- Experience in customer service, administration, or service coordination
- revious experience supporting field technicians
- Refrigeration or air‑conditioning knowledge is desirable
HVAC Service Coordinator – Near Clayton, VIC
About the Role
A leading national air‑conditioning provider is expanding its service operations and seeking an experienced HVAC Service Coordinator to join the team in Clayton, VIC. This position is ideal for someone who enjoys being the central point of contact, thrives in a fast‑paced environment, and takes pride in keeping service operations running smoothly.
You will coordinate bookings, support field technicians, manage customer enquiries, and ensure all service activities are delivered with professionalism and accuracy.
Key Responsibilities
- Managing customer enquiries and delivering first‑class service
- Coordinating bookings and ensuring timely follow‑ups
- Preparing repair quotes and responding to customer queries
- Processing warranty claims, orders, and general administrative tasks
- Supporting field technicians with stock, parts, and daily coordination
- Assisting with reporting and operational support duties
What You’ll Bring
- Experience in customer service, administration, or service coordination
- Previous experience supporting field technicians (HVAC or similar highly desirable)
- A calm, proactive, solutions‑focused approach
- Exceptional phone manner and customer service skills
- Strong communication and relationship‑building abilities
- Excellent organisation and attention to detail
- Confidence working with technical information
- Refrigeration or air‑conditioning knowledge is desirable but not essential
Why This Role Stands Out
You will join a supportive team that values collaboration, clear communication, and delivering exceptional service. If you enjoy being the go‑to person and want a stable role with long‑term growth potential, this opportunity offers exactly that.
Apply Now
Interviews are currently underway.
Shortlisted candidates will be required to complete a medical and police check as part of the employment process.
