In-Demand Staff software engineer Jobs in Parramatta, Nsw

Technical Account Manager
Proofpoint —Sydney NSW
- Full-time
- Customer service
- AI
- Time management
Scylla Project Support Officer
Thales —Rydalmere NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
- Parental leave
Staff Data Engineer
Commonwealth Bank —Sydney NSW
- Full-time
- Engineering
- SQL
- AWS
8d
Senior AI Engineer
Zurich Insurance —North Sydney NSW
- Full-time
- Hybrid work
- Management
- AWS
- APIs
- Annual leave
- Parental leave
2d
Staff Software Engineer - Contact Centre
Commonwealth Bank —Sydney NSW
- Full-time
- Customer service
- AWS
- APIs
1d
Senior Energy Market Analyst
Tesla —Alexandria NSW
- Full-time
- SQL
- Employee stock purchase plan
- Health insurance
Staff Software Engineer – Full Stack (.NET)
Commonwealth Bank —Sydney NSW
- Full-time
- Systems design
- AWS
- APIs
Linux Product Team Lead (AU)
DroneShield Limited —Sydney NSW
- Full-time
- Hybrid work
- AWS
- Scripting
- AI
Quick Apply
10d
Technical Services Engineer
Zoll Medical Corporation —St Leonards NSW
- On call
- Management
- Engineering
- Microsoft Office
FPGA and DSP Team Lead (AU)
DroneShield Limited —Sydney NSW
- Full-time
- Schematics
- Engineering
- Bachelor's degree
Quick Apply
3d
Staff AI Platform Engineer
Relevance AI —Sydney NSW
- Full-time
- Hybrid work
- AWS
- AI
- Parental leave
- Employee assistance program
Staff Gen AI Engineer, Forward Deployed, Google Cloud
Google —Sydney NSW
- Full-time
- Computer science
- Microsoft Excel
- Doctoral degree
Staff Software Engineer – Create, Grow - Growth
Canva —Sydney NSW
- Full-time
- Hybrid work
- University
- Machine learning
- AI
- Parental leave
Quick Apply
Project Engineer
Belmadar —Naremburn NSW
- Microsoft Word
- Microsoft Excel
- Construction experience
Senior Draftsperson / Project Lead
D&E Air Conditioning —Sydney NSW
- HVAC
- Construction experience
- AI
- Employee assistance program
Staff Engineer Chapter Lead – Generative AI
Commonwealth Bank —Sydney NSW
- Full-time
- Systems design
- Master's degree
- AWS
Staff Software Engineer - AI Innovation
Commonwealth Bank —Sydney NSW
- Full-time
- Systems design
- Master's degree
- Databases
4d
Staff Software Engineer - Native Infrastructure
Canva —Sydney NSW
- Full-time
- Hybrid work
- AI
- Parental leave
Quick Apply
2d
Staff Software Engineer
Anduril Industries —Sydney NSW
- Full-time
- Computer Science
- Software troubleshooting
- Systems design
Quick Apply
Senior AI-Native Engineer (.NET, Software Engineering)
PALO IT —Sydney NSW
- Full-time
- Hybrid work
- Azure
- Systems design
- AWS
Quick Apply

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Technical Account Manager

Proofpoint -
Sydney NSW

Apply Now

Job Details

Full-time

Qualifications

Customer service
Microsoft Exchange
AI
MySQL
Time management

Full Job Description

About Us:

Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.

How We Work:

At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:

Bold in how we dream and innovate

Responsive to feedback, challenges and opportunities

Accountable for results and best in class outcomes

Visionary in future focused problem-solving

Exceptional in execution and impact

This is a technical role in a fast-paced environment that demands interaction with enterprises at senior levels, as well as with technical staff within the traditional IT and Security organization. Successful candidates will have an excellent technical and security software foundation, especially related to Linux, messaging, and cloud services, a proven track record of successfully interfacing with customers on both technical and non-technical levels, substantial experience driving concurrent projects and issues to completion with little direction, and above all, a passion for ensuring a top-quality customer experience.

This role can be based in Sydney or Melbourne, Australia.

Your day-to-day

Independently provide ongoing and proactive technical leadership and support to Proofpoint’s strategic customers with little direction.
Manage and monitor support interactions, serving as an internal advocate for strategic customers, responding to customer escalations, and proactively escalating when needed.
Direct crisis and incident response, working with the account team, technical support, operations and engineering teams to ensure timely resolution, while communicating effectively with customers.
Meet regularly with clients, both remotely and on-site, to review support interactions, system status, major issues, upcoming releases, and other pertinent items.
Create and deliver executive customer presentations that outline system performance, potential issues, ROI and suggested forward courses of action.
Develop deep understanding of customer’s business and operational needs.
Maintain deep practical technical knowledge of Proofpoint’s integration within the customer's environment, including network, security, systems administration, and messaging management.
Develop and oversee a comprehensive strategy to meet complex customer requirements utilizing Proofpoint’s solutions.
Provide proactive recommendations that support the customer's requirements, roadmap and ongoing technical needs. Identify and prioritize short term and long-term goals.
Plan and lead process improvement initiatives tailored to improve customer satisfaction with the services and interaction with the Proofpoint Team.
Plan, document, and identify risks and challenges for production changes that span multiple services or technologies.
Responsible for scheduling own time and for quality completion of multiple tasks within a varying environment of changing constraints.
Use independent judgment within broad parameters.
Designs and implements solutions to complex problems

What you bring to the team

4+ years of industry experience in a client/professional service, sales engineer, senior support engineer, IT operations management, or senior engineer role with exposure to multiple technology areas
Knowledge of data communication concepts and technologies, specifically email and networking knowledge of Linux, SMTP, and MySQL.
Working knowledge of Windows, Active Directory, and Microsoft Exchange.
Experience with Data Loss Prevention (DLP) solutions, information protection technologies, or email security platforms is considered a strong advantage.
Very strong customer service and excellent communications skills, both written and oral
A history of successfully leading and directing technical staff through crisis situations
Adaptable and willing to learn new technologies
Knowledge of project management and strong time management skills
Ability to effectively work in a team environment as well as independently

Why Proofpoint?

At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us:

Competitive compensation
Comprehensive benefits
Career success on your terms
Flexible work environment
Annual wellness and community outreach days
Always on recognition for your contributions
Global collaboration and networking opportunities

Our Culture:

Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.

We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to [email protected].

How to Apply

Interested? Submit your application along with any supporting information- we can’t wait to hear from you!

Apply Now

Refine Your Search

staff software engineer jobs in parramatta, nsw

Technical Account Manager

Scylla Project Support Officer

Staff Data Engineer

Senior AI Engineer

Staff Software Engineer - Contact Centre

Senior Energy Market Analyst

Staff Software Engineer – Full Stack (.NET)

Linux Product Team Lead (AU)

Technical Services Engineer

FPGA and DSP Team Lead (AU)

Staff AI Platform Engineer

Staff Gen AI Engineer, Forward Deployed, Google Cloud

Staff Software Engineer – Create, Grow - Growth

Project Engineer

Senior Draftsperson / Project Lead

Staff Engineer Chapter Lead – Generative AI

Staff Software Engineer - AI Innovation

Staff Software Engineer - Native Infrastructure

Staff Software Engineer

Senior AI-Native Engineer (.NET, Software Engineering)

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