In-Demand Tech support Jobs in Docklands, Vic

Customer Service Desk Lead (Technical)
Semtech —Melbourne VIC
- Full-time
- CRM software
- Salesforce
- Engineering
IT Service Desk Team Leader
MedHealth —Melbourne VIC
- Full-time
- Hybrid work
- Analysis skills
- Organisational skills
- Leadership
- Health insurance
- Parental leave
Quick Apply
21h
ICT Product Manager: Digital Evidence Management Systems
Victorian Government —Melbourne VIC
- $142,790 - $191,084 a year
- Full-time
- Agile
- Leadership
- Communication skills
1d
Senior Service Desk Engineer
Starboard IT —Melbourne VIC
- Full-time
- Hybrid work
- Azure
- AWS
- Communication skills
Quick Apply
Network Administrator
Country Fire Authority —Burwood East VIC
- Full-time
- Hybrid work
- Azure
- No degree
- Parental leave
12d
Senior Desktop Support Analyst
Corrs Chambers Westgarth —Melbourne VIC
- Full-time
- Communication skills
- Time management
- Parental leave
Senior IT Support Engineer
Metcash —Port Melbourne VIC
- Full-time
- Customer service
- ERP systems
- Communication skills
- Annual leave
- Parental leave
8d
IT Operations Specialist
Reece Group —Cremorne VIC
- Full-time
- Customer service
- Communication skills
ICT Engineer
BAE Systems —Melbourne VIC
- Weekend availability
- Hybrid work
- Management
- Engineering
- Administrative experience
6d
ICT Product Specialist - Digital Evidence Management
Victoria Police —Melbourne City Centre VIC
- Full-time
- Management
- Agile
- Leadership
1d
Classroom Teacher (ICT Specialist)
Victorian Government —Melbourne VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Typing
8d
ICT Product Specialist - Digital Evidence Management
Victorian Government —Melbourne VIC
- $116,413 - $140,849 a year
- Full-time
- Management
- Agile
- Leadership
2d
Manager, Technical Support – ANZ
SOTI Inc. —Mulgrave VIC
- Full-time
- Hybrid work
- Management
- Databases
- Analysis skills
ICT Product Specialist
Victoria Police —Melbourne City Centre VIC
- Full-time
- Organisational skills
9d
ICT Project and Systems Lead
Department of Justice and Community Safety —Melbourne City Centre VIC
- $128,635 - $140,849 a year
- Full-time
- Budgeting
- Leadership
- Communication skills
12d
Linux Systems Administrator
Leidos —Melbourne VIC
- Full-time
- Leadership
- Annual leave
ICT Product Manager: Digital Evidence Management Systems
Victoria Police —Melbourne City Centre VIC
- Full-time
- Agile
- Leadership
- Communication skills
1d
Data Center IT Support Engineer, MEL - DCO
Amazon Corporate Services Pty Ltd —Melbourne VIC
- Full-time
- Computer Science
- AWS
- Bachelor's degree
Systems Administrator
Accenture —Melbourne VIC
- Full-time
- Azure
- Management
- DevOps
Director, Service Delivery Support (ICT systems)
Department of Families, Fairness and Housing —Melbourne City Centre VIC
- Full-time
- Recruiting
7d

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Customer Service Desk Lead (Technical)

Semtech -
Melbourne VIC

Apply Now

Job Details

Full-time

Qualifications

CRM software
Incident management
Salesforce
CCNA
Engineering
IT service management
Technical support

Full Job Description

Job Location: Melbourne (must be living in Melbourne or relocate to Melbourne within 2 weeks) Work from office as per company policy. Currently 4 days .

Job Summary:

This role is responsible for managing and delivering technical support for M2M devices and airtime services (mobile and satellite) across a large, diverse customer base. The role is hands-on – personally troubleshooting and resolving complex issues while guiding and developing a small team of L2 support engineers. The role works closely with the Sales, Accounts, and mobile network provider teams to ensure prompt and effective issue resolution for customers.

Responsibilities:

Own the end-to-end incident management lifecycle at a L2/L3 layer – define, document, and continuously improve processes; drive team adherence through training, audits, and corrective action.

Review and triage incoming customer tickets daily; assign issues to team members based on skill level, while personally managing complex or high-impact issues through to resolution; maintain clear and timely communication with customers throughout the issue lifecycle, collaborating with Sales and Accounts teams to ensure consistent communication and a coordinated response.

Manage escalations to M2M device vendors and airtime service providers; hold third parties accountable to agreed resolution timeframes and maintain productive working relationships to support fast customer outcomes.

Manage day-to-day team operations including workload distribution, rostering, and performance coaching; act as the first escalation point for team members and support them in resolving issues assigned to them.

Engage proactively with airtime service providers on new services/platforms/products or changes to existing ones; lead the planning, testing, and execution of onboarding activities to ensure seamless transitions with minimal customer impact.

Produce and present regular performance reports to stakeholders; drive process compliance and lead audits and assessments.

Minimum Qualifications:

An engineering degree in Electronics, Telecommunications or Computer Networks or a related field.
Minimum eight (8) years of experience in a technical support role (L2 or L3), including at least five (5) years supporting mobile airtime services, IP networks, and M2M devices, and at least three (3) years leading a technical support team.

Experience as a power user of Cisco Jasper or equivalent M2M connectivity management platform, and CRM systems (ZOHO or Salesforce preferred).
Strong stakeholder management skills with the ability to navigate complex, multi-party incidents effectively.
Proven ability to lead and guide a small team of technical support engineers.

Desired Qualifications

ITSM ticketing platform experience, preferably ZOHO Desk.
Experience with Satellite network services like IRIDIUM, Viasat etc.
Cisco CCNA or equivalent IP networking certification.
Experience with Palo Alto firewalls or equivalent next-generation firewall platforms.

The intent of this job description is to describe the major duties and responsibilities performed by incumbents of this job. Incumbents may be required to perform job-related tasks other than those specifically included in this description.

All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

#LI-hybrid

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Refine Your Search

tech support jobs in docklands, vic

Customer Service Desk Lead (Technical)

IT Service Desk Team Leader

ICT Product Manager: Digital Evidence Management Systems

Senior Service Desk Engineer

Network Administrator

Senior Desktop Support Analyst

Senior IT Support Engineer

IT Operations Specialist

ICT Engineer

ICT Product Specialist - Digital Evidence Management

Classroom Teacher (ICT Specialist)

ICT Product Specialist - Digital Evidence Management

Manager, Technical Support – ANZ

ICT Product Specialist

ICT Project and Systems Lead

Linux Systems Administrator

ICT Product Manager: Digital Evidence Management Systems

Data Center IT Support Engineer, MEL - DCO

Systems Administrator

Director, Service Delivery Support (ICT systems)

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