In-Demand Software development occupations Jobs in Australia

Support Analyst
Victorian Government —Melbourne VIC
- $100,894 - $114,476 a year
- Full-time
- Azure
- Management
- SQL
11h
Senior Multimedia Designer
Victorian Government —Melbourne VIC
- $100,894 - $114,476 a year
- Full-time
- Communication skills
4d
Education Support Level 1 Range 2
Victorian Government —Melbourne Eastern Suburbs VIC
- Part-time
- Office experience
12d
Graduate Dentist
Victorian Government —Shepparton VIC
- $89,079 a year
- Full-time
- Clinic
- Communication skills
- Parental leave
- Employee assistance program
7d
Mechanical Engineer
Rojone Pty Limited —Ingleburn NSW
- Full-time
- CAD
- Analysis skills
- Bachelor's degree
- On-the-job training
Quick Apply
17h
District Mechanical Officer
Victorian Government —Ballarat VIC
- $77,302 a year
- Full-time
- Parental leave
7d
Workplace Rehabilitation Consultant - Psychologist / Rehabilitation Counsellor
KINNECT —Toowoomba QLD
- Part-time
- Remote
- Communication skills
- Time management
- Work from home
Diesel Motor Mechanic
Farmers Centre (WA) Pty Ltd —Ravensthorpe WA
- From $45 an hour
- Overtime
- In-person
- Relocation assistance
- Professional development assistance
Quick Apply
13d
Teacher Aide
Victorian Government —Melbourne VIC
- Part-time
- Office experience
1d
Classroom Education Support - Special Education
Victorian Government —Melbourne Northern Suburbs VIC
- Part-time
11d
Inpatient Administration Officer (Admin Off Lvl 2) - Casual Pool
South Western Sydney Local Health District —Sydney Western Suburbs NSW
- $34.93 - $36.09 an hour
- Part-time
- Casual pool
- Customer service
- Microsoft Office
- Annual leave
- Parental leave
1d
Postdoctoral Research Fellow, Radiation Oncology
Northern Sydney Local Health District —Sydney NSW
- $121,581.81 - $159,582.42 a year
- Full-time
- Research
- University
3d
Clinical Nurse Educator
Hunter New England Local Health District —Tamworth NSW
- $62.67 - $64.70 an hour
- Part-time
- Research
- Computer skills
- Communication skills
- Annual leave
- Parental leave
1d
Patient Transport Officer Wilcannia
Far West Local Health District —Dubbo NSW
- $34.49 an hour
- Part-time
- First Aid Certification
- Communication skills
4d
Senior Project Officer - Information Management
NSW Resources —Australia
- $133,348 - $146,945 a year
- Full-time
- Hybrid work
- Writing skills
- Analysis skills
- Agile
12d
Senior Engineer
NSW Public Works —Australia
- From $133,348 a year
- Full-time
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Connect2Care —Australia
- $76,515 - $96,400 a year
- Full-time
- Master's degree
- Supervising experience
- Psychology
- Work from home
- Employee assistance program
Quick Apply

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Support Analyst

Victorian Government -
Melbourne VIC

Apply Now

Job Details

Full-time
$100,894 - $114,476 a year
11 hours ago

Qualifications

Jira
Azure
Management
IIS
IT service management
SQL
ITIL
Security
ServiceNow
Agile
Systems analysis
Application support
Working with Children Check
Help desk

Full Job Description

Overview

Work Type: Fixed-term - Full-time

Salary: $100,894 - $114,476

Grade: VPS 4

Occupation: IT and telecommunications

Location: Melbourne - CBD and Inner Metro suburbs

Reference: VG/DE/FPIS/1943717

Reporting to the ECE Senior Specialist System Operations, the Support Analyst will join the ECE System Operations team within Early Childhood Digital Services. This role plays a crucial part in supporting applications and systems within the Early Childhood Education sector.

Joining a broader team, this role will be responsible for dealing with user queries and investigations, administering user access, and providing day-to-day support across ECE applications and systems.

The role will provide support to users and stakeholders both internal and external to the Department of Education.

About the Department

The department provides a wide range of learning and development support and services.

The department provides policy leadership, plans for the future of education in Victoria and leads key cross-sector collaboration. The department plays an important system steward role by providing support, guidance, oversight and assurance across early childhood and school education systems, as well as directly providing school education and 50 new early learning centres.

