In-Demand Systems / process analyst Jobs in Queensland

Service Desk Analyst
Brennan IT —Brisbane QLD
- Weekend availability
- Azure
- Management
- Computer Science
Risk Support Analyst
Auto & General Holdings —North Lakes QLD
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Parental leave
- Gym membership
Quick Apply
Business Performance Analyst
UnitingCare —Brisbane QLD
- Full-time
- Microsoft Excel
- Analysis skills
- Budgeting
- Health insurance
- Parental leave
12h
Risk Control Analyst, Card & ATO Risk
Binance —Brisbane QLD
- Full-time
- Remote
- Bilingual
- Data analysis skills
- SQL
Quick Apply
13d
Senior Software Support Analyst Hybrid — Full time Brisbane / Perth
Objective —Brisbane QLD
- Full-time
- Hybrid work
- Administrative experience
- SQL
- AI
- Employee assistance program
IT Support Officer - Broadbeach, QLD
Ignite —Broadbeach QLD
- Full-time
- Computer Science
- Customer service
- Bachelor's degree
6d
Financial Analyst
Cadence Connect —Brisbane QLD
- $110,000 - $120,000 a year
- Full-time
- Remote
- Microsoft Excel
- Finance
- AI
Operations Software Engineer
Brock Solutions —Brisbane QLD
- Monday to Friday
- Schematics
- SQL
- Organisational skills
- Profit sharing
Senior Analyst (Energy/Techno-economics/Decarbonisation)
AECOM —Brisbane QLD
- Full-time
- Hybrid work
- Microsoft Excel
- Engineering
- Bachelor's degree
- Health insurance
- Parental leave
Senior Test Analyst (D365 and Supplychain)
KJR —Brisbane QLD
- Azure
- Management
- Computer Science
5d
Consultant GIS Analyst
Onterris —Brisbane QLD
- Full-time
- SQL
Casual Transcriber
Epiq Systems, Inc. —Brisbane QLD
- Part-time
- Administrative experience
- Senior Secondary Certificate of Education
- No degree
Team Leader Trace Evidence
Queensland Government —Brisbane QLD
- Management
- Conflict management
- Leadership
Senior Financial Analyst/Cost Controller - Projects
Boeing RIV Site —Brisbane QLD
- Hybrid work
- Microsoft Excel
- Finance
- Bachelor's degree
- Annual leave
14h
Financial Analyst | 12 month Contract
Toll Group —Brisbane QLD
- Full-time
- Microsoft Excel
- ERP systems
- Analysis skills
Senior Finance Systems Analyst
Thiess —Brisbane QLD
- Full-time
- Hybrid work
- ERP systems
- Communication skills
1d
Executive Assistant, CEO & Leadership Team
Megaport —Brisbane QLD
- Full-time
- Hybrid work
- Organisational skills
- AI
- Communication skills
1d
Finance Analyst
Thiess —Brisbane QLD
- Contract
- Microsoft Excel
- ERP systems
- Analysis skills
- Health insurance
14h
Junior Integration Developer- AU Citizen with Security Clearance
Accenture —Brisbane QLD
- Full-time
- Azure
- Analysis skills
- APIs
- On-the-job training
- Parental leave
UC Technical Specialist
Auto & General Holdings —North Lakes QLD
- Analysis skills
- Scripting
- APIs
- Parental leave
- Gym membership
Quick Apply

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Service Desk Analyst

Brennan IT -
Brisbane QLD

Apply Now

Job Details

Permanent | Full-time

Qualifications

Knowledge management
Azure
Management
Computer Science
Certificate IV
Microsoft Office
Network protocols
ServiceNow
Citrix
Information Technology

Full Job Description

Brennan. Where true performance thrives.
At Brennan, we believe that how technology is delivered is every bit as important as what the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests. It’s a claim backed by our True Performance System – a way of working engineered to get us closer, and deliver better, for our customers and their actual experience of technology.

