- Great location in Camberwell
- Attractive remuneration $78,367 + Superannuation
- Ongoing, full-time
About Boroondara
Boroondara is continuously evolving as part of our ongoing commitment to become a truly customer centric organisation. Through technology, innovation, collaboration and leadership, we are realigning how we work together to enhance the customer experience. An exciting opportunity has arisen to play a vital role supporting our Transforming Boroondara Program.
About the role
The City of Boroondara includes the well-established inner eastern suburbs of Kew, Hawthorn, Camberwell, Canterbury, Surrey Hills, Glen Iris, Mont Albert, Ashburton Balwyn and Balwyn North.
We are seeking a Business Support Officer to work in our Facilities Maintenance team. The Facilities Maintenance team is positioned within the Facilities, Waste and Infrastructure department. The team is responsible for managing service contracts required to deliver routine and reactive maintenance across all Council owned building assets, and ensure that all assets are well maintained, updated and functioning as expected to provide a safe and inviting space for the community.
If you have experience as a Business Support Officer, you enjoy working in fast paced workplaces where no two days are the same and you are experienced in managing expectations with residents and contractors alike, we welcome your application.
Key responsibilities of the role include:
- Responding to and managing enquiries using our Customer Relationship Management (Oracle CRM CX) system.
- Process requests, actions, and work orders via Conquest (which is Council’s dedicated Asset Management System).
- Provide a range of finance, purchasing and procurement tasks for the team using Oracle Finance (which is Council’s Finance system).
- Manage Shared Cost Fencing - liaise with residents, homeowners and business owners regarding sharing the cost of new fences with Council when their property abuts onto Council property.
- Support the Graffiti Removal program.
- Facilitating case workflows, including raising maintenance cases all the way through to closing out cases
- Ensuring contractors execute all works as per pre-agreed expectations and are paid on time.
- Keeping all stakeholders updated.
About you
This is what a successful candidate looks like:
- You have outstanding customer service skills, and these will always be applied when managing queries via phone or email with council staff, residents, business owners and contractors.
- Your excellent stakeholder engagement capabilities will enable you to be a key liaison between council staff, residents and contractors to ensure all stakeholders are across the same information.
- In your career to date, you use Customer Relationship, Asset Management and Finance systems daily.
- You are used to being the team’s go to person for all Finance matters including raising Purchase Orders and receiving and processing a high volume of invoices.
- You are highly organised and have a methodical approach to executing work.
- You are accustomed to working in fast paced roles and you have a strategy for staying focused and staying on top of your work.
- You are easy going as much as you are efficient and you are a team player as much as you enjoy working solo and taking full control of your area of responsibility.
Additional information
- You are entitled to 1 RDO per month
- You will be joining a small team where there is no other BSO in the team.
- We will be relying on you to be the expert in all that you are responsible for.
- You will be working at a Works depot. This is not a high-end corporate office setting.
- There is no expectation to wear corporate attire.
- You will be able to enjoy professional camaraderie outside of the Facilities Maintenance team with Business Support Officers in other teams.
Why Join us?
You will join a great work environment which offers:
- a great team culture and a fair manager
- active learning and development opportunities
- prime office location on Riversdale Rd, Camberwell with cafes, retail and restaurants nearby
- generous parental leave and other leave entitlements
- wellbeing programs, free flu vaccinations and free skin check assessments
we focus on your health and safety at work
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Want to know more?
Check out the Position Description
Employment requirements
- To be eligible to secure a position, you must either be an Australian citizen, or
- If you have an Australian government issued visa, you must have a Permanent Resident status (for tax purposes) that allows you to reside and work in Australia indefinitely.
- If you have a limited stay Visa which has an end date on your visa, you are not eligible to apply.
- Preferred applicants will be required to undergo a National Police Check, Medical Check, Working with Children Check and provide a VicRoads Driving History Report.
How to apply
Please submit your application online by 11:59pm Sunday 14 June 2026. All applications must be made via the online portal; no applications direct to the hiring manager or from recruitment agencies will be considered.
For a confidential discussion about this position please contact Michael Robbins on 0478 876 639 during business hours.
We understand that this portal may not meet the needs of people who rely on Assistive Technology or have other diverse requirements. If you have any difficulty using our recruitment system, please do not hesitate to contact People Culture and Development on (03) 9278 4401 or [email protected] to allow us to help in any way we can.
Who are we?
The City of Boroondara is a metropolitan council, representing more than 170,000 people in the inner-eastern suburbs of Melbourne. A leader in the local government sector, with a reputation for innovation and excellence, we believe in providing an environment where our staff thrive, both in the work they do and in how they learn and develop as people and professionals.
We like to challenge the norm and we are investing significantly in innovation and technology improvements in order to provide our customers with an even greater experience and engagement. We are putting our customers at the forefront of what we do with our organisation wide initiative, Transforming Boroondara Program.
You will be instrumental in driving this change across the organisation using best practice approaches to successfully support us from the now to our desired future state.
With so much going on it’s a great time to join Boroondara!
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