MUFG Pension & Market Services is Australia’s leading superannuation administrator — partnering with some of the largest and most recognisable funds in the country. Here, you’ll shape industry‑defining work, influence client outcomes, and build your career within a business that combines a proud history with the energy of a fast‑growing global organisation.
About the role
As an Account Manager, Client Communications , you will play a critical role in delivering high-quality client communications solutions across superannuation funds. You’ll manage end-to-end correspondence development, ensuring timely, accurate and compliant delivery while working closely with clients and stakeholders.
This role is ideal for an experienced professional with strong communications or PR expertise , who thrives in a client-facing environment and can manage competing priorities within structured timelines.
Key responsibilities
- Manage the end-to-end delivery of client communication change requests, ensuring accuracy, timeliness and compliance
- Lead stakeholder engagement across internal teams, clients and vendors to deliver effective communication outcomes
- Oversee client-specific outbound correspondence, ensuring alignment with design principles and operational requirements
- Provide subject matter expertise and guidance to third-party vendors to meet delivery, quality and SLA expectations
- Identify opportunities to improve processes, drive efficiencies, and enhance the customer communication experience
- Ensure all communications meet legislative and regulatory requirements within superannuation
- Consult with clients on communication strategies, requirements and tailored solutions
- Monitor performance metrics, manage workflows, and ensure delivery against agreed timelines
About you
- Strong experience in communications, PR, or client communications delivery roles
- Proven ability to manage stakeholders and client relationships at multiple levels
- Experience delivering work within tight timelines and structured processes
- Strong understanding of communication development and delivery frameworks
- Background in superannuation or financial services and an appreciation of communications regulations (highly regarded)
- Experience working with vendors or third-party providers
- High attention to detail with a strong focus on quality and compliance
- Strong problem-solving, prioritisation and organisational skills
Some of our Employment Benefits
- Flexible Working – hybrid model enabling our employees to work in the office and at home
- Purchased Leave, Parental Leave, Volunteer Leave, Gender transition leave, Well-being leave
- Employee Recognition Program - to recognise people who are demonstrating our values and Company purpose
- Talent Referral Program
- Salary Sacrificing via Superannuation
- Employee Assistance Program
- Learning & Development - Development at your fingertips via self-paced learning, including educational assistance support
- Employee discounts – Access discounted rates and offers from a variety of providers including Bupa and Microsoft
- Novated Car Leasing
Culture at MUFG Pension & Market Services
We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive, and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of our company and together we will achieve our full potential.
We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.
How to apply
Ready to take the next step in your career? Apply now with your highlighting your skills, experience, and why you would be a good fit for the role.
Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.
MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly.
Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.
A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.
Our MUFG Retirement Solutions division combines its proprietary technology, process and people to deliver a comprehensive financial data solution to its superannuation clients. We support clients across all superannuation fund sectors including government, industry, retail and corporate.
By accompanying our core member and employer administration with a full range of value-added services, we offer the most comprehensive superannuation administration solution on the market. The scale, adaptability and ease of use of our proprietary systems, in conjunction with our integrated analytics offering, allow us to innovate and grow with the needs of our clients.
MUFG Pension & Market Services is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.
We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the MUFG Pension & Market Services journey and together we will achieve our full potential.
We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.
Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.
