In-Demand Customer service representative Jobs in Brooklyn, Vic

Member Services Officer
Hostplus —Melbourne VIC
- Full-time
- Customer service
- Administrative experience
- Financial services
- Wellness program
- Parental leave
Customer Support Specialist – Proactive Payment Support
Recoveriescorp —Docklands VIC
- Full-time
- Customer service
- Employee assistance program
- Employee discount
13d
Member Support Consultant
Fitness First —Melbourne VIC
- From $65,000 a year
- Full-time
- CPR Certification
- First Aid Certification
- Gym membership
6d
Guest Service Agent - Full Time
AccorHotel —Melbourne VIC
- Weekend availability
- Communication skills
- Hotel experience
- Resort
- Employee assistance program
Quick Apply
8h
Guest Service Agent - QT Melbourne
EVT Group —Melbourne VIC
- Communication skills
- Resort
- Office experience
- Parental leave
7d
Customer Sales & Service - Repco Airport West - Casual
Repco —Airport West VIC
- Weekend availability
Quick Apply
14d
Customer Support Representative
Easygo —Melbourne VIC
- Full-time
- Google Suite
- Customer service
- Communication skills
- Parental leave
- Employee assistance program
Quick Apply
2h
Customer Service Representative Opportunities
Kogan —South Melbourne VIC
- Full-time
- Customer service
- Salesforce
- Bachelor's degree
- Wellness program
Client Services Coordinator
The Salvation Army —St Kilda VIC
- Full-time
- Case management
- Leadership
- Communication skills
- Annual leave
- Parental leave
5d
Guest Services Agent (GSA)
Song Properties —Melbourne VIC
- Urgently hiring
- Hospitality
- Microsoft Office
- Agile
Client Service Associate
Richemont —Melbourne VIC
- Weekend availability
- Management
- Sales
- Communication skills
Customer Service Advisor
WEX Inc. —Melbourne VIC
- 8 hour shift
- Salesforce
- AI
- Communication skills
12d
Customer Service Representative
Visy —East Melbourne VIC
- Full-time
- Microsoft Excel
- Microsoft Office
- In-person
- Employee assistance program
Customer Service
Seafood paradise —Brunswick VIC
- $26.44 - $35.00 an hour
- Full-time
- Customer service
- POS
- In-person
Quick Apply
Customer Care Specialist
Guild Group —Melbourne City Centre VIC
- Full-time
- Hybrid work
- Financial services
- Communication skills
- Employee assistance program
- Employee discount
Tours and Customer Service Assistant
Victorian Government —Melbourne VIC
- $72,189 - $79,753 a year
- Full-time
10d
Telstra Retail: Part Time Customer Service & Sales Consultant – Melbourne Flagship Store
Telstra —Melbourne VIC
- $33.33 an hour
- Part-time
- Customer service
7d
Order Fulfilment & Customer Service Coordinator - Chadstone
SunRice —Melbourne VIC
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- In-person
12d
Customer Service Representative
IXOM —East Melbourne VIC
- Management
- Customer service
- Business
- Employee assistance program
5d
Customer Service Representative
Wesco —Melbourne VIC
- Urgently hiring
- Management
- Sales
- Customer service
- Employee assistance program

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Member Services Officer

Hostplus -
Melbourne VIC

Apply Now

Job Details

Full-time

Benefits

Wellness program
Complimentary flu shots
Parental leave
Employee assistance program

Qualifications

Financial planning
Customer service
Administrative experience
Financial services
Communication skills

Full Job Description

LocationMelbourne VIC, Australia

Work TypeFull time

Positions2 Positions

Published At:20 days ago

Category: ServicePlus Centre, Member Service Officer

As a Member Services Officer, you will be the face of Hostplus and a trusted first point of contact for our members. Working within our ServicePlus Centre network, you will deliver exceptional service and support across a broad range of enquiries including superannuation, insurance, retirement and account-related matters.

Through face-to-face, phone and digital interactions, you will help members navigate important financial decisions, support them through key life events and deliver outcomes that make a genuine difference. You will also contribute to the ongoing success of the ServicePlus Centre by maintaining high service standards, building strong member relationships and identifying opportunities to enhance the member experience.

