In-Demand Incident & problem specialist Jobs in Parramatta, Nsw

Technical Support Engineer Team Leader
Genetec —Sydney NSW
- $90,000 - $100,000 a year
- Customer service
- Databases
- Administrative experience
Quick Apply
6d
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Lendlease —Sydney NSW
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- Construction experience
- Communication skills
- Annual leave
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Advanced Technical Support Engineer - LV distribution and metering devices
Schneider Electric —Macquarie Park NSW
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Linfox —Kemps Creek NSW
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Claims Assessor
First Australian Company —Chatswood NSW
- Full-time
- Office
- Analysis skills
- Bachelor's degree
- Employee assistance program
- Referral program
Quick Apply
12d
Senior WHS Specialist (Work Health & Safety)
Device Technologies Australia —Sydney NSW
- Full-time
8d
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Amazon Web Services Australia Pty Ltd —Sydney NSW
- Full-time
- Computer science
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Technical Account Manager
Adobe —Sydney NSW
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Level 3 Service Desk Engineer
EFEX —Sydney NSW
- $90,000 - $120,000 a year
- Full-time
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Quick Apply
Senior Manager - Line 2 Compliance Advisory
Bank of Queensland —Sydney NSW
- Full-time
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Freyssinet —Macquarie Park NSW
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Senior Analyst Line 1 Risk
Bank of Queensland —Sydney NSW
- Full-time
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Storage Engineer
Capgemini —Sydney NSW
- Hybrid work
- SharePoint
Data Center Critical Facilities VI (Shift lead)
Equinix —Sydney NSW
- Full-time
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MC Core Cloud Specialist VAS
Ericsson —Sydney NSW
- Administrative experience
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ServiceNow -Configuration Management Lead
Downer Group —North Ryde NSW
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Capgemini Sogeti —Sydney NSW
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Manager Technology Risk
Commonwealth Bank —Sydney NSW
- Full-time
- AI
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11d
Senior Systems Specialist - MES
Cochlear Ltd —Sydney NSW
- Full-time
- ERP systems
- Education
- Bachelor's degree
7d

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Technical Support Engineer Team Leader

Genetec -
Sydney NSW

Quick Apply

Job Details

$90,000 - $100,000 a year
6 days ago

Qualifications

TCP
CCNP
IIS
Customer service
CCNA
CCTV
Technical support
Databases
Administrative experience
Analysis skills
Driver Licence
Network protocols
Virtualisation
Security
SAN
Diploma
Communication skills

Full Job Description

OVERVIEW:

Genetec Australia PTY Ltd is seeking the role of the Technical Support Engineer Team Leader (Australia) is to coordinate a team of 3 to 4 Support Engineers while continuing to ensure the team provides quality and professional post-sales services to our customers via email, phone, text chat or on-site support. They will help handle more complex cases and be involved in technical escalations. The Technical Support Engineer Team Leader is based in Sydney and will report to the Customer Experience Manager (Australia).

JOB DUTIES:

Technical Support:

Use software tools to diagnose and solve complex issues and service outages
Conceptualize and articulate ideas clearly and concisely
Resolve problems in compliance with established processes
Ensure timely escalation of critical customer related issues through proper channels
Ensure timely resolution of customer issues and monitors escalated cases
Monitor local Technical Support specialists and assist them in more difficult cases
Develop and maintain a strong relationship with new and existing customers
Develop and maintain an extensive working knowledge of Genetec's solutions
Contribute to the evolution of our software and Support processes
Participate in the elaboration of technical documentation and knowledge base article
Properly document issues encountered in the field in the Genetec trouble ticket system and customer relationship management (CRM) tool
Prepare product related training programs to ensure the team is up to date on technical knowledge
Handle, and train employees on other products like Stratocast, Genetec Security Center, Horizon (Genetec Security Center SaaS).
Prepare and assist the on-boarding, training, and reverse shadowing new employees.
Participates in the employee evaluation process with the CX Manager

Additional tasks:

Collaborate with Sales Admin, CRM Data Specialists, DBS and DI teams to resolve CRM incidents and handle urgent customer GTAP login issues for portal.genetec.com & Genetec.com/Portal including backend related issues. Collaborate with Login.Genetec.com devs for issues related to the domain and improve the functionality of it. This may include reporting on security vulnerabilities.
Collaborate with Genetec.com/Portal (New Online Store) devs and team to resolve issues raised internally or by customers.

Field Support:

Perform installation, audit, assessment, maintenance, and technical support of Genetec systems on customer premises
Provide on-site and off-site professional services to Genetec customers, including proof-of- concept, on-site technical support, system deployment and commissioning, training, audits, and status assessments and will act as a general liaison between Genetec and its customers
Define product and functional requirements based on customer feedback and facilitate new product development work specific to the customer
Provide an open forum for questions regarding strategic plans, best practices, and advice on upgrades special concerns, and ad-hoc consulting for software implementation, integration, training, and change requests

Requirements

SKILLS & EXPERIENCE :

Minimum Diploma/Degree in Computer Sciences, Computer Engineering, Electronics or an equivalent technical qualification such as CCNA, CCNP certification
3-5 years working experience in a related role
Strong analytical and troubleshooting skills in both hardware and software
Flexible, with a “can do” attitude, able to multitask, with an ability to manage priorities
Experience in customer service, technical support, and project management
Strong sense of urgency with a desire to constantly learn and evolve at the same pace as the software
Strong team player while possessing the autonomy to manage his own workload
Experience in physical Security environment
CCNA qualification
Fluent and proficient in verbal and written communication in English
Any other languages will be considered a strong asset
Must possess a valid driver’s license and passport
Capacity to travel up to 35% for field engineering assignments
Excellent administration and troubleshooting knowledge of the various Windows operating systems (Active Directory, file sharing, IIS, clustering, GPO, performance monitoring, etc.)
Excellent knowledge of networking principles and IP protocols
Experience with networking equipment configuration and troubleshooting (switches, routers, etc.)
Experience working with a video security system over IP – CCTV system or Access control.
Experience working with SQL databases
Clear understanding of TCP, IP and UDP protocol stack
Understanding of network storage (SAN, NAS, iSCSI) principles and best practices
Understanding of server virtualization concepts

Salary: Between AUD $90,000.00 and AUD $100,000.00 (range excludes superannuation), depending on experience.

Applications will be accepted for a minimum period of 28 days, with the closing date for applications being 16 September 2026.

Quick Apply

Refine Your Search

incident & problem specialist jobs in parramatta, nsw

Technical Support Engineer Team Leader

Applications Operations Leader

Quality Advisor

Advanced Technical Support Engineer - LV distribution and metering devices

Warehouse Supervisor - PM

Claims Assessor

Senior WHS Specialist (Work Health & Safety)

Associate Security Specialist, Region Services

Technical Account Manager

Level 3 Service Desk Engineer

Senior Manager - Line 2 Compliance Advisory

NSW QSE Advisor

Senior Analyst Line 1 Risk

Storage Engineer

Data Center Critical Facilities VI (Shift lead)

MC Core Cloud Specialist VAS

ServiceNow -Configuration Management Lead

Storage Engineer

Manager Technology Risk

Senior Systems Specialist - MES

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