We Are Fujitsu
We use technology to make happier lives. We are a global leader in technology and business solutions that transform organizations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.
About the role
We are seeking a ServiceNow Principal Consultant who combines deep technical expertise with the ability to drive profitable client engagements. You will deliver high-quality, hands-on solutions, foster strong client relationships, and identify new opportunities for growth. This role suits someone equally comfortable architecting solutions on the platform as they are advising at the executive level. This role offers a hybrid working environment.
Location: Melbourne
Responsibilities and Accountabilities
Delivery & Client Engagement
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Build and maintain strong relationships with clients, acting as a trusted advisor across both business and technical domains.
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Lead large-scale ServiceNow transformation engagements, taking accountability for solution quality, technical integrity, and delivery outcomes.
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Design and develop complex ServiceNow solutions, including workflow automation, integrations, and platform configurations that meet client requirements and ServiceNow best practices.
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Develop and refresh roadmaps with customer buy-in, grounded in a current understanding of platform capabilities and release cycles.
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Act as an escalation and technical support point for consulting teams, resolving complex platform challenges.
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Conduct solution reviews and technical assurance across active engagements to ensure quality and architectural consistency.
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Support presales activities through demos, proofs-of-concept, high-level designs, and technically credible solution proposals.
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Mentor junior and mid-level consultants in both consulting skills and hands-on platform development.
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Strengthen partnerships with ServiceNow stakeholders, including participation in technical forums and partner programs.
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Drive continual improvement in delivery methodology, technical standards, and best practices.
Technical Expertise
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Hands-on design, configuration, and development across core ServiceNow modules including ITSM, ITOM, HRSD, SPM, or CSM.
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Architect and implement CSDM and CMDB solutions, including discovery, service mapping, and data governance frameworks.
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Design and build integrations using ServiceNow Integration Hub, REST/SOAP APIs, and MID Server.
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Develop and maintain ServiceNow platform components including Flow Designer, Business Rules, Script Includes, UI Policies, and Client Scripts.
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Apply ServiceNow performance best practices and conduct platform health assessments.
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Stay current with ServiceNow product releases, Now Assist / AI capabilities, and emerging platform features.
Advisory & Thought Leadership
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Serve as a Subject Matter Expert across industry domains such as ITSM, ITOM, CSDM, CMDB, and ServiceNow Platform Architecture.
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Develop advisory products and services that translate technical platform capability into tangible business value.
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Contribute to thought leadership through whitepapers, client workshops, and industry forums.
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Mentor consultants, support certification pathways, and run technical training workshops.
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Influence clients to adopt and expand ServiceNow solutions aligned to their strategic objectives.
People Leadership (where applicable, up to 5 direct reports)
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Lead and develop a high-performing, engaged team with a strong technical and delivery culture.
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Act as a coach, mentor, and trusted advisor to consultants at all levels.
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Drive succession planning and support team members in building both technical and consulting career pathways.
Requirements and Experience
Must-Have:
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7+ years of relevant industry experience
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Expertise in delivering ServiceNow Transformation and Enterprise Service Management engagement.
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Leading multiple ServiceNow implementations.
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Experience in Enterprise customer environments with CxO-level engagement.
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Strong relationship-building skills within accounts.
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IT Degree, MBA, or relevant tertiary qualification.
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ServiceNow CMA certification + CIS Certification in ITSM, ITOM, ITAM etc
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ServiceNow sales & presales accreditations.
Nice-to-Have:
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Additional ServiceNow certifications (CIS IRM, HR, other modules).
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Project management certifications (e.g., ITIL, CISA, CISM, CISSP).
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3+ years of people leadership experience.
Why Fujitsu?
We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.
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We put people first. We believe in the power of diversity to drive innovation and our AWEI (Australian Workplace Equality Index) Gold Employer status, and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
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We offer tailored career paths across our global organization to support your professional and personal growth.
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Our customers trust us. We have an excellent reputation across the region and globally.
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Best in-class reward and recognition programs flexible work, volunteering leave, and more.
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We live our values of aspiration, trust, and empathy, all day, every day.
Commitment to Diversity, Equity and Inclusion
As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity, and inclusion strategy, we highly welcome applications from women and gender-diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; veterans, Australian Defence Force (ADF) and emergency responders. Transgender and gender-diverse applicants can request a copy of our Frequently Asked Questions to assist with the recruitment journey.
If you don't tick every box in this job description, please don't rule yourself out. Research suggests that underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes so if this resonates with you, then please apply. For more information, please email [email protected].
Search Firm Representatives – PLEASE READ:
Fujitsu does not accept unsolicited assistance from search firms for employment opportunities. All CVs or resumes submitted by search firms to any employee at our company without a valid written agreement in place for this position will be considered the sole property of our company. No fee will be paid if a candidate is hired by Fujitsu due to an agency referral where no existing agreement is in place with the Fujitsu Talent Acquisition Team. Where agency agreements are in place, introductions must be through engagement by the Fujitsu Talent Acquisition Team.