This role is an excellent opportunity for someone looking to establish a long-term career within the superannuation and financial services industry. You'll receive ongoing training, exposure to a wide range of member needs and the opportunity to develop specialist knowledge while being part of a growing national team.

How will you make an impact?

Do you want a career where the work you do every day helps Australians retire with confidence?

As a Member Services Officer, you'll play an important role in delivering the outstanding service and support that Hostplus is known for. Every interaction is an opportunity to build trust, provide guidance and help members make informed decisions about their superannuation journey. By supporting members through key life events, navigating complex processes and delivering exceptional service, you'll contribute directly to positive member outcomes and help bring the Hostplus brand to life.

The opportunity

This is an exciting opportunity to join our growing ServicePlus Centre network and build a rewarding career within the superannuation industry.

As a Member Services Officer, you will:

Support members across a wide range of enquiries including superannuation, insurance, retirement and account transactions.
Deliver exceptional service through face-to-face, phone and digital interactions.
Assist members to navigate complex processes, providing clear information and support throughout their journey.
Work closely with a collaborative national team focused on member outcomes and service excellence.
Develop specialist industry knowledge and gain exposure to broader areas of the fund.

Whether you're already working within financial services or looking to transition into industry superannuation, this role provides an excellent platform for growth and development within Hostplus.

About you

We're looking for someone who genuinely enjoys helping people and delivering exceptional customer experiences.

You will bring:

Administrative or support experience in superannuation, financial planning or a similar field will be highly regarded but is not essential.
Outstanding communication and interpersonal skills.
A strong customer service mindset and ability to build rapport with a diverse range of people.
Curiosity, learning agility and the ability to quickly understand new concepts and processes.
Strong attention to detail and the ability to manage competing priorities.
A proactive and team-oriented approach to work.
Resilient, adaptable, and comfortable working in a fast-paced customer-focused environment.
Given the collaborative nature of the role, the successful candidate will be required to work onsite five days per week.

Experience in superannuation, insurance or financial services will be highly regarded but is not essential. We would also love to hear from candidates with experience as a Client Service Officer (CSO), Advice Administrator, Practice Support Officer or similar customer-focused roles who are looking to take the next step in their career.

Most importantly, we're looking for individuals with the right attitude, a willingness to learn and a passion for making a difference for our members.

What can we offer you?

Our employees are passionate about what we do and are proud to be part of an organisation which helps everyday Australians achieve a brighter future. We value diversity of thought and have an open and flexible workplace. Some industry leading benefits we offer include:

We contribute 3% more to your super on top of the standard employer amount
Dedicated per person development budget to support your growth
Additional paid leave over Christmas and New Year
Additional 5 days paid “flex leave”, so that you can take time out when you need it
20 weeks paid parental leave
Total Wellness Program, including benefits such as free flu shots, comprehensive EAP support, access to medical experts and wellness related events throughout the year
Community service leave
Salary continuance insurance
Access to long service leave at 5 years
Access to subsidised financial advice

Just to name a few!

About us

At Hostplus, we passionately provide around 1.9 million members with the best possible service; constantly looking for new ways to deliver better value while helping members get the most out of their super. We are inspired to help our members achieve greater security for their future and ensure they retire with dignity.

Your role at Hostplus will make a difference, whether you're in marketing, financial advice, operations or any of our other divisions - you'll be contributing to ensuring our members retire with the best possible outcomes, and what better feeling is there than knowing your role helps someone to retire with dignity and security?

Our commitment to diversity and inclusion

We are dedicated to creating an inclusive workplace where everyone feels valued and appreciated for being their authentic selves. We celebrate diversity and believe that different backgrounds and experiences enrich our relationships and bring meaningful benefits to our people, our members, and the communities we serve.

We welcome applications from everyone and if you require any adjustments made during the recruitment process, we encourage you to reach out to us at [email protected] and to let us know how we can support.

How do I apply?

If you are interested in this opportunity, please follow the prompts to make an application.

We have a responsibility to act in the best interests of our members. As part of this, all employment offers are subject to the successful completion of pre-employment screening requirements. These include, but are not limited to, a National Police Check, Bankruptcy and Insolvency Check, and verification of qualifications and professional credentials.

Applicants must also have current and unrestricted work rights in Australia, as sponsorship is not available for this role.

Published on 03 Aug 2026, 9:42 PM

Apply Now

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customer service representative jobs in brooklyn, vic

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