Hunter Douglas is the world's leading manufacturer of window coverings and a major manufacturer of architectural products. We are a brand that you know and trust. With more than 100 years of innovation, we've defined our industry with proprietary products that deliver revolutionary style and functionality and can be found in millions of homes and commercial buildings globally.
We are searching for candidates that are driven, intelligent, creative, and entrepreneurial. By offering challenging and accelerated opportunities for growth, powered by a shared hunger for success, we create a space for your career to thrive. In return for your expertise, we are committed to providing competitive and robust total compensation and benefit packages to ensure you feel valued. Our dream is to become the fastest growing, most loved, window covering company in the world. What's yours?
Position Overview
We are seeking a proactive and detail-oriented Accounts Receivable Officer to join our finance team. This role is responsible for managing end-to-end accounts receivable processes, supporting cash flow management, and working cross-functionally to resolve customer account and claim matters. This is a 12 Months - Fixed Term Contract.
The ideal candidate is a strong problem solver with excellent communication skills, who takes ownership of issues and drives them through to resolution, with a solid understanding of operational and goods flow processes within a manufacturing or FMCG environment.
Key Responsibilities
Accounts Receivable Management
- Perform daily customer payment allocations accurately and in a timely manner
- Monitor aged receivables and proactively follow up on overdue accounts
- Work closely with customers and internal stakeholders to support collections
- Assist with credit applications, including review and processing of customer credit requests
- Build and maintain strong relationships with customers to facilitate effective collections
- Negotiate and document payment plans where required
- Partner with operations and sales teams to resolve payment delays
Claims Investigation & Resolution
- Manage customer claims from end to end
- Investigate root causes of claims, including pricing discrepancies, returns, and delivery issues
- Collaborate with customer service, despatch, receiving teams, and operations managers to resolve claims
- Ensure accurate and timely processing of credit notes once claims are validated
Month-End & Reporting
- Prepare and distribute customer statements in a timely manner
- Perform accounts receivable reconciliations and investigate variances
- Support month-end close activities, including AR reporting and ageing analysis
- Ensure all transactions are accurately recorded within reporting deadlines
- Assist with audit requests and provide supporting documentation as required
Risk Management & Compliance
- Support credit control processes and escalate high-risk accounts
- Liaise with legal or external parties where required (e.g. liquidation or insolvency checks)
- Maintain accurate documentation and audit trail for all transactions and decisions
Systems & Process
- Work across multiple systems to manage AR processes and customer data
- Quickly learn and adapt to new systems and processes
- Identify process improvement opportunities and contribute to efficiency initiatives
- All other duties as assigned
- Proven experience in Accounts Receivable or similar finance role
- Prior experience in a manufacturing or FMCG environment, with understanding of order-to-cash processes and goods flow (highly preferred)
- Strong attention to detail with a high level of accuracy
- Demonstrated ability to work efficiently with a strong sense of urgency and ability to meet deadlines
- Proactive mindset with the ability to take ownership and drive outcomes
- Strong problem-solving skills, with the ability to investigate and resolve issues independently
- Excellent communication and interpersonal skills, with a strong customer service focus
- Ability to manage multiple priorities in a fast-paced environment
- Experience working cross-functionally with operations, customer service, and sales teams
- Comfortable working with multiple systems; quick learner with strong adaptability
Preferred Qualifications
- Diploma in Accounting, Finance, or related field
- Experience in handling customer claims or disputes (highly regarded)
- Exposure to ERP systems
Key Attributes for Success
- Ownership and accountability
- Sense of urgency and ability to meet deadlines
- Initiative and proactiveness
- Strong follow-through and attention to detail
- Collaborative approach with internal and external stakeholders
What's in it for you
- Career growth: Access to structured development opportunities to support your professional advancement.
- Employee benefits: Enjoy generous staff discounts on our premium products.
- Great culture: Be part of a supportive, collaborative team where your contribution makes an impact.
Please note, all offers presented to candidates are carefully crafted to ensure market competitiveness, equity, and reflect the individual candidate's education, experience, skills and potential.
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