In-Demand Configuration analyst Jobs in Parramatta, Nsw

Technical Support Analyst II
Newforma —Parramatta NSW
- Weekend availability
- Remote
- CRM software
- Laboratory
- Azure
Quick Apply
20h
Application Support Analyst
Hamilton Island Enterprises —Sydney NSW
- Full-time
- SQL
- Analysis skills
- Communication skills
- Health insurance
- Employee discount
1d
Financial Data Systems Analyst
IKF Limited Technology —Sydney NSW
- $98,000 a year
- Full-time
- SQL
- APIs
- In-person
- Dental insurance
- Parental leave
Quick Apply
4h
Senior Technical Analyst
Transport For NSW —Macquarie Park NSW
- $158,393 - $177,399 a year
- Full-time
- Hybrid work
- Analysis skills
7d
System Administrator (Hybrid)
Imagine Communications —Belrose NSW
- Full-time
- Azure
- Management
- Salesforce
ServiceNow - Configuration Analyst - Contract/Permanent - Sydney
Hastha Solutions —Sydney NSW
- Contract
- Communication skills
Quick Apply
AI Technical Business Analyst
Macquarie Group Limited —Sydney NSW
- Full-time
- Hybrid work
- Writing skills
- Agile
- AI
- Annual leave
- Work from home
2d
Associate Operations Analyst
HotSchedules Corporate —Bondi Junction NSW
- Full-time
- SQL
- Restaurant experience
- Communication skills
PAM Analyst / Developer (Delinea)
Accenture —Sydney NSW
- Full-time
- Management
- Scripting
- On-the-job training
- Parental leave
HSM Analyst / Developer (Thales Luna / YubiHSM)
Accenture —Sydney NSW
- Full-time
- Management
- Scripting
- On-the-job training
- Parental leave
ICT Business Analyst
Simplus Australia —North Sydney NSW
- $80,513.00 - $185,328.66 a year
- Full-time
- Hybrid work
- Computer Science
- Salesforce
- Presentation skills
- Work from home
- Employee discount
Quick Apply
13d
Axiomatics Analyst / Developer (Authorisation Platform)
Accenture —Sydney NSW
- Full-time
- APIs
- On-the-job training
- Parental leave
Reliability & Observability Analyst II
IREN —Sydney NSW
- 8 hour shift
- Computer Science
- Bachelor's degree
- AI
- Annual leave
Business Systems Analyst
Waverley Council —Alexandria NSW
- $108,010.63 - $124,212.21 a year
- Full-time
- Management
- Bachelor's degree
- Business
- Gym membership
3h
ICT Systems Test Engineer
AI Talent —Sydney NSW
- $70,000 - $120,000 a year
- 8 hour shift
- Hybrid work
- Azure
- Computer Science
- Writing skills
- Work from home
Quick Apply
ServiceNow Developer
Capgemini —Sydney NSW
- Contract
- Hybrid work
- Administrative experience
- Scripting
1d
ServiceNow Developer
KPMG Australia —Sydney NSW
- Full-time
- Computer Science
- Analysis skills
- Education
- Parental leave
Quick Apply
Senior SAP Application Support Analyst
PVH Corp. —Sydney NSW
- Full-time
- Analysis skills
- Communication skills
- Parental leave
- Employee assistance program
Finance Systems Workday Analyst-Fixed Term Contract
Bravura Solutions —Sydney NSW
- Full-time
- Administrative experience
- Analysis skills
- Communication skills
8d
Salesforce Developer
TPG Telecom —Barangaroo NSW
- Full-time
- Hybrid work
- Salesforce
- Bachelor's degree
- Software development

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Technical Support Analyst II

Newforma -
Parramatta NSW

Quick Apply

Job Details

20 hours ago

Benefits

Company events

Qualifications

Jira
CRM software
Authentication
System administration
Azure
Microsoft Outlook
Computer Science
Customer service
Salesforce
Mobile applications
LAN
Microsoft Exchange
Web servers
Databases
Administrative experience
AWS
WAN
AI
Communication skills
MySQL
Time management
Help desk
VPN

Full Job Description

At Newforma, you’ll help shape the future of project information management for architects, engineers, and contractors worldwide. Join a team that’s trusted by over 1,500 firms to simplify how they work. Together, we’re creating tools that connect people to the information they need, faster and smarter. Let’s build something great.

We are looking for a Technical Support Analyst II who will identify, troubleshoot and resolve product and technical issues for all Newforma software products including on-premise enterprise, hosted solutions (Cloud) and mobile applications. This role analyzes the issue to determine if it is functioning "as designed" or appears to be a product defect, seeks to identify workarounds when standard procedures have failed, and escalates cases to Tier 3 as necessary under specified criteria, constantly seeking to ensure customers are informed of progress and issues are resolved in a timely fashion. This may involve swarming techniques that engage other team members and managers for assistance as necessary.

