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Technical Program Manager, Heidi (6 month fixed term contract)

Heidi -
Melbourne VIC

Apply Now

Job Details

Full-time
7 days ago

Benefits

Work from home
Parental leave
Paid toll fees
Vision insurance

Qualifications

Jira
Program management

Full Job Description

Howdy, we’re Heidi

“The AI startup growing faster than Canva”

That’s what the Financial Review called us. In 18 months, we supported over 73 million patient visits and become one of the fastest-growing companies in the world.

We pivoted from broad healthcare AI to building Earth’s finest AI Care Partner. Today, we support over 2 million patient sessions weekly across 116 countries and over 110 languages. Hundreds of thousands of clinicians use Heidi to complete documentation.

Our mission is simple: strengthen the human connection at the heart of healthcare.

We’ve found product-market fit with individual clinicians through our freemium medical scribe, transforming unstructured clinical visits into structured text artefacts. Clinicians and organizations quite like it. Now, we embark upon consuming more than just documentation. Every new job a clinician delegates to Heidi makes patients feel more attended to, cleans up health system logjams, and lets clinicians be clinicians again.

That’s where you come in.

What You’ll Do

Drive project triage and coordination across multiple concurrent workstreams, keeping priorities clear and progress visible
Run core operational cadences - standups, demos, and reporting cycles - to keep teams aligned and moving
Own program coordination for key stakeholders, including calendar management and scheduling
Maintain and manage Linear to track work, surface blockers, and support delivery across the team

What We’re Looking For

2–5 years of experience in Technical Program Management, operations, project coordination, or a software engineer turned TPM.
Comfortable managing multiple moving pieces in a fast-moving environment with shifting priorities
Experience owning operational rhythms: running cadences, writing status updates, and keeping calendars under control
Hands-on experience with Linear or similar tools like Jira or Shortcut

Attitude is more important than experience so if you are a hungry, competitive and highly motivated operator who has a knack for problem solving and building relationships, we want to hear from you.

If you answer ‘NO’ to these questions, this may not be the job for you:

Are you an execution powerhouse?
Have you shipped something this week?
Are you good at games?
Did you have a weird teenage hobby?
Are you able to execute without a legion of data analysts, product marketers, and research coordinators at your beck and call?
Does the prospect of making health systems a lot nicer make you feel fuzzy inside?

Why Heidi?

Our health systems hurt everybody. Systems are log-jammed, clinicians' lives degrade in quality, and patients churn through the meat-grinder.

This is neither a special nor interesting insight.

However, it means we're solving a real problem. Hundreds of thousands of clinicians use Heidi. Every clinician using Heidi gets hours back in their day. This is the starting point to build the product of your dreams: immense distribution, and a world of potential.

You'll join a team that doesn't celebrate fundraise milestones, imaginary valuations, and glossy PR. We live and breathe the pain of modern health systems, and won't rest until we've exacted the change we'd like to see. We're medicos, engineers, and designers who've felt (on every side of the equation) what non-care feels like - the moral and practical toll as a provider or receiver.

The bad news is it's not an easy job - you will tear your hair out more than once. Modern technology company concepts don't transpose into healthcare easily. The lows are really low.

The good news is you will trust and admire everybody you work with, and rest easy knowing you're doing THE defining work of your career. The highs are blindingly high.

Heidi will take care of you. We offer healthcare, dental and vision benefits, a 401k with 3% company match, a $700 annual learning and development budget, a $100/month health and wellness allowance, a $500 home office budget, 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave, fertility support up to $7,000, four weeks of work from anywhere per year, and serious equity.

True A-players progress extremely fast here. The nature of the scale-up game is demanding, but we don't track hours or micromanage - you're trusted to perform. We value mental health and adapt to your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.

Apply Now

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scheduling coordinator jobs in broadmeadows, vic

Technical Program Manager, Heidi (6 month fixed term contract)

Social Media Manager

Building Inspector

Metabolic Disease Unit Research Nurse

Volunteer - Youth Aspire Mentor

Academic Discipline Coordinator - IT and Computer Science

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