills with the ability to prepare professional, high-quality correspondence

The confidence to navigate complex situations involving competing priorities and sensitive issues

Strong stakeholder management skills with experience influencing across multiple business areas

Excellent organisational skills with the ability to manage multiple high priority cases simultaneously

Experience managing Executive, Ombuds or regulatory escalations would highly desirable

Experience within aviation, travel, hospitality or another highly regulated customer environment would be favourable

Your Benefits & Beyond

We’re committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to):

Discounted flights for you and your loved ones (including $1000 worth of travel credits per year)

A flexible, hybrid work style. Work from home or the office, adapt your location to suit your style and needs

Discounts on travel insurance, lounge membership, car hire, accommodation, and experiences worldwide

Cheaper hospitality, retail, technology, beauty and wellness services

Free counselling and access to a wellbeing app to support your physical, mental, social and financial health

‘Dress for Your Day’ – enjoy the freedom to wear whatever makes you feel great for the type of work you do and the day you have ahead of you.

Next Steps:

Virgin Australia Group prides itself on recruiting the right people to meet the challenges ahead. No matter their role – our employees share an enormous amount of passion for our guests and ambition to be the most loved airline in Australia.

Virgin Australia is an equal opportunity employer and is committed to creating an inclusive culture and supportive environment for our people.

Ready to apply?

We’re ready to hear from you. Apply now.

Apply Now

Refine Your Search

complaint resolution jobs in parramatta, nsw

Customer Advocacy Specialist

CUSTOMER SERVICE ATTENDANT

Customer Service Representative

Manager, EDR

Technical and Customer Experience Specialist

Director, Regional HR Lead - AU & Poland

Customer Care Consultant

Psychologist Lead

Building Manager

Ombudsman, Banking and Finance (Small Business & Transactions)

Local Host

Client Management Team Lead

Senior Agile Coach

Careline Dietitian

Food & Beverage Manager- Emirates Wolgan Valley, a Ritz-Carlton Lodge

Senior Product Manager - Complex Products

Service Designer, Scams

Spatial Data Analyst

Team Leader & Project Manager, Treasury Services

Manager In Training - Nick Scali Marsden Park

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