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Senior Administrator (Therapy Coordinator)

Early Start Australia -
Toowong QLD

Quick Apply

Job Details

Full-time

Benefits

Annual leave

Qualifications

CPR Certification
Intake
Working with Vulnerable People Registration
First Aid Certification
Organisational skills
Working with Children Check
Leadership
Communication skills

Full Job Description

Job Description

When you join Early Start Australia, you’ll be part of an allied heath team that’s in it together. A local team that’s right beside you, supported by leaders who know the work. From small shifts to life-changing breakthroughs, you’ll make a positive impact for children, young people, and their families across Australia. With flexibility and support to thrive, you’ll continue to grow and build a meaningful career, your way.

What you’ll do at our Toowong clinic:

Client Experience & Coordination

Coordinate new client intake, onboarding, and continuity of care
Review referrals, questionnaires, and service agreements prior to commencement
Facilitate timely scheduling, rescheduling, or alternate service options (e.g. telehealth, therapy support)
Ensure clients and families receive clear communication and feel safe, supported, and valued
Support timely feedback processes and confirm service pathways and therapy requirements

Operational & Service Delivery Oversight

Coordinate therapist caseloads to optimise service delivery, productivity, and travel efficiency
Support delivery of client-centred, evidence-based therapy services across clinic, home, school, and community settings
Oversee implementation, review, and adjustment of individualised therapy plans
Ensure discipline-specific and complex caseloads are supported appropriately
Maintain privacy, confidentiality, and compliance with professional standards

Therapy Programs & Planning

Oversee initial appointments and goal-based therapy planning processes
Ensure therapy plans include measurable goals, targeted interventions, and session structure
Support provision of home- and school-based resources and therapy activities
Monitor service delivery progress, goal reviews, and outcomes
Coordinate referrals to other disciplines or group programs as required

Reporting, Documentation & Systems

Ensure clinical notes, appointments, and service records are completed accurately and on time
Oversee generation of compliant reports, service delivery summaries, and invoices
Monitor and manage PMS data accuracy, productivity reporting, and client documentation
Ensure incidents, complaints, and risks are recorded and escalated appropriately

Funding, Compliance & Professional Leadership

Align therapy plans and service delivery with funding models (e.g. NDIS, Medicare, private)
Monitor invoicing accuracy, debtor timeframes, and client activity targets
Support therapists and coordinators through supervision, guidance, and problem-solving
Participate in meetings, professional development, and quality improvement activities
Ensure compliance with registration standards, organisational policies, WHS, and child safety requirements

What you’ll bring:

Highly developed organisational skills with the ability to prioritise tasks and work at a fast pace to meet deadlines, with flexibility to reprioritise as needs change
An empathetic capacity with the ability to listen patiently, respond appropriately, make risk assessments, escalate matters as needed and maintain confidentiality
Ability to collaborate and communicate effectively with our leadership team, therapists and clients
Excellent in-person, telephone, email and PMS-based communication skills
Demonstrated leadership and/or team coordination skills including delegating, scheduling and workload management

Qualifications / Compliance:

NDIS Workers Screening Check
Current Drivers’ Licence and vehicle
Current Working with Children Check or Working with Vulnerable People Registration (state specific)
National Police Check
Accredited First Aid & CPR Certificate

What you’ll get:

Flexibility and Wellbeing

Flexible hours and compressed work options
Up to 12 weeks annual leave.
Up to 16 weeks paid primary carer leave
Wellbeing support program for you and your family

Reward and support

Competitive salary
Registration and professional membership contribution
Work in an environment that focuses on multidisciplinary collaboration, improving outcomes together
National and global career pathways through the APM Group

Who we are:

We’re a dedicated and passionate team of allied health professionals helping children and young people aged 0-16 to reach their full potential. Our multidisciplinary teams work closely with families to deliver personalised, evidence-based support across communication, motor, cognitive and social development. We are a registered NDIS provider and our clinics offer therapy under different funding models. As part of the APM Group, we offer the scale and stability of a global organisation, with the feel of a local team.

Apply today or reach out to Ayesha on 0461 101 104 or [email protected] for a confidential chat to learn more.

Quick Apply

Refine Your Search

service coordinator / administrator jobs

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