In-Demand It support technician Jobs in Morningside, Qld

Team Lead Support Analyst- Centrered IT
Lyra Technology Group —Brisbane QLD
- Full-time
- Hybrid work
- Azure
- IT
- Computer skills
Quick Apply
7d
Flight Operations Technical Support Officer
Virgin Australia —Brisbane QLD
- Full-time
- Hybrid work
- Engineering
- Analysis skills
- Communication skills
- Work from home
Training System Admin / Operator, ILS2
Yorktown Systems Group —Brisbane QLD
- Full-time
- Associate degree
System Application Support Engineer
NTT —Brisbane QLD
- Contract
- Laboratory experience
- Manufacturing
Quick Apply
5d
Technical Support Lead - Brisbane
Egis —Brisbane QLD
- Contract
- Hospitality
- Computer Science
- Customer service
- Parental leave
11d
Systems Administrator
Accenture —Brisbane QLD
- Full-time
- Azure
- Management
- DevOps
Senior Technical Customer Support Engineer - Australia
ClickHouse —Brisbane QLD
- On call
- Remote
- Azure
- AWS
- AI
- Health insurance
Technical Support (BMS & Controls) | Brisbane
Katz Recruitment —Brisbane QLD
- Full-time
- Mechanic experience
- Customer service
- Office
Quick Apply
10d
System Development Engineer, Core Networking (Relocation support available)
Amazon Support Services Pty Ltd —Brisbane QLD
- Full-time
- AWS
- Health insurance
- Employee assistance program
IT Field Technician
DXC Technology —Brisbane QLD
- Full-time
- Customer service
- In-person
- Time management

Discover related jobs

Based on your search for it support technician jobs.

Support Officer
Queensland Government —Moreton Bay QLD
Applications to remain current for 12 months.<space>This work is licensed under a Creative Commons Attribution 3.0 Australia License.
10d
Marketing Officer
Just Keep It Fresh —Acacia Ridge Dc QLD
Previous working experience in service-based, retail, automotive, lifestyle, luxury, or customer-facing businesses are highly preferred.
$75,000 - $85,000 a year
Quick Apply

I want to receive the latest job alert for it support technician in morningside, qld

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

it support technician jobs near morningside, qld

Technical Support jobs in Brisbane QLD

System Engineer jobs in Brisbane QLD

Systems Administrator jobs in Brisbane QLD

Technical Support jobs in Melbourne Vic

Technical Support jobs in Perth Wa

Community Support Worker jobs in Melbourne Vic

Night Support Worker jobs in Ormiston Qld

Technical Support jobs in Traralgon Vic

Disability Support jobs in Launceston Tas

Disability Support Work jobs in Albion Park Nsw

Technical Support jobs in St Leonards Nsw

Team Member, Cotton On jobs in Darwin Nt

Disability Support jobs in Wagga Wagga Nsw

Disability Support Worker jobs in Sydney Nsw

Support Worker jobs in Maitland Nsw

Child Youth Family Support Worker jobs in Sydney Nsw

Technical Support jobs in Coogee Nsw

Weekend Support Worker jobs in Perth Wa

Technical Support jobs in Cannington Wa

Technical Support jobs in Knoxfield Vic

Team Lead Support Analyst- Centrered IT

Lyra Technology Group
Brisbane QLD

Quick Apply

Job Details

Permanent | Full-time
7 days ago

Qualifications

Azure
IT support
IT
Computer skills
Communication skills

Full Job Description

Lyra Technology Group is a private equity-backed holding company that invests in and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.

About The Position

One of our operating companies, Centrered IT, is looking for a Team Lead Support Analyst in Brisbane.

This is a client-facing leadership role where you will be the primary point of contact for service escalations, providing technical guidance to Support Analysts and helping clients get the most from their IT environment.

You will be working full-time on-site with one of Centrered's largest clients, while working closely with the IT team and key client stakeholders.

As a senior member of the Managed Services team, you will provide leadership, mentoring and escalation support to analysts while maintaining strong relationships with clients.

Responsibilities:

Provide technical leadership, guidance and mentoring to Support Analysts, including pod leadership where required.
Act as a key escalation point for complex client issues.
Lead and mentor Incident, Problem and Change Management processes.
Analyse technical issues and perform root cause analysis.
Support the design, planning and enhancement of ICT network architectures.
Install and configure routers, firewalls, switches, cabling and other network devices.
Maintain core server architecture, including patching, updates, servicing and planned upgrades.
Maintain and manage Microsoft 365 environments and backup solutions.
Support cyber security initiatives and promote a “security first” approach.
Undertake capacity planning and reporting on core systems.
Drive the effective use of existing and emerging technologies to achieve business outcomes.
Provide telephone, face-to-face and remote support, including site visits where required.
Maintain accurate technical and customer-facing documentation.
Build and maintain strong client relationships through consistent, professional and responsive service.
Promote collaboration and teamwork across the Managed Services team and wider business.

Skills required

5-10 years’ experience in an IT support or managed services environment.
Previous experience leading, mentoring or managing an IT support team.
Strong experience handling technical escalations from support team members.
Solid computer and IT skills.
Experience working in a Managed Service Provider (MSP) environment is highly desirable.
Strong understanding of Microsoft 365 environments.
Experience with Windows 10/11, Windows Server and Active Directory/Azure Active Directory.
Experience with networking technologies, including routers, switches and firewalls.
Strong problem-solving and root cause analysis skills.
Excellent communication and client relationship skills.
Ability to work collaboratively while taking ownership of escalated issues.
Ability to travel or attend client sites as required.
Relevant IT certifications or a willingness to undertake certification training.

Benefits

Dedicated professional development time
Brisbane-based, client-site position.
Certification training every week to support your professional development.
1-2 days WFH per week after probation.
Career progression opportunities within Centrered IT.
The opportunity to work closely with one of our largest clients and key stakeholders.

Company Overview

Please visit https://lyratechgroup.com/careers/ for more information

Quick Apply

Refine Your Search

it support technician jobs in morningside, qld

Team Lead Support Analyst- Centrered IT

Flight Operations Technical Support Officer

Training System Admin / Operator, ILS2

System Application Support Engineer

Technical Support Lead - Brisbane

Systems Administrator

Senior Technical Customer Support Engineer - Australia

Technical Support (BMS & Controls) | Brisbane

System Development Engineer, Core Networking (Relocation support available)

IT Field Technician

Discover related jobs

I want to receive the latest job alert for it support technician in morningside, qld

Explore jobs in more locations

Company Overview

Job Seeker Tools

Employer Tools

Browse

Stay Connected