In-Demand Behavior support Jobs in Glen Iris, Vic

Duty Manager
Marriott International, Inc —Melbourne VIC
- Full-time
- Hospitality
- Administrative experience
- Senior Secondary Certificate of Education
14d
Support Care Worker - Casual
Cosy Home Care —Ivanhoe VIC
- $36.81 - $66.00 an hour
- Part-time
- CPR Certification
- First Aid Certification
- In-person
- Professional development assistance
Quick Apply
1d
WIM Investigator, AMSEC WIM
Amazon Support Services Pty Ltd —Melbourne VIC
- Full-time
- Management
- Master's degree
- Analysis skills
Senior Manager, New Business Development & Emerging Markets, Australia
National Football League —Melbourne VIC
- Microsoft Excel
- Management
- Master's degree
Claims Specialist
Coles Group —Hawthorn East VIC
- Full-time
- Customer service
- Microsoft Office
- Analysis skills
- Free parking
- Employee stock purchase plan
4d
Facilities Manager
CBRE —Melbourne VIC
- Full-time
- Management
- Education
- Bachelor's degree
Public Sector Lead
Delinea —Melbourne VIC
- Full-time
- Management
- Sales
- Salesforce
- Health insurance
- Employee assistance program
11d
Project Manager - BMS
Schneider Electric —Melbourne VIC
- Full-time
- PMP
- Microsoft Office
- Analysis skills
- Parental leave
- Employee discount
5d
Senior Media Insights Consultant
Circana Australia —Melbourne VIC
- Hybrid work
- Sales
- Marketing
- AI
Quick Apply
Food & Beverage Operations Manager
Marriott International, Inc —Melbourne VIC
- Full-time
- Hotel experience
- Employee assistance program
- Referral program
Stockroom Specialist - Uni Hill Factory Outlet, VIC
Adidas —Melbourne VIC
- Full-time
- Employee discount
Oceania Records and Information Management Leader
EY —Melbourne VIC
- Recruiting
- Power tools
- AI
- Parental leave
13d
Learning Enrichment Teacher
Good News Lutheran College —West Melbourne VIC
- Full-time
- Communication skills
Quick Apply
Senior Brand&Growth Manager-ANZ
Binance —Melbourne VIC
- Remote
- Presentation skills
- Financial services
- AI
Quick Apply
People and Culture Manager - Australia
Acquire Intelligence —Melbourne VIC
- Full-time
- Bachelor's degree
- Communication skills
- Negotiation
- Referral program
Head of Loyalty - Retail
Endeavour Group —Richmond VIC
- Full-time
- Analysis skills
- Leadership
- Communication skills
11d
Staff Frontend Solution Architect
Heidi —Melbourne VIC
- Full-time
- Hybrid work
- AI
- Communication skills
- Work from home
- Parental leave
Senior Media Insights Consultant
Circana —Melbourne VIC
- Full-time
- Sales
- Marketing
- AI
National Retail Strategy Lead
Schneider Electric —Melbourne VIC
- Full-time
- Sales
- Negotiation
- Parental leave
- Opportunities for advancement
Regional Operations Manager VIC/SA - Construction Projects
Schneider Electric —Melbourne VIC
- Full-time
- Construction experience
- Leadership
- Communication skills
- Parental leave
- Opportunities for advancement

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Duty Manager

Marriott International, Inc -
Melbourne VIC

Apply Now

Job Details

Full-time
14 days ago

Qualifications

Hospitality
Administrative experience
Senior Secondary Certificate of Education
Education
Hospitality Management
Front desk
Guest services

Full Job Description

Additional Information
Job Number26100739
Job CategoryRooms & Guest Services Operations
Location205 Collins Street, Melbourne, Victoria, Australia, 3000
ScheduleFull Time
Located Remotely?N
Position Type Management

JOB SUMMARY

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES

Supporting Property Operations and Guest Relations Needs

Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.

Communicates any variations to the established norms to the appropriate department in a timely manner.

Sends copy of MOD report to all departments on a daily basis.

Strives to improve service performance.

Ensures compliance with all policies, standards and procedures.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Supporting Profitability Goals

Understands and complies with loss prevention policies and procedures.

Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.

Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

Managing the Guest Experience

Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.

Empowers employees to provide excellent customer service.

Provides immediate assistance to guests as requested.

Serves as a leader in displaying outstanding hospitality skills.

Sets a positive example for guest relations.

Responds to and handles guest problems and complaints.

Ensures employees understand customer service expectations and parameters.

Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.

Participates in the development and implementation of corrective action plans to improve guest satisfaction.

Records guest issues in the guest response tracking system.

Assisting Human Resources Activities

Participates as needed in the investigation of employee and guest accidents.

Observes service behaviors of employees and providing feedback to individuals.

Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.

Celebrates successes and publicly recognizes the contributions of team members.

Ensures employees are cross-trained to support successfully daily operations.

Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.

Understands and, if necessary, implements all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.

Apply Now

Refine Your Search

behavior support jobs in glen iris, vic

Duty Manager

Support Care Worker - Casual

WIM Investigator, AMSEC WIM

Senior Manager, New Business Development & Emerging Markets, Australia

Claims Specialist

Facilities Manager

Public Sector Lead

Project Manager - BMS

Senior Media Insights Consultant

Food & Beverage Operations Manager

Stockroom Specialist - Uni Hill Factory Outlet, VIC

Oceania Records and Information Management Leader

Learning Enrichment Teacher

Senior Brand&Growth Manager-ANZ

People and Culture Manager - Australia

Head of Loyalty - Retail

Staff Frontend Solution Architect

Senior Media Insights Consultant

National Retail Strategy Lead

Regional Operations Manager VIC/SA - Construction Projects

I want to receive the latest job alert for behavior support in glen iris, vic

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