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Consultant, Learning & Development NSW

McDonald's -
Thornleigh NSW

Apply Now

Job Details

Benefits

Birthday leave
Annual leave
Employee discount
Paid volunteer leave

Qualifications

Presentation skills
Communication skills

Full Job Description

Job Description:

McDonald’s Australia is the largest quick service restaurant operation in the country. Fondly known as “Macca's”, we have been a household name in Australia for over 50 years, we believe that our customers are the heart and soul of everything we do and make it our mission to make every moment count! As an employer of choice winner time and time again, working with us means taking pride and having fun along the way; while growing and developing your career in a dynamic and supportive environment.

Could you be our next Learning and Development Consultant NSW?

As the Consultant, Learning & Development NSW, you’ll play a hands on role in delivering and coordinating high‑quality learning experiences across the region. From facilitating instructor‑led training and supporting leadership programs, to managing learning logistics, stakeholder enquiries and regional communications, this role is central to ensuring learning is practical, well‑executed and embedded in day‑to‑day operations. You’ll work closely with restaurant teams, market leaders and support functions to bring learning initiatives to life and support consistent capability uplift at scale.

What you can expect on a day-to-day basis:

Facilitating high-quality instructor-led classes for Crew, Crew Coaches, and managers. Mark attendance, set up and pack down classrooms for all classes, organise printing where required
Managing all learning enquiries from licensee and McOpCo employees, and act as the conduit to Scaled Services
Coordinating all required logistics for graduation classes (where applicable)
Writing Digital Owner Operator Review (DOOR) and 6 monthly comments
Co-ordinating host restaurants for Store Day including sending reminder emails and planning classes for the year
Training Cadet program including training plans, teach backs, feedback for each instructor and graduation prep
Marking MDP1 Workbooks on myLearning and verifying completion of RLF pre-work prior to LGR (with the support of Scaled Services)
Conducting peer evaluations – teach backs prior to facilitations to ensure best practice training
Continue upkeep of facilities such as safety inspections, stock rotation and inventory, including classroom supplies
Leading Workplace communications on regional pages including project support, recognising individuals and drafting Monday Sauce articles
Supporting the implementation of all learning and development initiatives across the region, ensuring high levels of engagement and collaboration with market leaders, including licensees and field team
Supporting with curriculum updates to ensure curriculum reflects current business practices and priorities
Monitoring shared inbox and responding to email queries with the support of Scaled Services
Completing assigned secondary duties to support the running of the ANZ learning and development team

Your keys to success:

Excellent verbal and written communication skills
Strong facilitation and presentation skills
Adept with a variety of multimedia training platforms and methods
McDonald’s Restaurant Management experience preferred

Relish in the Macca's difference when you join the Golden Arches:

Competitive Remuneration Package. We offer a total reward package of base salary, health care and bonus.
5 Weeks of Annual Leave. Switch off and recharge or explore your passions outside of work with an additional week of annual leave each calendar year.
Birthday & Volunteer Leave. Enjoy a day-off during your birthday month and 3 days annually to volunteer for a registered charity you are passionate about.
Ongoing Professional Development. We are committed to developing our people by investing in leadership programs and free access to LinkedIn Learning.
Modern Office with Sustainable Amenities. Newly revamped office located in Thornleigh featuring the latest technology and electric car chargers to support eco-friendly commuting.
Macca’s Staff Discount & Retail Discounts. Enjoy discounted Macca’s at any restaurant across Australia and access to hundreds of retail discounts.
Access To Our 24/7 Wellbeing Partner (Sonder) For You & Your Immediate Family. Using the Sonder app, access free and confidential safety, medical and mental health support via chat or phone with accredited professionals.
A Fun & Vibrant Culture. Immerse yourself in local and Macca’s only events and experiences from day one of working with us.

At Macca’s, our doors are open to everyone, and we live by our Golden Rule: treating everyone with dignity, fairness and respect, always. We’re committed to building a safe, inclusive and welcoming workplace where everyone feels valued and empowered - it’s our people who make us Macca’s.

As an equal opportunity employer, we strongly encourage applications from people of all backgrounds, identities and experiences. If you have a disability, illness or injury and need adjustments during the recruitment process, we’re here to help, just reach out to start the conversation.

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Could you be our next Learning and Development Consultant NSW?

What you can expect on a day-to-day basis:

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Relish in the Macca's difference when you join the Golden Arches:

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