The Technical Support Analyst II is familiar with standard troubleshooting concepts, practices, and procedures and relies on experience and judgment to plan and accomplish goals. This role is also responsible for updating individual contact and account information in the Salesforce CRM system as well as contributing to and maintaining content in Knowledgebase Articles from solutions to cases.

This position will require some off hour activity to support the customer base during off business hours (less than 10%) and travel for company events (less than 10%).

In this role, your responsibilities will include:

Ability to manage Incoming cases via email, phone and CHAT.
Monitor the inbound case queue using the Salesforce Service Cloud platform
Support customers with installation, upgrade, and configuration of Newforma products across on-prem and cloud environments
Troubleshoot and resolve deployment-related issues, including server configuration, networking, authentication, and dependencies
Validate customer environments against deployment prerequisites and best practices
Collaborate with Services and Technical Consultants on implementation and upgrade activities when required
Use AI-assisted tools effectively as part of diagnosis and knowledge base work
Determine if customer issue is already addressed with existing Knowledgebase article, Help topic, video tutorial, etc.
Schedule and conduct TeamViewer sessions with customers to resolve in-depth technical issues and gather supplemental information on the issue, including screen captures, log files, error messages, etc.
Interact within the Tier 2 group as needed for swarming process for new or unknown situations
Locate, review and analyze submitted crash reports
Attempt to duplicate suspected defects in VM lab environment
Determine if existing issue relates to known defect currently being tracked in the JIRA database
Monitor aging cases and escalate as necessary based on predefined rules
Interact with Tier 3 for warm transfer process with a fully documented case including all background information gathered during customer interactions
Interaction with Account Managers/Sales to provide feedback and insight on cases that are being managed
Interact with Tiers 2, 3, QA, Product Management, development, etc., as needed to gain further knowledge around issues that are being managed
Ongoing interaction and training within the support Virtual Machine environment
Ongoing education, general research to help with future resolution of customer issues
Evaluate ways to improve and prevent future issues
Create content and document Knowledgebase articles
Review Knowledgebase articles for technical accuracy based on case issues
Be aware and help provide support in a multi-region environment.
Attend individual growth, peer, support/services and development meetings as required.

Requirements for the position include:

3-5 years Help Desk and/or Customer Service experience
Ability to understand and diagnose software product and support issues
Available for off hours and weekend coverage
Experience with CRM Case Management platforms such as Salesforce Service Cloud
Experience troubleshooting Windows Servers, Windows Web servers and Desktop Operating systems
Azure Administration
Knowledge of Microsoft Azure Active Directory
Mobile application troubleshooting skills
Proven analytical and problem solving abilities
Amazon Web Services experience helpful
Experience supporting MySQL or other databases highly desirable
CS degree and/or equivalent experience
Mid-level knowledge of LAN networking and distributed (client/server) computing environments.
Firewall, Router, VPN, WAN, and Anti-virus configuration and support experience
Experience in Microsoft Outlook and Exchange system administration
Active Directory and network security knowledge
Excellent written and verbal Communication Skills
Experience working in a team-oriented, collaborative environment

Nice to have qualification for this position include:

Prior AEC Industry background or Newforma experience
Current Microsoft role-based certification (e.g. Azure Administrator Associate)
Ability to absorb and retain information quickly
Highly self-motivated and directed with a high level of attention to detail.
Ability to effectively prioritize and execute tasks in a high-pressure and fast paced environment
Exceptional customer service orientation
Ability to communicate clearly, courteously, and professionally to non-technical individuals
Effective use of AI assistants (e.g. Microsoft Copilot) to accelerate troubleshooting, research and documentation

Why Work at Newforma?

Purpose-driven work: Help professionals in the AECO industry solve real-world challenges.
Global impact: Our tools are used on over 16 million projects worldwide.
Collaborative culture: Work alongside talented teammates who value your input.
Room to grow: We support your career development through learning opportunities and mentorship.
Innovation at its core: Be part of a company that’s always evolving to meet industry needs.

Skills

Required

CRM Software
Organizational Skills
Time Management

Behaviors

Preferred

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Quick Apply

Refine Your Search

configuration analyst jobs in parramatta, nsw

Technical Support Analyst II

Application Support Analyst

Financial Data Systems Analyst

Senior Technical Analyst

System Administrator (Hybrid)

ServiceNow - Configuration Analyst - Contract/Permanent - Sydney

AI Technical Business Analyst

Associate Operations Analyst

PAM Analyst / Developer (Delinea)

HSM Analyst / Developer (Thales Luna / YubiHSM)

ICT Business Analyst

Axiomatics Analyst / Developer (Authorisation Platform)

Reliability & Observability Analyst II

Business Systems Analyst

ICT Systems Test Engineer

ServiceNow Developer

ServiceNow Developer

Senior SAP Application Support Analyst

Finance Systems Workday Analyst-Fixed Term Contract

Salesforce Developer

I want to receive the latest job alert for configuration analyst in parramatta, nsw

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