About this opportunity
The Practice Development Manager (PDM) will be responsible for generating sales through existing customers and developing leads for new customers in their assigned territories in Northwest of Melbourne. Activities will also include practice educational workshops, iTero equipment sales, trade shows and selling related materials and collateral. The PDM’s customer base will be general dentists.
The customer must view the PDM as a business partner and value their support and input in their interaction with their practices. The PDM will actively assist all practices in promoting the Invisalign brand to its patients.
This is a fixed term contract of 12 months.
In this role, you will…
- Maintain a high level of service to customers in their assigned territories by ensuring efficient, accurate and a timely response to enquiries, correspondence and orders.
- Manage current customer base and proactively seek to increase new opportunities
- Ensure that all administrative requirements are completed
- Utilize CRM as a strategic planning tool to track customer activity, territory sales, open leads, customer support calls and any other report that will assist in efficiently managing the territory.
- Maintain a high level of product knowledge, clinical understanding and competence in Invisalign products and processes.
- Develop a complete understanding of how Invisalign through product and marketing, are able to significantly increase a practice’s profile, gross turnover and net profit. The customer will need to have total confidence in the PDM to be able to achieve these goals.
- Responsibility to open conversations about iTero intraoral scanners, in-practice benefits and detail to drive conversion. Working alongside iTero team ANZ.
- Attend, participate and effectively interact in meetings, conferences and trade shows to increase the profile of Invisalign and differentiate it from other Dental companies.
- Attend trade shows, clinical and promotional programs, events and training seminars as required.
- Ensure professional representation of Invisalign with customers and internal stakeholders.
In this role, you’ll need …
- Excellent communication skills with the ability to confidently present to health care professionals.
- High level of interpersonal skills and ability to build collaborative relationships with empathy.
- High level of agility in managing and prioritizing tasks, has good organisational, planning and coordination skills
- Ability to work autonomously, plan and manage your territory.
- Strong desire to deliver results and drive growth across the territory.
- Strong persuasive and negotiation skills.
Experience, Education and Knowledge
- Sales or marketing experience preferred with a proven track record.
- Experience in Orthodontic, Dental or Medical Industry preferred with a proven track record.
- Good computer skills with a minimum knowledge of using Word, Excel, Outlook, SDFC and Power Point.
- Drivers license essential.
Travel will be required in the management of multiple territories, meetings and conferences.
Work outside normal hours or weekends may also be required in instances of Trade Shows, Conferences or Sales Meetings.
Your growth and well-being:
At Align, every smile matters. We’re committed to helping you thrive by supporting the health, growth, and well-being of our team members through a variety of tools and programs. While specific offerings may vary by location and role, Align employees can typically expect:
- Health and well-being programs to keep you thriving in both body and mind.
- Employee-exclusive discounts on Invisalign products.
- Learning opportunities through online learning resources and support for your individual development plans.
- Inclusive, global workplace that fosters collaboration, recognition and belonging.
Country and/or role specific details will be shared with you by your recruiter during the interview process.
Discover Align:
We are a global community of game-changers and smart team players, united by our belief in the power of a smile. Our dynamic team of exceptional employees is dedicated to transforming the industry and creating extraordinary outcomes every day.
Align’s core values of agility, customer, and accountability are more than words to work by, they are words we live by. The actions we take every day speak to who we are as a company and our focus on being truly impactful. We celebrate our differences, and the many ways we support one another— ultimately creating a more inclusive organization and world as we continue transforming smiles and changing lives.
We foster a culture where thinking differently and seeking new experiences are not just encouraged but celebrated. With the Align Mindset, we empower each other, ensuring every voice is heard and valued in an inclusive environment that inspires creativity and collaboration.
At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we are committed to building a workforce rich in diverse cultural backgrounds and life experiences, fostering a culture of open-mindedness and compassion. We live our company values by promoting healthy people and healthy communities, all with the intent of changing millions of lives, one unique smile at a time.
As part of our commitment to innovation, Align Technology includes exocad and Cubicure, companies that enhance our offerings and extend our impact to industry transformation.
Eager to learn how we embrace our global differences and nurture employee well-being?
Explore Align's culture here!
Want to discover more about exocad and Cubicure? Click on their names for additional information.
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Equal Opportunity Statement:
Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.
