At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history. We are looking for a dynamic, organized self-starter to join as a Senior Program Manager to grow the Amazon Global Store business in Australia, based from our Sydney office.
Amazon Global Store is in integral pillar of the Amazon.com.au proposition that today offers high demand international products, locally to AU customers. We are an innovative business focused on building a leading customer experience around our growing range of relevant international products sourced from Amazon’s global stores. We work with Amazon’s wider global business network, across teams such as search, customer experience, vendor management, engineering, marketing, logistics, finance, legal & compliance to tailor the best that Amazon has to offer globally into a proposition that best suits local customers’ needs.
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There are also a great range of benefits that make Amazon a great place to work, including our popular Dogs At Work program which has been proven to lower stress and boost morale and is now running successfully in our corporate offices around Australia.
Our commuter benefits scheme allows employees to save on the cost of getting to and from work while Amazon also offers subsidized health insurance for employees and their dependents on top of salary continuance (income protection), and life insurance.
Amazon has all kinds of jobs for all kinds of people, and prides itself on hiring individuals with all types of background and experiences and celebrates diversity of leadership and thought as a key component in its mission to create the most customer-centric company in the world.
This position requires full-time in-office presence 5 days per week at our CBD location.
Key job responsibilities
To excel in this role, you will:
- Enjoy a high degree of ownership: Own the Global Store strategy end to end, from defining selection, pricing, promotions, and marketing, to driving execution plans with local and global teams that deliver adoption and sustainable growth.
- Excel at stakeholder management: Drive outcomes through others by building strong relationships and influencing cross-functional teams, including search, engineering, marketing, logistics, finance, and compliance, across multiple geographies. Navigate ambiguity and align diverse stakeholders around shared goals without direct authority.
- Drive commercial performance through data: Go beyond reviewing dashboards. Proactively dive deep into metrics, uncover opportunities, build business cases, and develop actionable recommendations that improve growth, profitability, and customer value.
- Customer Experience Ownership: Think big and invent new ways to improve Global Store CX, locally and internationally.
- Technology & AI Adoption: Embrace AI and new technologies, diving into Amazon's tools and systems quickly and confidently to find faster, smarter ways to operate.
- Thrive in a fast-paced environment: Demonstrate strong organisational skills and effectively prioritise competing demands across multiple workstreams, making sound judgment calls independently when priorities conflict.
- Embrace a growth mindset: Demonstrate resilience, curiosity, and a genuine appetite for continuous learning, including adapting quickly to Amazon's ways of working such as document-led meetings, narrative writing, and a culture of high-velocity decision making.
- Develop Team Capabilities: Act as a subject matter expert, coach colleagues, and contribute to team knowledge development.
A day in the life
In this role, you'll focus on growing the AU Global Store business by working across multiple teams and geographies. You might start your day analyzing customer data to identify opportunities for improving the shopping experience, then move into strategy sessions with local and international teams to plan how to expand our product offerings. You'll collaborate with colleagues in search, customer experience, vendor management, engineering, marketing, logistics, finance, legal, and compliance to bring the best of Amazon's global selection to Australian customers. Throughout the day, you'll balance strategic thinking with hands-on problem-solving, whether that's developing execution plans, troubleshooting challenges, or presenting business results to senior leadership.
About the team
We are building an innovative business that serves as a key pillar of Amazon.com.au, bringing international products to customers who want access to a broader selection. Our team works collaboratively across Amazon's global network to understand what Australian customers need and translate that into tailored solutions. We're focused on creating a leading customer experience while driving sustainable business growth. When you join us, you'll be part of a group that values curiosity, analytical thinking, and the ability to influence and collaborate across technical and non-technical teams to solve complex problems together.
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
