In-Demand Solution architect Jobs in Canberra, Act

Junior Genesys Cloud CX Architect
Unisys —Canberra ACT
- Full-time
- Management
- Customer service
- Communication skills
1h
EOI - Multiple Roles
NTT —Canberra ACT
- Urgently hiring
- Communication skills
Quick Apply
1d
Senior Solution Architect - Nutanix
Datacom —Canberra ACT
- Full-time
- Hybrid work
- Management
- Administrative experience
- IT
- Parental leave
- Employee discount
Quick Apply
SD-WAN / SASE Architect & Consultant
Accenture —Canberra ACT
- Full-time
- Azure
- AWS
- AI
8d
Technical Specialists | NV-2 - TSPV - EOI
Leidos —Canberra ACT
- Full-time
- Communication skills
- Annual leave
Enterprise Architect (Lead Cloud Applications Migration Architect)
Unisys —Canberra ACT
- Azure
- AWS
- Presentation skills
9d
Project Manager / Scheduler
Nixil —Canberra ACT
- Full-time
- Writing skills
1d
Configuration Manager
Leidos —Canberra ACT
- Full-time
- Management
- Communication skills
- Annual leave
8d
Cyber Security - Design & Deploy Engineer / Architect
Fujitsu —Barton ACT
- Azure
- Microsoft Office
7d
Network Engagement Delivery Lead
Accenture —Canberra ACT
- Full-time
- Azure
- Management
- PMP
8d
Residential Project Manager
Manteena —Canberra ACT
- Full-time
- Master's degree
- Construction experience
Client Executive - Government Cyber Workforce Solutions
Thales —Deakin ACT
- Full-time
- Hybrid work
- Recruiting
- In-person
- Parental leave
Senior Network Architect
Accenture —Canberra ACT
- Full-time
- Azure
- AWS
- Presentation skills
8d
Software Engineer - 9 months
Leidos —Canberra ACT
- Full-time
- Analysis skills
- Software development
- Leadership
- Annual leave
Senior ServiceNow Consultant/Architect
Kinetic IT —Canberra ACT
- Full-time
- Parental leave
- Employee assistance program
7d
Senior Client Manager - Business Applications
NTT DATA —Canberra ACT
- Full-time
- CRM software
- Sales
- Salesforce
Delivery Consultant: Full Stack Engineer, AWS Professional Services
Amazon Web Services Australia Pty Ltd —Canberra ACT
- Full-time
- Management
- Systems design
- AWS
Lead Application Developer
Fujitsu —Barton ACT
- Azure
- Management
- DevOps
Lead AD Architect
Accenture —Canberra ACT
- Full-time
- Master's degree
- Bachelor's degree
- Parental leave
Solution Designer
Accenture —Canberra ACT
- Full-time
- AWS
- Analysis skills
- APIs
- On-the-job training
- Parental leave

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Junior Genesys Cloud CX Architect

Unisys -
Canberra ACT

Apply Now

Job Details

Full-time
1 hour ago

Qualifications

Management
Incident management
Customer service
Communication skills

Full Job Description

What success looks like in this role:

We're looking for a Junior Genesys Cloud CX Architect to support mission-critical contact centre services, providing Level 1 and 2 support across Genesys Cloud CX, telephony, call routing, IVRs, user administration, and platform enhancements. Working alongside senior engineers, you'll resolve incidents, support upgrades and changes, maintain service performance, and contribute to the ongoing improvement of critical customer environments

Providing Level 1 and 2 support for Genesys Cloud CX users and services.
Troubleshooting issues across agents, queues, call routing, telephony, user access, and reporting.
Monitoring incidents, alerts, and service requests to ensure timely resolution.
Managing user administration, licensing, permissions, and contact centre configuration.
Supporting platform upgrades, enhancements, testing, and software deployments.
Assisting with IVR and Architect flow maintenance under senior guidance.
Contributing to incident investigations, root cause analysis, and service improvements.
Maintaining technical documentation, procedures, and knowledge articles.
Collaborating with internal teams, stakeholders, vendors, and support partners.
Participating in on-call and after-hours support when required.

You will be successful in this role if you have:

Basic knowledge of Genesys Cloud CX or contact centre technologies.
Understanding of contact centre operations and customer service environments.
Familiarity with telephony, call routing, and queue management concepts.
Experience with incident and service request management.
Strong troubleshooting and problem-solving skills.
Ability to follow documented procedures and technical guidance.
Strong communication and stakeholder engagement skills.
A genuine desire to learn cloud, telephony, and contact centre technologies.

If you're looking to take the next step in your technology career and grow your expertise in Genesys Cloud and contact centre solutions, we'd love to hear from you.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.

If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [email protected] . US job seekers can find more information about Unisys’ EEO commitment here .

Apply Now

Refine Your Search

solution architect jobs in canberra, act

Junior Genesys Cloud CX Architect

EOI - Multiple Roles

Senior Solution Architect - Nutanix

SD-WAN / SASE Architect & Consultant

Technical Specialists | NV-2 - TSPV - EOI

Enterprise Architect (Lead Cloud Applications Migration Architect)

Project Manager / Scheduler

Configuration Manager

Cyber Security - Design & Deploy Engineer / Architect

Network Engagement Delivery Lead

Residential Project Manager

Client Executive - Government Cyber Workforce Solutions

Senior Network Architect

Software Engineer - 9 months

Senior ServiceNow Consultant/Architect

Senior Client Manager - Business Applications

Delivery Consultant: Full Stack Engineer, AWS Professional Services

Lead Application Developer

Lead AD Architect

Solution Designer

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