About the Division

The Information Management and Technology Division (IMTD) guides the Departments' digital capability and is leading digital transformation for the Department including Victorian government schools. The division architects manage and support the largest technology network in Victoria, which has a user base of approximately 750,000 staff and students.

IMTD provides innovation and leadership in the transformation and management of the Department's digital capability through the implementation of solutions on the department's cloud environment (IaaS), enterprise cloud platforms (PaaS) and software (SaaS), using agile practices with a focus on user experience, security, and integration.

As a valued member of the diverse IMTD team, you will have the opportunity to be part of influencing the new way of working for the department through your strong technical skills and customer-centric approach.

This position sits in the Early Childhood Education Digital Services Branch. A minimum requirement of 3 days a week in the DE office is required, plus a valid Working with Children Check (E).

About the Role

Joining a broader team, this role will be responsible for dealing with user queries and investigations, administering user access, and providing day-to-day support across ECE applications and systems.

The role will provide support to users and stakeholders both internal and external to the Department of Education.

24 month Fixed Term contract

Key activities will include.

Technical support – record all user support requests, whether received by phone, email, or other methods, ensuring complete information is captured in the ITSM system.
Providing phone-based support to users of supported systems, addressing inquiries received via dedicated queues active between 9 AM and 5 PM.
Providing consultation, trouble shooting and advisory service to system
Logging and maintaining support requests to ensure all requests for support including incidents are dealt with according to agreed standards and
Investigation and resolution of issues, system modifications, updating documentation and defining
System monitoring with real-time monitoring
Contribute to the development of system documentation, processes and knowledge
Assist in system analysis and testing
Manage access to the
Produce system reports and data for
Help improve business processes, reporting and
Some out-of-business hours support is required for critical priority support incidents and planned production activities.

Attributes

You have experience in providing application support and dealing with system end users.

Experience in end-user support via the Helpdesk or Support team.
Experience with debugging, triaging and
Experience with SQL database
IT Service Management experience and ITSM tools (ServiceNow).
Cloud Web Applications (Azure), and data platforms (SQL).

Desirable Qualifications and Experience

Essential:

Experience in end-user support via Helpdesk or Support team.
Experience with debugging, triaging, and
Experience with SQL database
IT Service Management experience and ITSM tools (ServiceNow).
IIS Web Applications (Azure), and data platforms (SQL).

Desirable:

Relevant tertiary qualification in Information
Experience in supporting identity management services such as Azure
Experience in using Jira and
ITIL

Further Information

For more details regarding this position please see attached position description for the capabilities to address in application.

The department values diversity and inclusion in all forms - gender, religion, ethnicity, LGBTIQ+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply. For more information about our work, working for the Department, diversity and inclusion, and our employment conditions visit the Department website and our Diversity and Inclusion page

Applicants requiring adjustments can contact the nominated contact person.

Information about the Department of Education's operations and employment conditions can be located at www.education.vic.gov.au.

For further information pertaining to the role, please contact John Rodriguez - Senior Manager System Operations via [email protected]

Preferred applicants may be required to complete a police check and may be subject to other pre-employment checks. Information provided to the Department of Education will be treated in the strictest confidence.

Please let us know via phone or email if you require any adjustments to ensure your full participation in the recruitment process or if you need the ad or any attachments in an accessible format (e.g large print) due to any viewing difficulties or other accessibility requirements.

Applications close 11:59pm on 8th September 2026

Applications close Tuesday 8 September 2026 at 11.59pm

Posted

25 August 2026

Apply Now

Refine Your Search

software development occupations jobs in australia

Support Analyst

Senior Multimedia Designer

Education Support Level 1 Range 2

Graduate Dentist

Mechanical Engineer

District Mechanical Officer

Workplace Rehabilitation Consultant - Psychologist / Rehabilitation Counsellor

Diesel Motor Mechanic

Teacher Aide

Classroom Education Support - Special Education

Inpatient Administration Officer (Admin Off Lvl 2) - Casual Pool

Postdoctoral Research Fellow, Radiation Oncology

Clinical Nurse Educator

Patient Transport Officer Wilcannia

Senior Project Officer - Information Management

Senior Engineer

Occupational Therapist, Speech Pathologist and Psychologists Welcome | International Pathway

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