Housekeeper
Veriu Hotels & Suites and Punthill Apartment Hotels
Job Purpose
Department
Hotel Operations – Back of House (BOH)
Reports To
Hotel Manager/Assistant Hotel Manager/Duty Manager/Relief Hotel Manager/ Relief Assistant Hotel Manager
Overview
First impressions are everything! As a Housekeeper, you will have the opportunity to create lasting memories for every Guest, ensuring all apartments and guest areas are comfortable, inviting and clean, and providing pleasant service in all interaction. The luxury our Guests experience when staying with us through interaction & hotel presentation is key to ensuring brand loyalty. As a housekeeper, you will perform routine duties in cleaning and servicing of guest apartments under the supervision of the Housekeeping Supervisor or Hotel Manager, ensuring quality benchmarks are met at all times in accordance with the set brand standards.
Duties & Accountabilities
Housekeeping Operations
- Consistently offer professional, friendly and engaging service in all interactions & guest touch points.
- Follow, maintain & take ownership of the cleanliness standards in every guest area & allocated guest rooms.
- Ensure prompt servicing of allocated common areas & rooms within the assigned timeframes.
- Maintain operational, cleanliness & brand standards as set out in the Housekeeping Operations Manual.
- Provide feedback on room conditions to your Supervisor, particularly in terms of areas that require deep clean, repairs or replacement to maintain apartment standards.
- Be a brand ambassador in all interactions, proactively building relationships with guests.
- Ensuring assigned housekeeping trolleys are well stocked, maintained and any maintenance reported.
- Clock in/out for every shift to ensure your working hours are accurately calculated, communicating issues with the clocking machine to your Supervisor or Manager as soon as possible.
- Return all keys & materials at the end of the day, ensuring they are accounted for prior to leaving shift.
- Tag and Return and all lost and found articles to the Manager’s office for proper storage.
- Follow departmental, Hotel & Group policies, procedures & service standards at all times, holding yourself & your team members accountable.
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- Maintain guest & hotel privacy & safety at all times.
- Store soiled linen/rubbish in the designated areas.
- Maintain appropriate levels of stock on every level for ease for work and guest needs, reporting stock requirements to the Supervisor or Manager on duty.
- Attend all required training and team meetings.
- Provide feedback to Management for continuous improvement and consistency of product.
- Complete additional tasks as required by the Supervisor or Management.
- Work autonomously within a team environment, ensuring a seamless flow for guests.
- Train new staff in housekeeping tasks, ensuring high brand standards are maintained.
- Be proactive in supportive new property & group initiatives.
- Have an aptitude to promote minimum levels of skills and abilities that would create a positive outcome, in a hot and challenging work environment.
- Maintain full compliance with the Housekeeping Operations Manual.
- Understand and comply with all company and departmental rules and regulations, policies and procedures.
- Must have ability to work with others to create attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with minimum supervision.
Workplace Health & Safety
- Actively address risks and hazards in the hotel to minimise incidents
- Report Hazards, near misses and accidents at the workplace immediately to the Hotel Manager and complete Incident Reports according to procedures and requirements
- Possess strong knowledge and understanding of all emergency procedures for the property, such as fire evacuation, security threat, bomb threat, aggressive behaviour etc.
- Maintain a 1m clear radius around all emergency equipment & exit routes ensuring they are accessible, clean and free of obstacles
- Ensure guest security and privacy is maintained at all times
- Ensure all statutory measures for Responsible Service of Alcohol and Food Safety laws and principles are adhered to
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Qualifications, Skills & Experience
Skills
- Effective verbal communication skills
- Strong attention to detail, accuracy and organisation skills
- Relationship focused and strong interpersonal skills
- Ability to work flexible schedules that fluctuate around business requirements
- Ability to stay calm under pressure and be a hotel & brand ambassador in all interactions
- Deliver a professional, friendly and efficient approach to customer service when interacting with guests
- Act in the hotel’s best interest
- Align with Veriu Groups Vision, Mission and Values
Key Personal Drivers
- Works to contribute to a positive team environment
- Takes accountability and responsibility for ensuring own and other actions
- Understands how their personal behaviour affects others and is committed to establishing positive interactions
- Seeks and accepts constructive feedback using it to improve and grow one’s self
- Remains current with industry and customer trends
- Cultivates a solution orientated approach to all tasks, problems and challenges
- Is aware of Hotel Operational policies and procedures and follows the reasonable instructions of all Hotel leaders
- Works with Hotel leaders to identify career & learning goals and create individual development plans
Psychical Requirements
- Must be able to move intermittently throughout the workday.
- Bend, stretch, twist, or reach out and be physically active for long periods without getting tired or out of breath.
- Must function independently, have flexibility, personal integrity and the ability to work effectively with the residents, staff and other stakeholders.
- Certain tasks in this job description may require you to push, pull, move, and/or lift up to 20 kilos and be able to push, pull, move and/or carry such weight to short distance.
- May be necessary to assist in the evacuation of residents during emergency situations.
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Company Values
At Veriu Group we hold our Vales close at work and in our personal life, and aim to epitomise them at every touch-point. They guide our decision making, are the essence of Our identity and the purpose of Our existence.
We are Relationship-Focused, we value and demonstrate Integrity, we strive for continued Personal Growth, and we operate with an Ownership Mindset.
Relationship-Focused
We believe that equal & authentic collaboration is key to developing long-lasting, trustworthy partnerships.
Remaining true to ourselves, we uphold an approachable & friendly persona at all times, remaining humble & supportive, and listening with the intent of understanding. We are open and respectful to others’ opinions and individuality, practice empathy, and make decisions that continue to enhance our relationships with others.
Integrity
We promote and act with integrity at all times, self-reflecting and realigning to ensure we lead by example. We approach all aspects of our lives with respect & fairness, and are dependant and transparent in all interactions. In every decision we make, we stay true to our moral compass, and maintain good intensions consistently. Our actions are honest & authentic as they are reflective of the commitments we make to our guests, business partners and each other.
Personal Growth
We nurture and retain talent by creating a culture that is inquisitive, self-driven and career-minded. We maintain a positive beginner’s mindset, understanding there is always something to learn, self-reflecting and curiously seeking the gift of feedback from others. We are natural leaders, realistic about our strengths & weaknesses and never complacent about our self-development. Determined to seek and share knowledge, we demonstrate awareness of our capabilities and are excited by innovation and shared success.
Ownership Mindset
We are not your traditional hoteliers. Irrespective of the role we hold, we expect everyone to think and act like business owners. As ambassadors of our brand we create a culture of accountability & purpose by seeking understanding, continually learning and challenging ourselves to achieve results. We remove barriers and obstacles by accepting ownership of business outcomes, using our initiative & self-motivation to proactively seek more. We understand the importance of a collective effort, continually gain knowledge of broader roles from others and acknowledge the importance of hard-work in meeting our commitments to our stakeholders.
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Acknowledgement
It is not the intent by way of this Position Description to limit the flexibility required, scope, or responsibilities of this role, but to highlight the most important aspects of your position.
I acknowledge that I have read and understand the above Position Description and agree to carry out all duties as described to the performance standards required.
Team Member Signature Team Member Name
Date
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Job Type: Part-time
Pay: From $27.08 per hour
Benefits:
Ability to commute/relocate:
- Ivanhoe VIC 3079: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Housekeeping / Cleaning: 1 year (Preferred)
Language:
Work Authorisation:
Work Location: In person
