In-Demand Level 2 network operations support engineer Jobs

Technical Team Leader
New Era Technology —Brisbane QLD
- Full-time
- Leadership
- Communication skills
- Referral program
Quick Apply
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Internal Sales & Service Officer (Maternity Cover)
John Crane —Melbourne VIC
- Contract
- Sales
- Microsoft Office
- Computer skills
Quick Apply
Data Center Facility Manager, DCEO
Amazon Corporate Services Pty Ltd —Melbourne VIC
- Full-time
- Management
- AWS
- Bachelor's degree
Senior Engineering & Compliance Manager
EVT Group —Surfers Paradise QLD
- Full-time
- Hospitality
- Maintenance
- Plumbing
- Parental leave
Data Center Area Manager, DCEO
Amazon Corporate Services Pty Ltd —Melbourne VIC
- Full-time
- Management
- Senior Secondary Certificate of Education
- AWS
Business Development Specialist
Jensen Hughes —Sydney NSW
- Contract
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Parental leave
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Senior Power System Engineer – Forecasting and Dispatch
Power and Water Corporation —Darwin NT
- Full-time
- Writing skills
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Senior Grid Engineer - Octopus Australia
Octopus —South Yarra VIC
- Full-time
- Hybrid work
- Communication skills
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Quick Apply
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Leidos —Melbourne VIC
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Leidos —Sydney NSW
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Product Engineering Manager
L3Harris Technologies —Bondi Junction NSW
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SITA Switzerland Sarl —North Sydney NSW
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Consolidated Power Projects Australia —Doncaster VIC
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Heidi —Australia
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Technical Team Leader

New Era Technology -
Brisbane QLD

Quick Apply

Job Details

Full-time
3 days ago

Benefits

Free snacks
Referral program

Qualifications

ConnectWise
LAN
Microsoft Exchange
DNS
SAN
VMWare
Leadership
Communication skills

Full Job Description

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together

What is the role

Monday to Friday, 38 hours per week, onsite in our Brisbane office.

Aside from providing leadership to the technical team, the Technical Team Leader ensures that client satisfaction, service levels and performance targets are met, while optimizing resources and maintaining high morale. The role also includes acting as a technical escalation point and delivering hands-on client support

Other key responsibilities include but may not be limited to following:

Lead and support the team; act as an escalation point
Manage daily operations, scheduling, and rostering
Allocate resources based on priorities and capacity
Coach, mentor, and drive team performance
Support training, performance management, and hiring processes
Oversee leave approvals and ensure team coverage
Maintain service quality, SLAs, and updated procedures
Communicate with stakeholders and collaborate on solutions
Ensure accurate tracking in ConnectWise
Support service delivery, projects, and technical tasks
Deliver excellent client service and build relationships
Promote clear team communication
Ensure compliance with WHS policies
Perform other related duties as needed

Who we are looking for

Successful candidate must possess:

2+ years of experience as a Technical Team Leader
At least 5 years of experience as a Senior Engineer
Must have strong experience in Windows Server, AD, DNS, O365, Exchange, virtualization
Strong leadership, communication, and interpersonal skills
Strong customer focus and client management skills
Prior experience in working on performance targets
Able to multitask, prioritize, and solve problems effectively
Proactive, self-motivated, and willing to share knowledge
Committed to quality, innovation, and continuous improvement
Technical expertise and networking experience (LAN/ SAN/NAS experience is desirable
Relevant vendor certifications (e.g., Microsoft, Cisco, VMware) is desirable

What we offer

A friendly team environment with a strong technical support network
Broad range of options for training and developing your IT skills
Opportunity to work with the IT industry's latest technologies
Internal career growth for high performers and IT super-stars
Cost price on products from our suppliers
Lunches and snacks provided
Comprehensive Employer Assistance Program
Referral bonus

New Era Technology, LLC., and its subsidiaries ("New Era" "we", "us", or "our") in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions ("Solutions").

View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/

We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com. If you suspect fraudulent activity, please contact us immediately at [email protected] .

Quick Apply

Refine Your Search

level 2 network operations support engineer jobs

Technical Team Leader

Internal Sales & Service Officer (Maternity Cover)

Data Center Facility Manager, DCEO

Senior Engineering & Compliance Manager

Data Center Area Manager, DCEO

Business Development Specialist

Senior Power System Engineer – Forecasting and Dispatch

Senior Grid Engineer - Octopus Australia

Service Delivery Lead

Senior Maintenance Technician

Product Engineering Manager

Senior Software DevOps Engineer

Manager - Primary Design

Customer Success Manager (Enterprise)

Security Engineering Engineer

Security Engineering Engineer

Senior Infrastructure Architect

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