In-Demand Helpdesk support Jobs in Australia

Customer Success Specialist
Buddy Advisory —Geelong VIC
- $65,000 - $75,000 a year
- Organisational skills
- In-person
- AI
Application Support Lead
Thinktank —Sydney NSW
- Hybrid work
- Salesforce
- Analysis skills
- Financial services
- Annual leave
Office Manager / Executive Assistant
INTREC Management —Victoria
- Office
- Microsoft Office
- Administrative experience
- Referral program
Application Support Lead – Leading Non-Bank Lender
Thinktank —North Sydney NSW
- Full-time
- Hybrid work
- Salesforce
- Analysis skills
- Financial services
- Annual leave
Quick Apply
Advanced Care Support Helpdesk Worker
Victorian Government —Melbourne VIC
- $97,429 - $109,593 a year
- Full-time
- Recruiting
- Communication skills
2h
Client Finance Specialist - Billings - Remote
Employment Hero —Sydney NSW
- Full-time
- Remote
- Salesforce
- AI
- Parental leave
Quick Apply
4d
IT Support Officer - Broadbeach, QLD
Ignite —Broadbeach QLD
- Full-time
- Computer Science
- Customer service
- Bachelor's degree
2d
Group Senior Helpdesk Analyst
Prouds —Summer Hill NSW
- Full-time
- Systems design
- Microsoft Office
- POS
Quick Apply
Service Desk Analyst
Capgemini —Sydney NSW
- Hybrid work
- Communication skills
Senior Support Analyst
Woolpert —Melbourne VIC
- Full-time
- Hybrid work
- Azure
- Customer service
- Education
- Health insurance
- Employee assistance program
Quick Apply
Australian Charities and Not-for-profits Commission IT Helpdesk Team Leader - APS 6
Australian Taxation Office —Melbourne City Centre VIC
- $101,142 - $116,131 a year
- Leadership
14d
Systems Test Engineer
Pavan Enterprises Pty Ltd —Wollert VIC
- $80,000 - $90,000 a year
- Full-time
- Hybrid work
- Communication skills
Quick Apply
Facilities Coordinator
CBRE —Sydney NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Senior Helpdesk Engineer (SA)
Comwire IT —Hindmarsh SA
- Full-time
- Azure
- Management
- SharePoint
Quick Apply
12d
Employee Relations Advisor
TheirCare —Glen Iris VIC
- $90,000 - $95,000 a year
- Overtime
- Administrative experience
- No degree
- Communication skills
Network & IT Systems Engineer
Andromeda Robotics —Southbank VIC
- Full-time
- APIs
- AI
- Health insurance
Quick Apply
12d
Associate, AI Enablement & Adoption (4 month Contract) - Sydney, Australia
OMERS —Sydney NSW
- Full-time
- Computer Science
- Microsoft Office
- Bachelor's degree
Senior Customer Service Hero
ClassBento —Chatswood NSW
- $75,000 - $80,000 a year
- Full-time
- Hybrid work
- Google Suite
- Customer service
- Cooking
Quick Apply
3d
HR Assist Officer
Department of Justice and Community Safety —Melbourne City Centre VIC
- $81,496 - $98,955 a year
- Full-time
- Customer service
- Administrative experience
5d
Senior Project Officer - Payroll, Event Workforce
Australian Electoral Commission —Canberra ACT
- $99,734 - $111,701 a year
- Full-time
- Research
- Administrative experience
- Supervising experience
3d

