Job Description
When you join Early Start Australia, you’ll be part of an allied heath team that’s in it together. A local team that’s right beside you, supported by leaders who know the work. From small shifts to life-changing breakthroughs, you’ll make a positive impact for children, young people, and their families across Australia. With flexibility and support to thrive, you’ll continue to grow and build a meaningful career, your way.
What you’ll do at our Toowong clinic:
Client Experience & Coordination
- Coordinate new client intake, onboarding, and continuity of care
- Review referrals, questionnaires, and service agreements prior to commencement
- Facilitate timely scheduling, rescheduling, or alternate service options (e.g. telehealth, therapy support)
- Ensure clients and families receive clear communication and feel safe, supported, and valued
- Support timely feedback processes and confirm service pathways and therapy requirements
Operational & Service Delivery Oversight
- Coordinate therapist caseloads to optimise service delivery, productivity, and travel efficiency
- Support delivery of client-centred, evidence-based therapy services across clinic, home, school, and community settings
- Oversee implementation, review, and adjustment of individualised therapy plans
- Ensure discipline-specific and complex caseloads are supported appropriately
- Maintain privacy, confidentiality, and compliance with professional standards
Therapy Programs & Planning
- Oversee initial appointments and goal-based therapy planning processes
- Ensure therapy plans include measurable goals, targeted interventions, and session structure
- Support provision of home- and school-based resources and therapy activities
- Monitor service delivery progress, goal reviews, and outcomes
- Coordinate referrals to other disciplines or group programs as required
Reporting, Documentation & Systems
- Ensure clinical notes, appointments, and service records are completed accurately and on time
- Oversee generation of compliant reports, service delivery summaries, and invoices
- Monitor and manage PMS data accuracy, productivity reporting, and client documentation
- Ensure incidents, complaints, and risks are recorded and escalated appropriately
Funding, Compliance & Professional Leadership
- Align therapy plans and service delivery with funding models (e.g. NDIS, Medicare, private)
- Monitor invoicing accuracy, debtor timeframes, and client activity targets
- Support therapists and coordinators through supervision, guidance, and problem-solving
- Participate in meetings, professional development, and quality improvement activities
- Ensure compliance with registration standards, organisational policies, WHS, and child safety requirements
What you’ll bring:
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Highly developed organisational skills with the ability to prioritise tasks and work at a fast pace to meet deadlines, with flexibility to reprioritise as needs change
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An empathetic capacity with the ability to listen patiently, respond appropriately, make risk assessments, escalate matters as needed and maintain confidentiality
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Ability to collaborate and communicate effectively with our leadership team, therapists and clients
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Excellent in-person, telephone, email and PMS-based communication skills
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Demonstrated leadership and/or team coordination skills including delegating, scheduling and workload management
Qualifications / Compliance:
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NDIS Workers Screening Check
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Current Drivers’ Licence and vehicle
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Current Working with Children Check or Working with Vulnerable People Registration (state specific)
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National Police Check
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Accredited First Aid & CPR Certificate
What you’ll get:
Flexibility and Wellbeing
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Flexible hours and compressed work options
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Up to 12 weeks annual leave.
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Up to 16 weeks paid primary carer leave
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Wellbeing support program for you and your family
Reward and support
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Competitive salary
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Registration and professional membership contribution
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Work in an environment that focuses on multidisciplinary collaboration, improving outcomes together
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National and global career pathways through the APM Group
Who we are:
We’re a dedicated and passionate team of allied health professionals helping children and young people aged 0-16 to reach their full potential. Our multidisciplinary teams work closely with families to deliver personalised, evidence-based support across communication, motor, cognitive and social development. We are a registered NDIS provider and our clinics offer therapy under different funding models. As part of the APM Group, we offer the scale and stability of a global organisation, with the feel of a local team.
Apply today or reach out to Ayesha on 0461 101 104 or [email protected] for a confidential chat to learn more.