Why join Brennan
True performance for our customers starts with a true belief in our people.
It’s why we’ve structured our business to help our teams, and their talents, shine bright. It's why we’ve created a workplace where people of all backgrounds, beliefs and experiences are welcomed and empowered. And it’s why we’ve built an organisation where real innovation makes a genuine impact and generates true rewards for our team members.

True rewards
In addition to competitive remuneration, Brennan offers extensive benefits, including:

Training and certification bonuses
Culture Awards that recognise excellence
Brennan Daredevils – our annual, all-expenses paid trip awarded to our top performers and outstanding contributors
Vibrant, fun social activities
Discounted hardware and software
An environment that embraces learning and development

The role:
We are looking for an experienced Service Desk Analyst to join our friendly and high-performing team in Brisbane. This role will require the candidate to be onsite at the client site up to 3 days a week. In this role, you will perform remote troubleshooting through diagnostic techniques to determine the best solution based on the issue and details provided by customers.

This role may require you to work on a shift basis for 7.6 hours a day (excluding breaks) between the hours of 7:00am – 7:30pm (Sydney time) and be able to work one weekend day a month (on average), on a rotating basis.

Being an Australian Citizen is beneficial for NV1 Clearance later down the line but for this particular role, it is not required.

Key Responsibilities:

As the first point of client contact, deliver outstanding first-level customer support for client contacts, principally by phone, email and live chat
Log all customer contacts as tickets into the IT Service Management tool (ServiceNow) to ensure that all issues and requests are captured, categorised, and prioritised
Maintain ownership of tickets, follow Brennan procedures for ticket handling and ensure appropriate levels of customer communication are provided
Attempt to resolve the issue or request at the first point of contact, and when not possible, follow best-practice to escalate the ticket to the next level of support
Perform remote troubleshooting, gather and analyse information and use diagnostic techniques to triage the issue or request, or to determine and implement the best solution based on the issue and details provided.
Use the knowledge articles in Brennan’s Knowledge Management System (BIKI) to help progress issues or requests, identifying and escalating when any knowledge gaps exist
Help create and update knowledge articles in Brennan’s Knowledge Management System (BIKI) when the need is identified

What skills and experience you bring:

12-18 months' experience in a Service Desk role or three years' in a customer support-focused position.
Degree-educated, preferably in Information Technology or Computer Science, or a Certificate IV qualification
Demonstrable industry-based technical aptitude (e.g. Microsoft, Citrix, Cisco, HP), including knowledge of current Microsoft Operating Systems and Office Suites including Office 365
Candidates who are NV1 cleared or have the willingness to obtain NV1 Security Clearance are highly desirable.

Technical skills in all or some of the areas below:

Windows 10/11 User Interface
Office365 Administration and 'How Do I?' queries
Email / Exchange Configuration & Troubleshooting
Azure Administration
Hardware Support - CPUs, RAM, and Motherboards
Monitors & Peripherals - Installation, Connectivity & Configuration
Computer Peripherals - Interfaces, Cables & Connectors
Printer Installation, Configuration & Troubleshooting
Networking & Connectivity
Network Protocols & Devices
Mobile Devices
Storage Devices & Media

Note: As part of our hiring process, you will be required to undertake a National Criminal History Check and a Technical Test.

Brennan is an equal-opportunity employer

Apply Now

Refine Your Search

systems / process analyst jobs in queensland

Service Desk Analyst

Risk Support Analyst

Business Performance Analyst

Risk Control Analyst, Card & ATO Risk

Senior Software Support Analyst Hybrid — Full time Brisbane / Perth

IT Support Officer - Broadbeach, QLD

Financial Analyst

Operations Software Engineer

Senior Analyst (Energy/Techno-economics/Decarbonisation)

Senior Test Analyst (D365 and Supplychain)

Consultant GIS Analyst

Casual Transcriber

Team Leader Trace Evidence

Senior Financial Analyst/Cost Controller - Projects

Financial Analyst | 12 month Contract

Senior Finance Systems Analyst

Executive Assistant, CEO & Leadership Team

Finance Analyst

Junior Integration Developer- AU Citizen with Security Clearance

UC Technical Specialist

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