I want to receive the latest job alert for helpdesk support in australia

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

helpdesk support jobs near australia

Resource Officer jobs in Melbourne City Centre VIC

Service Desk Analyst jobs in Sydney NSW

Facility Coordinator jobs in Sydney NSW

Support Worker jobs in Melbourne VIC

Application Support Specialist jobs in Sydney NSW

Client Specialist jobs in Sydney NSW

Office Assistant jobs in Victoria

Project Officer jobs in Canberra ACT

Human Resources Specialist jobs in Parramatta Nsw

Procurement Specialist jobs in Brisbane Qld

Specialist Admin jobs in Sunshine Coast Qld

Human Resources Specialist jobs in Narangba Qld

Human Resources Specialist jobs in Gosford Nsw

Human Resources Specialist jobs in Rydalmere Nsw

Ukg Support Specialist jobs in Brisbane Qld

Resource Officer jobs in Carrum Downs Vic

Community Engagement Officer jobs in Sydney Nsw

Resource Officer jobs in Warwick Farm Nsw

Resource Officer jobs in Huntingwood Nsw

Environmental Health Officer jobs in New South Wales

Customer Success Specialist

Buddy Advisory
Geelong VIC

Apply Now

Job Details

$65,000 - $75,000 a year

Qualifications

Organisational skills
SaaS
AI
Communication skills

Full Job Description

Buddy Advisory is proud to be partnering with Business Automation Works (BAW), a fast-growing business delivering smart automation solutions to the financial services sector, including accounting practices. By replacing manual, time-consuming processes with smarter, more innovative ways of working, BAW lifts productivity and job satisfaction, freeing practice managers, partners, and admin staff to focus on what matters most: client relationships and engagement.

The role

A Customer Support Specialist vacancy now exists for a customer-focused problem solver to join the growing team in Geelong. This is a hands-on, front-line support role, owning BAW's helpdesk and the day-to-day tickets that come with it. You'll be the first person customers turn to when something isn't working: triaging issues quickly, resolving what you can, and escalating anything complex to the development and technical team. Alongside this, you'll play a supporting role in user training, product testing, and documentation as the need arises.

The responsibilities

Own and manage the helpdesk day-to-day, triaging and responding to a high volume of tickets with speed and professionalism.
Perform first-response troubleshooting and issue resolution across BAW's product suite, escalating complex or technical issues to development and technical staff.
Keep customers informed and engaged through to resolution, even where a ticket has been escalated.
Support onboarding and training for new users, and contribute to product testing and internal/customer-facing documentation as needed.
Contribute to team and business discussions, continuous improvement, and the culture that makes the team work.

The requirements

Demonstrated experience in a customer support, service desk or customer success role (Software or SaaS environment experience viewed favourably).
Comfortable managing a high volume of tickets while staying calm, methodical, and organised under pressure.
Exceptional customer focus and a genuine commitment to building user trust.
Excellent interpersonal skills and communication skills, with a knack for providing effective solutioning to both technical and non-technical audiences.
Meticulous attention to detail, sound organisational skills, and the ability to prioritise as deadlines and demands shift.
Curiosity and energy for AI-assisted tooling and modern ways of working is highly regarded.

Why join

Exposure to modern software solutions, analytics tools and automated workflow practices.
Genuine influence over how we support customers, and the processes and documentation that underpin it.
Direct impact on client satisfaction and the operational success of financial services businesses.
A clear pathway to grow, into deeper technical support, customer success, or product, as the team and business scale.
Based in our Geelong office, with real proximity to customers and commercial impact.
A supportive, collaborative team culture that values continuous improvement and individual growth.
A leadership team actively investing in AI-assisted tooling and modern ways of working.
A fast-growing company solving genuinely meaningful problems for financial services businesses.
Salary guidance: $65,000 - $75,000 + superannuation.

Apply now! Applications close Thursday August 13.

Apply Now

Refine Your Search

helpdesk support jobs in australia

Customer Success Specialist

Application Support Lead

Office Manager / Executive Assistant

Application Support Lead – Leading Non-Bank Lender

Advanced Care Support Helpdesk Worker

Client Finance Specialist - Billings - Remote

IT Support Officer - Broadbeach, QLD

Group Senior Helpdesk Analyst

Service Desk Analyst

Senior Support Analyst

Australian Charities and Not-for-profits Commission IT Helpdesk Team Leader - APS 6

Systems Test Engineer

Facilities Coordinator

Senior Helpdesk Engineer (SA)

Employee Relations Advisor

Network & IT Systems Engineer

Associate, AI Enablement & Adoption (4 month Contract) - Sydney, Australia

Senior Customer Service Hero

HR Assist Officer

Senior Project Officer - Payroll, Event Workforce

I want to receive the latest job alert for helpdesk support in australia

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected